1. What if I have a payment reversal?
   1. Why would my online payment be returned when funds are in my account?
   2. What are the fees for returned payments (payment reversals)?
   3. How long does it take to show that a payment was returned?
   4. If my check is returned for non-payment, will it be resubmitted for payment?
2. What if I have a problem with a payment posting?
3. How will I be notified of my bill?
4. How do I access/pay my bill?
5. What methods of payment are available to me?
   1. Electronic check (ACH) or credit card
   2. In person
   3. By mail
   4. Deadline for same day payment posting without incurring a late fee
   5. If I place a payment in the night drop box, when will it post to my acount?
   6. How can I get a receipt for my payment?
6. What if I can't Make my payment on time?       

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1. Payment reversals can happen for various different reasons.  If you have a question regarding online payment reversals, the best thing to do is contact an Accounts Recievable Specialist by e-mail CASHIERS@UCMAIL.UC.EDU or phone at (513) 556-4252.
   1. There are many reasons why an online payment is returned. The payer will receive an email notification of the return which includes the reason for the return. If you have further questions, please contact the cashier’s office by email CASHIERS@UCMAIL.UC.EDU or phone 513-556-4252.
   2. The returned payment service charge is $35.
   3. Time varies, please allow 14 business days for notification of a returned payment?
   4. Check payments will be resubmitted one additional time before they are returned to the university. Online payments are submitted one time.
      
2. Problems with payment postings can occur in various situations.  If you have a problem with any payment postings, the best thing to do is contact an Accounts Recievable Specialist by e-mail CASHIERS@UCMAIL.UC.EDU or phone at (513) 556-4252.
   
3. Electronic billing (e-billing) - Students receive their schedules/bills electronically. You will receive an e-mail notification via your UConnect (formally Bearcat Online (BOL)) account that your bill is available for viewing and payment. You will NOT receive a paper bill in the mail.
   
4. Students are required to pay assessed fees each term at the time of registration. Non-receipt of a bill or statement is not an excuse for late payment. The balance due on your account may be obtained through www.onestop.uc.edu.  Click on View/Pay My Bill.
   
5. What methods of payment are available to me? 
   1. Payments can be made electronically through the Automated Clearing House (ACH) by a direct charge to your banking account. You may enroll to use electronic checks by clicking on View/Pay My Bill under the MY BILL section of www.onestop.uc.edu. There is no charge for this service.   To pay by credit card- MasterCard, Discover and American Express payments for tuition are accepted online only with a 2.5% non-refundable service fee assessed.  Go to www.onestop.uc.edu and click on View/Pay My Bill.
   2. Cash and check payments can be made in-person by using the Cashier's Office deposit safe.  The deposit safe is located on the second floor of University Pavilion, next to One Stop Student Services.  To make a payment, simply enclose your payment in the deposit envelope provided at the safe door in the slot labeled "supplies."     
   3. To pay by mail, enclose the bottom portion of the Student Account Statement with payments made by check or money order.  Make checks and money orders payable to University of Cincinnati.  Include the student's name and UC ID on checks.  Send payment to:
      

      U.S. Postal Address:	Courier Address (Fed EX/UPS)
      Cashier's Office University of Cincinnati PO Box 210061 Cincinnati, OH  45221-0061	Cashier's Office University of Cincinnati 2618 McMicken Circle 230 University Pavillion Cincinnati, OH 45221

      Be sure to use the University address above titled "Courier Address", if you plan to send your payment overnight.
      Do not mail cash
   4. The deadline is 5 PM for web payments to post on the same business day.  If your webpayment is received by 5PM on the date your bill is due, you will not incur a late fee.
   5. It will post by the end of the next business day. In most cases the same business day.
   6. Receipt of payment will be listed on your online bill within approximately one business day.  If you desire a receipt for mailed or safe deposit payments, please submit a written request in a self-addressed envelope to: Cashier's Office, PO Box 210061, Cincinnati, OH 45221-0061.  Receipts for credit card payments are provided via the online confirmation issued at the time of payment.
      
6. Failure to make payment can result in the assessment of a late payment fee and may result in a service block that will prevent processing of grades and transcripts and the ability to register for the following term. Each month, students having an outstanding balance will be notified via their UConnect (formally Bearcat Online (BOL)) email to go to www.onestop.uc.edu to view and pay their bill.  Please mail payments before the due date. We are not responsible for payments delivered after the due date.