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Important Announcement

Important Notice

Mercy Health System in southern Ohio has changed Emergency Room and Radiology providers for its ER and radiology services. The new providers (Columbus Radiology Group and EMP of Cincinnati) are currently NOT under contract with Anthem.  This means that services rendered by these providers are currently considered out-of-network. Anthem is currently attempting to negotiate a mutually acceptable reimbursement rate and is working to bring these providers into their network.  For additional information including Mercy locations impacted and ER alternate locations, please click here

NUMBERS TO KNOW

  • Anthem – 844-249-5372
  • Anthem.com
  • Chard Snyder FSA – 800-982-7715
  • Express Scripts – 877-242-1128
  • HealthEquity HSA – 866-346-5800
  • Healthequity.com
  • Humana Dental – 800-233-4013

Anthem issues ID cards in the name of the subscriber (employee) only.  ID cards are not issued in dependent names nor do they include dependent names.  Providers are familiar with the manner in which Anthem provides ID cards to members. 

  • If an employee would like an additional card (with his/her name on it), he/she can contact Anthem at the customer service number shown on the card or temporary (paper) cards can be printed from the Anthem site (www.anthem.com).

Castlight is here!

Castlight is your new personalized, online healthcare tool. Sign up today by logging into Anthem.com and clicking “Know Your Cost.”

Castlight is available to UC employees, spouses/domestic partners, and dependents aged 18 and over enrolled in a UC Anthem medical plan. Questions? Call Anthem Support at 1-844-249-5372.


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Work-Related Injuries and Workers' Compensation Information

Environmental Health and Safety Advisory 12.2  outlines the work-related injury process and can be found on the University Health Services (UHS) website.  Refer to the UHS website for instructions and information.

If this is a medical emergency, however, call 911.  

If you need additional information on Workers' Compensation, contact UC Benefits at 513-556-6381.