Getting Started at CAPS
Making an Appointment
How do I schedule an appointment?
To schedule an appointment, contact us at: 513-556-0648 during business hours. You will be asked for your name, M number, contact information, and questions regarding your current situation by the front desk. You will then be scheduled for a phone screening appointment (Brief Screening Consultation) between the hours of 9 am to 11:30 am, Monday through Friday. Please have your current schedule accessible before calling. You will be given instructions to call CAPS at 513-556-0648, on your phone screening appointment date.
What happens when you call CAPS for your phone screening appointment?
You will talk with a counselor over the phone for about 15-20 minutes. The counselor will collect some preliminary information about you and your concerns. You and the counselor will decide on a way to address your concerns. This may involve individual, couples or group counseling; referral to a physician; or, perhaps, referral to a clinician in the community.
If you are referred for individual counseling with a CAPS counselor, you may or not be matched with the counselor you spoke with over the phone. Within your first couple of sessions, you and your counselor will determine the type and amount of counseling that will best assist you.
What if I am returning for services?
If you are returning to CAPS for services, you should let the front desk staff know this when you call to schedule services. They will find your previous information so that it is available to the counselor when you return. If you have attended an appointment with a counselor at CAPS within the past 6 months, you do not need to go through the triage phone screening process again, and the front desk will schedule you with your previous counselor. If you request to see another therapist or your previous therapist is no longer at CAPS, you will be schedule with a triage phone screening appointment.
If you have not attended an appointment with a counselor at CAPS within the past 6 months, you will be required to go through the triage phone screening process. During the triage call, you may request to see your previous therapist or someone new for ongoing sessions.
Required Forms for Intake
Prior to your intake appointment, you be asked to arrive 30 minutes early to complete (electronically), the Request for Services - Client Information Sheet and a intake survey. There will be other forms (paper copy) to fill-out before your intake appointment.
If you have any questions/concerns about the forms or information requested, you can discuss it with the counselor at your appointment. The administrative staff at the front desk can answer any questions you may have about our fees, insurance, and payments.
PLEASE NOTE: The therapist needs the entire intake appointment time to gather information and help you decide your next step. If you do not come early and complete the paperwork and online questionnaire, it may be necessary to reschedule your appointment. If so, you will incur a $25 charge.
- If you have insurance other than UC Student Health Insurance, please bring your insurance card to your Intake Interview. We need to make a copy so we can verify your coverage; this will help us determine your co-pay amount. You will owe $60 per session for psychiatry and $35 per session for counseling until we can verify coverage. If necessary, your account will be credited when coverage is verified.
- If you have UC Student Health Insurance, please bring your insurance card. Otherwise you will owe $60 per session for psychiatry and $35 per session for counseling until we can verify coverage. If necessary, your account will be credited when coverage is verified.
- Request for Services (Client Information Sheet)
- Information for Clients
- Consent for Video Recording
- Fee Agreement
- Authorization for Release of Treatment Records Information (this form must be completed if you want us to communicate or provide records to anyone)
- Health Insurance Worksheet (may be beneficial in helping you communicate with your insurance company regarding your coverage)
- Information About Group Therapy
- Community Mental Health Providers
- Notice of Privacy Practices
- Informed Consent for CAPS Clients
***Remember to bring your insurance card,
whether you have UC Student Health Insurance
or other insurance.***