What can the ombuds office do for me?

Listen carefully to your complaint
Advise you of options available to resolve your problem
Answer your questions about university policies and procedures
Facilitate a mutually satisfying agreement or mediate a resolution when appropriate
Refer you to the appropriate university office or individual

When should I visit the ombuds office?

Any time:

• you are looking for informal, confidential and impartial assistance with a difficult or sensitive issue.
• you need a neutral third party to listen to your concerns.
• you seek guidance to effectively resolve a conflict on your own.
• you are unsure of where else to go.
• you need help to identify options.

What types of issues can the ombuds office explore?

• Student financial aid and billing concerns
  
• Undergraduate grade grievances
  
• Course schedule difficulties
  
• Academic dishonesty complaints
  
• Fee disputes
  
• Sexual harassment
  
• Discrimination
  
• Campus housing concerns
  
• Grievance procedures
  
• Performance evaluations
  
• Salary questions
  

For more information on these or other university policies, please visit our links to important UC Policies & Procedures.

What is the ombuds office unable to do?

• Serve as an agent of notice for the University of Cincinnati
  
• Provide legal advice
  
• Serve as an advocate for an individual, group or cause
  
• Conduct investigations relative to formal complaints or allegations
  
• Participate in formal processes

Who can use the ombuds office's services?

Any member of the university community can request assistance from the ombuds office, including students, faculty, staff, alumni and parents. The ombuds office receives more than 2500 inquiries every year.