Help! Since my account migrated from BOL, other people cannot send mail to me.

Outlook has a helpful feature called “AutoComplete,” which will match up recently used e-mail addresses with the letters typed in the “To:” line. When an entry in the Global Address List changes, that AutoComplete address that shows up becomes invalid. So you may “send” e-mail and get a message back that it was undeliverable to an address to which you successfully sent mail yesterday. In this case, the first step is to send the e-mail again, but type in the full name or to select it from the GAL (Global Address List), ignoring Outlook’s suggested entry.

Should your e-mail be returned undeliverable again, and you are using cached Exchange mode, you may need to download a new copy of the address book. Cached Exchange mode keeps a copy of the Global Address List on your machine.

To download the new copy, select  “tools,” “send and receive,” and then  “Download Global Address book." If you still receive an undeliverable notice, you need to call the Help Desk (6-4357) so we can look at it.