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Frequently Asked Questions

What can the ombuds office do for me?

Our responses vary for our unique visitors’ individual situation and informed consent, so we may:

  • Listen, which may be all you want
  • Offer information about University of Cincinnati policies and procedures
  • Discuss concerns and clarify issues
  • Help identify and evaluate a range of options for resolving a problem
  • Gather information and offer referrals to other resources
  • Offer coaching, for example, to prepare for a difficult conversation
  • Facilitate communication
  • Work for collaborative agreements through mediation
  • Track perceived issues and trends
  • Make recommendations for institutional improvements

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What is the ombuds office unable to do?

We will try our best to assist you, but there are some things we do not do:

  • Make decisions or findings of fact
  • Establish, change, or set aside policies
  • Offer legal advice
  • Offer psychological counseling
  • Participate in grievances or other formal processes
  • Serve as an agent of notice for the University
  • Serve as an advocate for any individual, department or agenda

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When should I visit the ombuds office?

Any time:

  • you are looking for informal and impartial assistance with a difficult or sensitive issue.
  • you need a neutral third party to listen to your concerns.
  • you seek guidance to effectively resolve a conflict on your own.
  • you are unsure of where else to go.
  • you need help to identify options.

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What types of issues can the ombuds office explore?

  • Student financial aid and billing concerns
  • Undergraduate grade grievances
  • Course schedule difficulties
  • Academic dishonesty complaints
  • Fee disputes
  • Discrimination
  • Campus housing concerns
  • Grievance procedures
  • Performance evaluations
  • Salary questions

For more information on these or other university policies, please visit our links to important UC Policies & Procedures.

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Who can use the ombuds office's services?

Any member of the university community can request assistance from the ombuds office, including students, faculty, staff, alumni and parents. The ombuds office receives more than 2500 inquiries every year.

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Do I need to make an appointment?

It is not required to make an appointment if you prefer to stop into our office or call to talk with someone about your issue immediately. Our staff will try to accomodidate you, however be aware that those with appointments will be served first and we are not always available immediately.

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