Facilities ManagementUniversity of CincinnatiDivision of Administration and FinanceFacilities Management

Facilities Management

Frequently Asked Questions About the UC*Metro Program

  1. How do I acquire a discount card through the UC*Metro Program?
    All currently enrolled UC students, and current UC employees, must REGISTER online at the UC*Metro Program website in order to verify their eligibility and request an EZ Ride Card.

  2. Is there another way to register and/or pay for a discount card, such as by telephone or in person?
    No.  All registrations must occur at the UC*Metro Program secure website.

  3. How long will my discount card be valid?
    The EZ Ride Card is valid for the semester and may be used as of the first day of the semester for which they are issued and they expire on the first day of the following semester.

  4. Who is eligible to participate in the UC*Metro Program?
    In general, Students are eligible if they are enrolled in the current UC academic term, and UC Employees are also eligible. Students who are in their co-op term are also eligible to apply for a bus card.

  5. How do I know if I am eligible?
    Go to the UC*Metro Program secure registration site and enter your username and password.  If you are not eligible, you will know right away, as the system will display a message to that effect and will not allow you to enter the registration site.

  6. How do I use my discount card when I ride the bus?
    EZ Ride Card holders must swipe their discount card in the card reader on the bus.   Note: Exact fare is required on buses; no change or refunds are given.

  7. Are Metro buses accessible?
    The Metro fleet of buses is nearly 100% accessible to people with disabilities.  For more information, please go to http://www.go-metro.com/accessibility.

  8. Can I ride Access Transportation Services and use my bus card?
    Special procedures are required for Access transportation riders. Please follow this link to read about the Access procedures.

  9. How long does it take to receive a discount card?
    Once you have registered, your bus card will be sent by Metro, within five to seven business days via the US Mail, to the address you provide. The accuracy of your address is very important.  Please be aware that weekends and postal holidays will affect the delivery of mail.

  10. Lost something on a Metro bus?
    Report the bus route you were on and the date you lost your item by calling: Metro's Garage: 513-632-7663 or Metro's Customer Service: 513-632-7699.