1.	The ResNet staff is a cross-functional, inter-departmental, service group consisting of selected individuals from Housing Administration, UCit-Help Desk, UCit-Network and Telecommunications Services, and UCit- Educational Services. Our mission is to provide timely and reliable communication support and trouble resolution to those individuals residing in University Housing.
2.	ResNet staff will provide, for residence halls residents, telephone service and pre-assigned, active network jacks providing connectivity to the UC network upon the students' arrival to campus.
3.	The ResNet Service Center is available to support walk-in customers and the UCit-Help Desk (556-4357) can provide telephone support. Should a resident have trouble connecting to the university's network, or be in need of technical assistance, Help Desk personnel will help determine the cause of the problem and assist in resolution by phone, or escalate the issue to the appropriate technical area for resolution. This service is provided at no expense to the resident, and will be scheduled to be as convenient and expedient as possible. Please note that due to the varying natures and complexities of such problem resolutions we cannot commit to how long it may take to resolve a problem. But the ResNet staff is committed to providing technical service and support with 24 business hours of receipt of a trouble request.  ResNet staff provide technical support Monday through Friday, from 9:00 am until 5:00 pm. If ResNet receives a trouble ticket or direct call from a student, staff will attempt to set up an appointment or the student can bring his or her computer to the ResNet service center located at Business on Main (Student Life Center). If a student’s computer has problems too difficult to work on at the room location, such as serious hardware problems or virus-infections, the student may be asked to bring the computer to one of the ResNet service centers where skilled contract computer technicians will be on-site to perform the work. Note:  ResNet recommends that students bring their computers, especially laptops, to ResNet service centers for fastest service.
4.	The ResNet staff will insure all assigned residential data jacks and phones are tested and are active. All tested and active connections will be distinctly marked with a colored paper dot. These connections should provide access to the University of Cincinnati network, provided that the residents' computers are properly configured for a fast Ethernet network. The corresponding connection number (Jack ID) should be labeled directly above or below the connection. The Help Desk (556-4357), or ResNet Service Staffs (556-4671), will gladly assist in identifying assigned data connections.
5.	During the first few weeks of Fall Quarter, ResNet employees will be in various areas of campus to answer questions and help students get on the network.
6.	Any changes, moves, or additions to existing connectivity must be requested through the University Housing Office. Upon receipt of the approved request from the Housing Office, the ResNet installation group is committed to 24 hour (1 business day) fulfillment of these requests within 24 hours (one business day).