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Lillian Santa-Maria

Lillian Santa-Maria

University Ombuds


The Office of the University Ombuds is a confidential, impartial, informal conflict resolution service for students., staff and faculty which functions independently within the University.

  • The Ombuds may help to resolve problems informally and may inquire into any University related concerns or complaints.
    The Ombuds may inquire into the application of any policy, rule, or procedure of the University with exception of Collective Bargaining Agreements.
  • The Ombuds may make any appropriate recommendations with regard to solving problems or improving policies, rules or procedures.
  • The Ombuds shall not have actual authority to impose remedies or sanctions, or to enforce any policy, rule or procedure and may not act as a witness or decision maker in any formal grievance procedure.