The Office of Off-Campus Graduate & Family Housing provides information about utilities for reference purposes. Inclusion is not a recommendation or an endorsement of any company or its business practices. The user is strongly encouraged to consider all choices carefully when there are multiple options (e.g. internet providers). All efforts are made to update information as appropriate. Users are encouraged to verify information due to the quickly changing nature of technology services.
Cable, Phone, and Wireless Services
Cincinnati Bell provides a number of services that include landline phone support, internet, digital TV, fioptics and home security. In addition, Cincinnati Bell is an option for energy supply. Some services are not available in all areas.
Visit the Cincinnati, Dayton, Mason or Lebanon online welcome guides for more information about internet, home security and TV in those areas. See the Fioptics user guides to learn more about Fioptics products and services.
Call 513-566-4105 to order Cincinnati Bell services. Visit the Cincinnati Bell website to learn more about pricing, bundled packages and other frequently asked questions.
Time Warner Cable
Time Warner Cable's services include cable TV, internet and landline phone support.
Call 1-855-892-1002or shop online to order new services.
Duke Energy is the gas and electric services provider for the Greater Cincinnati region.
The Welcome Booklet for New Customers provides answers to many questions that new and existing customers have regarding power services.
Prospective customers are asked to provide the following information:
Physical address (where do you need service turned on)
Address you are moving from
Date you need the service (NOTE: Please allow three days to process online requests)
Mailing address (if different from the physical address)
Date of birth
Social Security # or Federal Tax ID
Spouse / roommate information
Requests to start, stop or move service can be made online or by calling 1-800-544-6900. New customers must be at least 18 years of age. Duke Energy can only put service in the name of the person making the application. A deposit may be requested if the applicant has not established credit.
International students who don't have a social security number may need to complete following steps after applying for service. A Duke Energy Representative will advise as to whether the following steps must be completed:
Fill in blanks the Ohio Identity Verification Form and get it notarized.
Submit the completed form to Duke Energy via fax (1-800-519-3853) or email (MWIDVerification@duke-energy.com).
Send the original notarized form through the mail to Duke Energy, 644 Linn St EF367, Attn: Credit Investigation, Cincinnati, Ohio 45203.
The original notarized form with all fields completed must be received at the postal address within ten business days or the account may be subject to disconnection.
A deposit may be required.
Greater Cincinnati Water Works
Greater Cincinnati Water Works provides water to most of Hamilton County, parts of Butler and Warren Counties (OH) as well as to Boone County (KY).
Water is frequently factored into the rent for rental properties. Check with the landlord or property manager to determine if you need to arrange for water service to be placed in your name. Complete the Move In/Move Out form or call 513-591-7700 to schedule to turn on water service.