Central Administration

Central Administration is the Office of the Vice President & Chief Information Officer who is responsible for the overall direction of UCIT. The VP & CIO is part of the university's president's cabinet and is involved in the Inter-University Council of Ohio and other state-wide IT initiatives.

Also included in this office is the public information officer who is responsible for communications and general marketing; the contracts manager who negotiates our large vendor contracts; and the help desk manager who oversees our customer service.

Business Affairs

Business Affairs is responsible for managing the business aspects of UCIT which includes billing of both internal and external customers via invoicing through UC Flex FI. We process purchase requisitions and payment authorization to external vendors. We also service the administrative needs of the entire department within UCIT as well as the human resource and payroll functions for UCIT staff.

Instructional Research & Computing

The IRC provides the technology resources necessary to provide a contemporary education. We have a dedicated Faculty Technology Resources Center (FTRC), we operate the e-classrooms and labs, we can help with curriculum design and even offer digital video and animation services. Here's a more complete list of our services.

• electronic classroom design and maintenance
• student response systems (clickers)
  
• student computer labs and group study rooms with smart boards
  
• exam grading and electronic course evaluations
• the Blackboard course management system and associated support services
• a student technology resource center in Steger
  
• a faculty technology resource center in Zimmer
  
• cloud storage
  
• digital video production
• Second Life support
• pod and vod casting

Information Security

UC Information Security is dedicated to safeguarding the data of our students, faculty and staff members. InfoSec is a division of UCIT, although we serve the data security needs of the entire university.

Our primary purpose is to:

• Educate the user community on the ethical use of computer and network resources.
• Assist in the development and implementation of university-wide policies, standards, guidelines, best practices, controls and procedures to protect UC network & systems resources from intentional or inadvertent modification, disclosure or destruction.
• Authorize security maneuvers, including security scans and penetration testing affecting computer and network resources (except for those responsibilities specifically accorded to system administrators in this policy).
• Coordinate response to computer and network security incidents to include, but not be limited to, notification of incidents to UC offices as appropriate, contact with Incident Response teams external to UC, and the University Police Department. The response may draw upon the authority of UCIT to disconnect a computer on any UC system(s) that poses a threat to that system or other systems within the UC network.
• Provide consultation services, risk assessments and guidance in the area of information security.

Network and Telecommunication Services

NTS is responsible for the network architecture, engineering, operations and support of the voice, video, data and wireless networks and the related infrastructure at the University of Cincinnati. This includes connectivity to OARnet (State of Ohio ISP) and Internet2 through which UC reaches other national and international research and education networks. The division is also responsible for messaging (e-mail) and unified communication strategies, operations and support for the institution. All of the installation services provided by NTS are available through our GETIT service portal.

Two primary departmental units are involved in delivering these services to the university community.

• Enterprise Communication Systems: Supports, manages, and monitors the university’s data and wireless network (UCNET), Cincinnati Education Research Fiber-loop (CERF), and connectivity to Internet and Internet2. Responsible for both a traditional and IP enabled telephone system with integration into messaging and unified communication platforms.
• Field Operations & Infrastructure Design: Provides cabling installation and support for telephone, data network and special circuits. Responsible for telecommunication standards to the University Architect’s Office in support of renovation and construction projects. Operates ResNet on Main Street, a laptop or desktop configuration and malware removal service to help students get or stay connected to the university’s network. Maintains internal systems to support long distance, teleconferencing, cable records, billing, inventory control and E911 functions.
  
  

Systems and Operations

The Systems & Operations (S&O) division is responsible for running critical IT services for UC. Services such as the Student System, Finance, HR, etc. are designed, implemented, and maintained by S&O employees.

S&O also develops core applications, maintains and administers backend database systems, provides customer consulting, coordinates and manages large IT projects, (i.e. Semester Conversion) runs the UC data center and provides login and access services.