Number one

Check the IT@UC Knowledge Base.

How-to articles on a wide array of topics from how to set up your UC email on your mobile device to instructions on how to install Microsoft Office.

Number two

Chat with 24/7 Canopy support.

Canopy offers 24/7 chat support. Phone and chat support are available 24/7 for Canopy tools such as Blackboard, Kaltura and Echo360. If you can't find the answer you need in the KB, start a chat.

Number three

Call (or email) the IT@UC Service Desk.

If you've visited the Knowledge Base and used the 24/7 Canopy chat support and still need help, contact the IT@UC Service Desk.