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Reservation Changes

Policies & Procedures Regarding Reservation Changes

You may make online changes to your Orientation reservation. Changes may be made without a late-change fee up to 72 hours in advance of your originally scheduled date. Changes made after that may incur a late-change fee. In addition, please note that requested changes may not be accommodated because reservations are made on a first-come, first-served basis. Dates fill very quickly, and all arrangements are made in advance on the basis of reservations received.

Late Payments

All fees are due prior to your orientation date. Students will not be permitted to attend orientation without paying their orientation fees. A late fee will be assessed on all unpaid balances, and a service block may be placed against the student’s account. A service block will prevent access to grades, transcripts, and other services.

Cancellations and Refund Requests

If you cannot attend Bearcats Bound Orientation, you must send a written request postmarked at least two days prior to your scheduled orientation date, or email a request to at least 48 hours in advance of your scheduled orientation dates. A refund check will be issued in approximately 3-5 weeks. There will be a $25 handling fee for all requests that are granted. We regret that refund requests made less than 48 hours from scheduled dates will not be granted, as resources will have been reserved and expended on behalf of the specific attendees.