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MESSAGE: Due to techincal reasons the new procedure/process and limits described below will not be implemented.  Until the issue is resolved the previous process and limits will be followed.  Students with aid (expense) and loan credit balances will receive a check for each.  Check back here for more updates. <Click here> to see the previous process.
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Student accounts are reviewed weekly for credit balances.  Credit balances are usually the result of aid (grants and/or loans) exceeding charges posted on the student's account.  10 days before a term begins UC starts receiving loans on behalf of students.  Once eligibility is verified the loan is posted to the student's account.  If the posting of all aid (grants, loans, and payments) exceed charges posted to the students account the resulting credit balance is processed as follows:

• The maximum refund (check or direct deposit) that will be processed for an undergraduate student prior to the 14th day of class is $1,500.  Graduate and professional (MD and JD) students will have their entire credit balance paid to them on the first check.
• Priority processing will be given to those who sign up for direct deposit.  Students who use direct deposit usually receive their funds in 2-3 days.  Students can sign up for direct deposit at One Stop (www.onestop.uc.edu) click on "direct deposit my funds" under the MY BILL section.  At this time Parent PLUS refunds can only be processed via paper check.
• Refund checks are printed, stuffed, and mailed as quickly as possible.  Due to the volume this manual process takes a few days with students usually getting their checks in 7-10 days. 
• On the 14th day of class Student Accounts starts the process of refunding the remaining credit balance, if any.  Once again priority is given to direct deposits with checks following shortly there after.

If you choose to not participate in direct deposit it is critical that you keep your address up to date.  When mailing checks UC uses the following addresses: dorm, local, permanent, parent.  Using this order, the first address found is used to mail checks.  You can update your address at www.onestop.uc.edu click on "change my address" under the MY INFORMATION section.  Be advised stop payment requests will only be consider once a check has been missing for 10 days from date of mailing. 

PLEASE NOTE: Refund checks should be cashed promptly.  Checks over 180 days (~ 6 months) are considered stale and may be voided.  Check with Student Accounts before attempting to deposit or cash any refund check older than 180 days.  Students who are Federal Title IV Recipients are subject to Federal regulations which require the University to return stale refund checks to the federal program which generated the refund.  Once these funds are returned (usually to loan programs) the University cannot request their return.  Stale checks resulting from sources other than Federal Title IV can be re-issued upon request.  Contact Student Accounts at (513) 556-5055 or via e-mail at billing@ucmail.uc.edu.

Parents who need to change their address <click here> 

Questions regarding the above process should be directed to One Stop at (513) 556-1000 or via e-mail at onestop@uc.edu.