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Alphabetical List of the IMPACT Solutions Skill Builders Lessons

IMPACT Solutions offers several Skill Builders, which are online training lessons.  Search the alphabetical listing below to find your professional or personal development opportunity.

IMPACT Solutions Online Skill Builders can be accessed at:


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Alphabetical List of IMPACT Solutions Skill Builders Lessons





  • Accountability
  • Achieving Consensus
  • Achieving Personal Goals
  • Applying Emotional Intelligence in the Workplace
  • Applying Leadership Essentials
  • Appreciating Personality Differences


  • Balancing Work and Family
  • Basics of Budgeting
  • Basics of Effective Communication
  • Basics of Effective Selling
  • Becoming an Effective Team Member
  • Behavior-Based Interviewing Skills for Employers
  • Behavior-Based Interviewing Skills for Job Candidates
  • Benchmarking Basics
  • Building a Successful Team
  • Building Strong Customer Relationships
  • Building Trust and Credibility
  • Business Conversation Skills
  • Business Etiquette and Professionalism
  • Business Travel in Today’s Environment
  • Business Writing Basics


  • Choosing a Child Care Provider
  • Closing the Sale
  • Coaching and Counseling
  • Communicating Your Vision
  • Conducting Performance Reviews
  • Conflict Intervention
  • Coping with Criticism
  • Creating a Strong Leadership Team
  • Creating an Effective Sales Team
  • Critical Thinking


  • Dealing with Difficult Customers
  • Dealing with Office Politics
  • Dealing with Violence in the Workplace
  • Delegating
  • Developing a Child’s Critical Thinking Skills
  • Developing a Strategic Plan
  • Developing Assertiveness
  • Discharging Employees
  • Disciplining and Redirecting Employees


  • Emergency Management for Business
  • Empowerment
  • Ethics in Business
  • Executive to Employee Communication Strategies


  • Financial Basics for Non-Financial Managers

G - H

  • Guardianship Decisions for Elderly Loved Ones

I - J

  • Influencing Others
  • Intercultural Business Etiquette
  • Internet Basics
  • Interviewing Job Candidates
  • Interviewing Skills for Job Candidates


  • Keys to Effective Listening


  • Leadership Skills for Women
  • Leading Effective Meetings
  • Leading Effective Teams


  • Maintaining a Drug-Free Workplace
  • Maintaining Healthy Business Lifestyle
  • Managing a Virtual Office
  • Managing Change
  • Managing Disagreement
  • Managing Negative People
  • Managing Projects
  • Managing Stress
  • Managing Your 401(k)
  • Mastering Cold Calls
  • Measuring Customer Satisfaction
  • Mentoring
  • Motivating Employees
  • Moving from Technical Specialist to Supervisor
  • Moving from Trainer to Performance Consultant


  • Negotiating for Sales Professionals


  • Organizing Your Workspace
  • Orienting New Employees
  • OSHA Basics for Managers
  • Overcoming the Loss of a Loved One


  • Personal Financial Planning
  • Presentation Skills
  • Preventing Sexual Harassment (For Employees)
  • Preventing Sexual Harassment in Your Organization (For Leaders)
  • Providing Effective Feedback


  • Qualifying Sales Prospects


  • Recognizing and Avoiding Burnout
  • Recognizing and Managing Anger
  • Recognizing Employee Performance
  • Recognizing Signals of Violence in Children
  • Retaining Valuable Employees


  • Setting Performance Goals and Expectations
  • Solving Problems as a Team
  • Succeeding as a Supervisor
  • Succeeding as an Administrative Assistant
  • Successful Negotiation


  • Telephone Sales Skills
  • Telephone Skills for Quality Customer Service
  • Time Management


  • Understanding and Using Contracts


  • Valuing Diversity

W - Z

  • Writing Effective Emails

The IMPACT Skill Builders list is referenced from the IMPACTSolutions website at

IMPACT Solutions is the university's Employee Assistance Plan (EAP) provider.