FAQ's
What can the ombuds office do for me?
- LISTEN carefully to your complaint
- ADVISE you of options available to resolve your problem
- ANSWER your questions about university policies and procedures
- FACILITATE a mutually satisfying agreement or MEDIATE a resolution when appropriate
- REFER you to the appropriate university office or individual
When should I visit the ombuds office?
- ANY time that you are looking for informal, confidential and impartial assistance with a difficult or sensitive issue.
- ANY time that you need a neutral third party to listen to your concerns.
- ANY time that you seek guidance to effectively resolve a conflict on your own.
- ANY time that you are unsure of where else to go.
- ANY time that you need help to identify options - "Ombuds Offers Options."
What types of issues can the ombuds office explore?
- student financial aid and billing concerns
- undergraduate grade grievances
- course schedule difficulties
- academic dishonesty complaints
- fee disputes
- sexual harassment
- discrimination
- campus housing concerns
- grievance procedures
- performance evaluations
- salary questions
For more information on these or other University policies, please visit our links to important UC Policies and Procedures.
What is the Ombuds office unable to do?
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serve as an agent of notice for the University of Cincinnati
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provide legal advice
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serve as an advocate for an individual, group or cause
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conduct investigations relative to formal complaints or allegations
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participate in formal processes
Who can use the Ombuds office's services?
Any member of the university community can request assistance from the Ombuds Office, including students, faculty, staff, alumni, and parents. The Ombuds Office receives more than 2500 inquiries every year.
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