Effective Fall Term 2009

Student accounts are reviewed weekly for credit balances.  Credit balances are usually the result of aid (grants and/or loans) exceeding charges posted on the student's account.  10 days before a term begins UC starts receiving loans on behalf of students.  Once eligibility is verified the loan is posted to the student's account.  If the posting of all aid (grants, loans, and payments) exceed charges posted to the students account, the resulting credit balance is processed as follows:

• The maximum refund (check or direct deposit) that will be processed for an undergraduate student, prior to the 14th day of class, is $1,500.  Undergraduate students with less than or equal to 45 cumulative credit hours will not have their $1,500 refund processed until the first day of class and those undergraduate students with over 45 credit hours will have their $1,500 refund processed ten days before the first day of the term.  Graduate and professional (MD and JD) students will have their entire credit balance paid to them on the first check.
• Priority processing will be given to those who sign up for direct deposit.  Students who use direct deposit usually receive their funds in 2-3 days.  Students can sign up for direct deposit at One Stop (www.onestop.uc.edu) by clicking on "direct deposit my funds" under the MY BILL section. 
• Parent PLUS refunds can now also be sent to the parent borrower through direct deposit.  Parents must have the student invite them as an Authorized Payer for the parent to sign up for direct deposit.  To do this, the student can go to (www.onestop.uc.edu) and click on “direct deposit my funds” under the MY BILL section.  Further information and instructions on inviting an Authorized Payer can be found by clicking <here>.
• Paper refund checks will be processed (printed, stuffed, and mailed) once a week, usually on Friday; however, direct deposit refunds will be processed daily.  Please keep in mind that a student who signed up for direct deposit and was due a refund the same week as a student receiving a paper check refund typically will receive their refund before a person receiving a paper refund.
• Students that request a stop pay on a refund check that they have not yet received, may have the fee waived if they enroll in direct deposit.
• On the 14th day of class, Student Accounts starts the process of refunding the remaining credit balance, if any.  Once again, priority is given to direct deposits with checks following shortly thereafter.

Click <here> to see the credit balance refund schedule.

If you choose to not participate in direct deposit, it is critical that you keep your address up to date.  When mailing checks, UC uses the following addresses: dorm, local, permanent, parent.  Using this order, the first address found is used to mail checks.  You can update your address at www.onestop.uc.edu by clicking on "change my address" under the MY INFORMATION section.  Be advised that stop payment requests will only be consider once a check has been missing for 10 business days from date of mailing. 

PLEASE NOTE: Refund checks should be cashed promptly.  Checks over 180 days (~ 6 months) are considered stale and may be voided.  Check with Student Accounts before attempting to deposit or cash any refund check older than 180 days.  Students who are Federal Title IV Recipients are subject to Federal regulations which require the University to return stale refund checks to the federal program which generated the refund.  Once these funds are returned (usually to loan programs) the University cannot request their return.  Stale checks resulting from sources other than Federal Title IV can be re-issued upon request.  Contact Student Accounts at (513) 556-5055 or via e-mail at billing@ucmail.uc.edu.

Parents who need to change their address <click here> 

Questions regarding the above process should be directed to One Stop at (513) 556-1000 or via e-mail at onestop@uc.edu.

Last Revised 07/06/2009