Learn more about our service to reset your own password, Password Self-Service (PSS). If you have forgotten your password before signing up for PSS, call the UCIT Integrated Help Desk at 513-556-HELP (4357) for assistance.
Password Self-Service allows you to reset your password to any connected application without having to call helpdesk. You simply answer a few questions and, if you later forget your password, you can reset your password instantly using PSS. You will be prompted with your questions and then allowed to reset your password yourself!
PSS also allows you to reset your password at any time without having to provide answers to your questions if you simply log in normally.
Your new password must contain:
To set up your Password Self-Service profile, please visit: PSS
This link will take you to a page where you are asked to log in to PSS using your current password. If you do not remember your current password, you will need to call the UCIT Integrated Help Desk at 513-556-HELP (4357) to have your "Central Login" password reset.
Once logged in, you will see a screen that presents several questions for you to answer. Your answers to these questions can be anything you like, but if you provide the real answers it will be easier to remember the answers in several months or years when you need them. This set of questions is designed to make the answers easy to remember. The answers you provide will be encrypted and cannot be read by anyone, even the administrators of the system.
The questions you will see are:
Here is how your answers are kept safe - they are never saved!
When you submit an answer, say "forty-two", the program encrypts it to something like this "a16ca146e5e432fa7e30319121ea7473". It is this long string of gobbledygook that is stored in the database, not the actual information you input. Later, when you provide your answer for a reset, the system will again encrypt the answer you provide then compare the encrypted result to the encrypted result saved when you set up PSS. If the two encrypted values match, you provided the same input both times and the system allows you to reset your password.
NOTE! The "Change Again" link you see is only there to let you easily go back if you want to modify anything you just entered. It is not a request to go do it again. You do not need to click this and enter new information!
You will be prompted for your username. Enter it (typically your 6+2), then click "Submit."
You will then be presented with a few of your questions, chosen at random. The system is not case sensitive, so you don't need to worry about the difference between "answer" and "Answer."
Enter your answers, then click "Submit."
You will then be permitted to enter a new password.
You may also change your password at any time if you remember your current password. Simply log into PSS as discussed above. Then click on the "Change Password" link on the left hand side of the page. Using this tool you can change your password anytime you like without having to call Help Desk.
Your new password must contain:
NOTE! The "Change Again" link you will see on the resulting page is only there to let you easily go back and change it again. It is not a request to do so. You do not need to click this and enter new password!
The UCIT Integrated Helpdesk is here to provide assistance if needed. Simply call 513-556-HELP (4357).