Campus Recreation

Campus Recreation

Member Services Staff

Hiring for Member Services staff occurs at the Campus Recreation Spring Student Job Fair. Check back and/or follow us on social media for dates in late March/early April.

member services

Member Services Staff: $9/hour

Job Description:
The Member Services Lead is responsible for directing the operations of the Member Services Desk including leading the Member Services Staff, granting access to the facility, processing and scheduling services and payments, selling memberships, and issuing equipment. Staff members must provide members, prospective members, and guests with accurate information about University of Cincinnati Campus Recreation.

Primary Responsibilities:

  • To fulfil the Campus Recreation mission to create the best experience for each individual we serve
  • Respond to medical and non-medical emergencies
  • Oversee and delegate responsibilities to a two to five person staff
  • Responsible for offering outstanding customer service
  • Assist in the hiring, training, evaluating, and promotion of student staff
  • Ensure cash handling practices are accurate
  • Enforce
  • Answer questions members may have about our facility, memberships, and programs
  • Be knowledgeable about programs and services offered by Campus Recreation
  • Relay pop-up messages to members and troubleshoot accordingly
  • Enter memberships, day passes, and trial members into the CSI system
  • Take payments for all programs and services
  • Enroll members and non-members in different types of programs through program registration
  • Communicate all policies and procedures to members/guests
  • Ability to handle and count money while reconciling money drawer at the end of the shift
  • Issue equipment and towels to members through CSI software
  • Take squash court and racquetball court reservations
  • Complete all paperwork and place in appropriate location
  • Other duties as required.

Administrative Responsibilities:

  • Attend staff meetings and trainings hosted by Campus Recreation

Minimum Requirements:

  • Must be actively seeking a degree
  • Ability and willingness to enforce policies and handle conflict
  • Strong customer service skills and basic knowledge of computer skills
  • Ability to handle several tasks at once with frequent interruption
  • Ability to be certified in CPR/AED/FA through the American Red Cross
member services

Member Services Supervisor: $11/hour

Job Description:
The Member Services Lead is responsible for directing the operations of the Member Services Desk including leading the Member Services Staff, granting access to the facility, processing and scheduling services and payments, selling memberships, and issuing equipment. Staff members must provide members, prospective members, and guests with accurate information about University of Cincinnati Campus Recreation.

Primary Responsibilities:

  • To fulfil the Campus Recreation mission to create the best experience for each individual we serve
  • Respond to medical and non-medical emergencies
  • Oversee and delegate responsibilities to a two to five person staff
  • Responsible for offering outstanding customer service
  • Assist in the hiring, training, evaluating, and promotion of student staff
  • Ensure cash handling practices are accurate
  • Enforce policies of Campus Recreation and assist Member Services Staff in enforcing policies during difficult situations
  • Communicate with professional staff regarding member issues that need to be addressed
  • Answer questions members may have about our facility, memberships, and programs
  • Be knowledgeable about programs and services offered by Campus Recreation
  • Relay pop-up messages to members and troubleshoot accordingly
  • Enter memberships, day passes, and trial members into the CSI system
  • Take payments for all programs and services
  • Enroll members and non-members in different types of programs through program registration
  • Communicate all policies and procedures to members/guests
  • Ability to handle and count money while reconciling money drawer at the end of the shift
  • Issue equipment and towels to members through CSI software
  • Take squash court and racquetball court reservations
  • Complete all paperwork and place in appropriate location
  • Other duties as required.

Administrative Responsibilities:

  • Attend staff meetings and trainings hosted by Campus Recreation

Minimum Requirements:

  • Must be actively seeking a degree
  • Certified in CPR/AED/FA for the Professional Rescurer through the American Red Cross
  • Currently employed with Campus Recreation for at least one semester.
  • Ability and willingness to enforce policies and handle conflict
  • Strong customer service skills and basic knowledge of computer skills
  • Ability to handle several tasks at once with frequent interruption