Frequently Asked Questions About the UC*Metro Program
- How do I acquire a discount card through the UC*Metro Program?
All currently enrolled UC students, and current UC employees, must REGISTER online at the UC*Metro Program website in order to verify their eligibility and request an EZ Ride Card or a Metro Card.
- Is there another way to register and/or pay for a discount card, such as by telephone or in person?
No. All registrations and payments must occur at the UC*Metro Program secure website. All payments must be made by major credit or debit card. UC students may also opt to charge their expenses to their UC Student Bill.
- How long will my discount card be valid?
Both the EZ Ride Card and the Metro Card are valid for the same length of time each semester. Both cards may be used as of the first day of the semester for which they are issued and they expire on the first day of the following semester.
- Who is eligible to participate in the UC*Metro Program?
In general, Students are eligible if they are enrolled in the current UC academic term, and UC Employees are also eligible. Students who are in their co-op term are also eligible to apply for a bus card.
- How do I know if I am eligible?
Go to the UC*Metro Program secure registration site and enter your username and password. If you are not eligible, you will know right away, as the system will display a message to that effect and will not allow you to enter the registration site.
- How do I use my discount card when I ride the bus?
Both EZ Ride Card holders and Metro Card holders must swipe their discount card in the card reader on the bus. If a zone charge is applicable, the cardholder must pay it when the driver asks for it. Note: Exact fare is required on buses; no change or refunds are given.
- Are Metro buses accessible?
The Metro fleet of buses is nearly 100% accessible to people with disabilities. For more information, please go to http://www.go-metro.com/accessibility.
- Can I ride Access Transportation Services and use my bus card?
Special procedures are required for Access transportation riders. Please follow this link to read about the Access procedures.
- How long does it take to receive a discount card?
Once you have registered, your bus card will be sent by Metro, within five to seven business days via the US Mail, to the address you provide. The accuracy of your address is very important. Please be aware that weekends and postal holidays will affect the delivery of mail. If you do not receive your card within five (5) to seven (7) business days of the date you registered, please contact: Marie.Sutthoff@uc.edu.
- What happens if I lose my bus card?
There is a $50.00 charge for replacement of a lost card (for both Students and Employees) which must be paid online by credit or debit card at the UC*Metro Program secure website. UC Students may also choose to charge this expense to their UC Student Bill. When you are issued a replacement card, the card it replaces will be deactivated by Metro.
- Lost something on a Metro bus?
Report the bus route you were on and the date you lost your item by calling: Metro's Garage: 513-632-7663 or Metro's Customer Service: 513-632-7699.
For more information about this program, please contact Marie Sutthoff, UC Facilities Management, by email at Marie.Sutthoff@uc.edu or by telephone at 513-556-4319. Please provide your name and UC ID number (M#).