UConnect is the official student e-mail service at the university. It is a Microsoft exchange service, which means you can access it anywhere you have Internet access. And UConnect is more than just e-mail; you can manage and share your calendar, contacts, files, etc. – all within one product.
Student government chose UConnect as their e-mail service not only for the list of services it provides (see list below), but also because 80 percent of companies currently use Microsoft exchange. So, chances are when you graduate from UC, you’ll already know how to use the advanced functions of Exchange required of your first professional job.
Benefits of UConnect
E-mail - 50 gigabytes of e-mail storage per mailbox, 25 megabytes attachment size allowance, extensive mailbox search capabilities and document viewing capabilities (even though you may not have the application loaded on your workstation), premier anti-virus and anti-spam protection on your e-mail, the ability to check other mailboxes such as Yahoo and Gmail via a single mailbox interface, accessibility of your e-mail through all clients and protocols (POP, IMAP, MAPI, and clients such as Mozilla Thunderbird, Mac Mail, or Outlook), automatic encryption with SSL security (HTTPS)
Contacts/Address book - View of all faculty, staff, and student contacts in global address books
Calendar - Shared calendar capabilities with other students and eventually with faculty and staff
File Storage and Shared Workspaces - A 25 gigabyte SkyDrive (a file storage and sharing service that can be accessed anywhere with internet).
Sync - Mail, Calendar, and contact synchronization via Active Sync for Windows Mobile and iPhone devices
As soon as you're admitted to the university, an e-mail address is created for you. And that address is yours to use even after you graduate.
Your UConnect account is created when you are officially admitted into the university. So, if you are a current student, go to http://mail.uc.edu and follow the instructions for a first time login. You should receive a welcome message and further instructions. If this doesn’t happen or you still have questions, please call our Help Desk at 513-556-4357 (HELP).
Current UC employees who register as students need to call the Help Desk (556-4357) and request that a UConnect account be created manually. Recent alumni (those who still have a Central Login service user ID and password) can request that a UConnect account be created by calling the Help Desk.
Password Self Service (PSS) will synchronize your passwords on various systems (such as Blackboard, Exchange Labs, and OneStop), so you can use a single password for accessing almost all UC-related services. Visit here to reset your password.
If you require any assistance with configuring your mobile device, please call our Help Desk at 513-556-4357.
Yes. Please see http://help.outlook.com/en-us/140/cc875974.aspx for the Mac help page.
Please see http://help.outlook.com/en-US/140/cc875966.aspx. (Note that using POP or IMAP requires users to connect directly to Exchange Labs, bypassing the single sign-on for authentication.)
Our POP3 service requires that you use Secure Sockets Layer (SSL) with the POP and SMTP connection and use SMTP authentication. This ensures that your e-mail address and password are not subject to tampering.
For Outlook, if you are using an Exchange (MAPI) account to connect to Outlook Live, go to Tools -> Account Settings and select the "E-mail" tab. Use the “Repair” button on the account to initiate Outlook’s server discovery process. During this process, you may be prompted to receive server configuration from https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml. You should accept. After completing this process, restart Outlook. If this process doesn't work, please call our Help Desk at 513-556-HELP (4357).
Yes, but we don’t recommend it. The university strongly urges you to use your UConnect account because we cannot guarantee delivery to external mail sites. E-mail is the primary method of communication between the university and students, and you, as a student, are responsible for reading and responding to e-mails sent to your UConnect address.
However, if you still wish to forward your e-mail:
This will automatically redirect any incoming messages to the address you specified.
Be aware that it still leaves the message in your inbox. This could result in your UConnect e-mail box eventually going over quota and going over quota will cause your mailbox to stop receiving e-mail. For more information about forwarding e-mail, you may visit Microsoft's website.
All protocols are currently supported on Outlook Live so you can continue to use your current e-mail client. UCIT recommends that you use the Web-based access to ensure that you do not lose any feature sets available through the GUI (Graphical User Interface). Note that using other desktop clients may result in the loss of some features.
Report abusive emails to Microsoft using this form.
UConnect has a retention period of deleted items for 14 days. But 14 days after you delete mail, it is not recoverable. In Outlook Web Access (OWA), right click on Deleted Items and select “Recover Deleted Items” (last entry on the list).
No. The current policy permits alumni accounts to remain on UConnect.
Currently, UConnect mailboxes are designated for eligible student use only. Contract restrictions limit enrollment. Faculty and staff can get free UCMail accounts.
If you are an employee who has just enrolled as a student, call the Help Desk at 513-556-4357 to set up a UConnect account.
We do not actively delete email accounts. We advise you to disable any forwarding rules, or any access from an email account such as GMAIL where you pull the UConnect email into it. Once you have not logged into the account for 6 months, Microsoft will purge the contents to reclaim storage space if the account has not been accessed in a six (6) month period. We advertise these email account as "for life" so by policy we do not delete even upon request.
No. Presently (November 2009), password changes on UConnect do not go to the Central Login Service system. Instead, you should initiate password changes using the Password Self-Service site (PSS) at https://www.uc.edu/PSS to ensure password synchronization across UC core systems (Blackboard, OneStop, UConnect, etc.).
The "mail.uc.edu" is a portal maintained by UC. It redirects a user after you have authenticated to Microsoft Outlook Live for the purpose of a single sign-on. Microsoft Outlook Live requires a user to register the first time you access the account. This is only required once for each user.
The current SkyDrive service is being “split” from Office 365 as part of the upgrade process from live@edu. The new service, known as SkyDrive Pro will not contain your SkyDrive data after the upgrade. You will still be able to access your existing SkyDrive data, but you will need to maintain a separate Windows Live ID to do so. Because of this separation, we recommend that you migrate your SkyDrive data to the new SkyDrive Pro.
If you are currently using SkyDrive to store documents, we recommend that you download copies of any saved documents to your computer prior to the upgrade. This step is not an absolute requirement, but will make it easier to migrate your files into the new SkyDrive Pro service. When the upgrade is complete, you can upload your documents to your new SkyDrive Pro.
If you need to access your old SkyDrive after the upgrade, you can access it directly by visiting https://skydrive.live.com, and signing in with your email address and password. When you do this, you will be asked to rename your Windows Live ID; once complete, your SkyDrive data will be attached to your “personal” Windows Live ID, which is not controlled by or affiliated with the University of Cincinnati mail system.
Office 365 is designed to be functional on almost any modern web browser. However, some features may be unavailable on outdated versions of some browsers. Microsoft recommends using one of the following browser versions to insure full functionality on all of the Office 365 services:
If you are using a supported browser and still experience problems, go to Options -> Settings -> General. Under "Accessibility," ensure that you have not checked “Use the blind and low vision experience.”
|Message Size Limit||25 MB|
|File attachment size limit||10 MB|
|File attachment limit||125 attachments|
|Subject length limit||255 characters|
|Multipart message limit||250 parts|
|Embedded message depth limit||30 embedded messages|
|Mailbox Quota||50 GB|
|Mailbox Quota Message||49 GB|
|Prohibit Send||49.5 GB|
|Recipient & Sender Limits:|
|Recipient limit||500 recipients|
|Message rate limit||30 messages per minute|
|Recipient rate limit
||10,000 recipients per day|
|Deleted Items folder retention period||Unlimited|
|Recovery period deleted items||14 days|
|Junk E-mail folder retention period||30 days|
Please send e-mail to email@example.com. We will review your messages and send them on to the Microsoft developers when appropriate.
Here are links to additional information:
Outlook Help http://help.outlook.com
Office 365 for Education http://office.microsoft.com/en-us/academic/
Exchange Labs FAQs http://technet.microsoft.com/en-us/exchangelabshelp/cc875910.aspx