Password Help (PSS)

Learn more about our service to reset your own password, Password Self-Service (PSS). If you have forgotten your password before signing up for PSS, call the UCIT Integrated Help Desk at 513-556-HELP (4357) for assistance.


What is PSS?

Password Self-Service allows you to reset your password to any connected application without having to call helpdesk. You simply answer a few questions and, if you later forget your password, you can reset your password instantly using PSS. You will be prompted with your questions and then allowed to reset your password yourself!

PSS also allows you to reset your password at any time without having to provide answers to your questions if you simply log in normally.

What are the password requirements?

Your new password must contain:

  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • Must be a minimum length of eight characters
  • Your password may not contain an form of your name or username
  • The system remembers passwords you have already used, and will not allow you to reuse an old password

 

Setting up your PSS profile

To set up your Password Self-Service profile, please visit: PSS

This link will take you to a page where you are asked to log in to PSS using your current password. If you do not remember your current password, you will need to call the UCIT Integrated Help Desk at 513-556-HELP (4357) to have your "Central Login" password reset.

Enter your username and password

Security questions

Once logged in, you will see a screen that presents several questions for you to answer. Your answers to these questions can be anything you like, but if you provide the real answers it will be easier to remember the answers in several months or years when you need them. This set of questions is designed to make the answers easy to remember. The answers you provide will be encrypted and cannot be read by anyone, even the administrators of the system.

Security questions

The questions you will see are:

  • What are the last four of your SSN?
  • What is your mother's maiden name?
  • What is your birth date (MMDDYYYY)?
  • Where were you born?
  • What is your favorite color?
  • What is your favorite animal?
  • What is your favorite (or least favorite) food?
  • Create your own question.

 

How your answers are kept safe

Here is how your answers are kept safe - they are never saved!

When you submit an answer, say "forty-two", the program encrypts it to something like this "a16ca146e5e432fa7e30319121ea7473". It is this long string of gobbledygook that is stored in the database, not the actual information you input. Later, when you provide your answer for a reset, the system will again encrypt the answer you provide then compare the encrypted result to the encrypted result saved when you set up PSS. If the two encrypted values match, you provided the same input both times and the system allows you to reset your password.


Change again link

NOTE! The "Change Again" link you see is only there to let you easily go back if you want to modify anything you just entered. It is not a request to go do it again. You do not need to click this and enter new information!

Change again link

Resetting a forgotten password

If you have forgotten your password, you can use PSS to change it to a new password.

Go to the PSS login page. This time, instead of trying to log in, click the "Forgot Password" link as shown by the green arrow in the screenshot to the right.

PSS login page

You will be prompted for your username. Enter it (typically your 6+2), then click "Submit."

PSS Forgotten Password login page

You will then be presented with a few of your questions, chosen at random. The system is not case sensitive, so you don't need to worry about the difference between "answer" and "Answer."

PSS Forgotten Password security questions

Enter your answers, then click "Submit."

You will then be permitted to enter a new password.

PSS Forgotten Password

Changing your password when you still remember your old password

You may also change your password at any time if you remember your current password. Simply log into PSS as discussed above. Then click on the "Change Password" link on the left hand side of the page. Using this tool you can change your password anytime you like without having to call Help Desk.

PSS Change Password

Your new password must contain:

  • At least one lowercase letter
  • At least one uppercase letter
  • At least one number
  • Must be a minimum length of eight characters
  • Your password may not contain an form of your name or username
  • The system remembers passwords you have already used, and will not allow you to reuse an old password
  • Click submit to change. Your password will be changed in all connected systems

NOTE! The "Change Again" link you will see on the resulting page is only there to let you easily go back and change it again. It is not a request to do so. You do not need to click this and enter new password!

 

If you are still having trouble...

The UCIT Integrated Helpdesk is here to provide assistance if needed. Simply call 513-556-HELP (4357).

  • University of Cincinnati UCIT Office of Information Security
  • University Hall
  • 51 Goodman Drive
  • Cincinnati, OH 45221