Get Technical Help & Support

With IT@UC, Getting Help is as Easy as 1-2-3.

Whether you need support for a complex problem or you have a simple question to ask, IT@UC has you covered. 

Follow our guide to quickly get the help you need!

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Check the IT@UC Knowledge Base to save time.

Save yourself time—find the answers you need fast with the IT@UC Knowledge Base (KB).

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

From how to set up UC email on your mobile devices to how to upload a Kaltura video to Blackboard, answers to many questions and helpful information for many tools can be found in the IT@UC KB. 


IT@UC Knowledge Base

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Contact 24/7 Canopy Support via chat or phone for help with Canopy tools.

If you experience a problem or need help with a Canopy tool, and are not able to resolve it using the IT@UC Knowledge Base, contact our Canopy Support team, around the clock— 

Canopy Support is available 24/7/365 via web chat and telephone.


Phone Numbers

Select option 3 when calling.


Chat

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Contact the IT@UC Service Desk.

If you still need assistance or support, please contact the IT@UC Service Desk. 

The IT@UC Service Desk provides support for data and phone communications, as well as all computing concerns for UC students, faculty and staff. This support includes email, wireless access, VPN, UC Flex, file servers and the mainframe.

Note: For help with Canopy tools, please contact 24/7 Canopy Support.

To get in touch with one of the many dedicated and skilled IT@UC Service Desk staff, just submit an online request or call (during hours of operation).


Hours of Operation

Regular Hours of Operation

  • Monday–Friday:
    7:00 AM–11:00 PM
  • Saturday–Sunday:
    8:00 AM–11:00 PM

Holiday Hours of Operation

  • Holidays:
    8:00 AM–11:00 PM

Phone Numbers

Select option 2 when calling.


Report an Issue Online

 


ResNet

ResNet offers IT support for students, faculty, and staff (for non-departmental devices).

Hardware Services

ResNet will provide a free estimate for hardware repairs and services, including: 

  • Hard drive replacement
  • Screen replacement
  • Motherboard replacement
  • New hardware installation ($48.46 flat fee)

Please note that all parts must be supplied by the user. 

Software Services

ResNet also will provide software support at no charge, including:

  • Software installation and removal 
  • Operating Systems (Microsoft Windows & macOS)
  • Malware/virus removal 
  • Wireless and wired Internet connectivity

ResNet Locations

West Campus Location

Steger Student Life Center 

This ResNet location is in 535 Steger Student Life Center, on UC MainStreet, across from Subway.

Address

Suite 535
Steger Student Life Center

2801 UC MainStreet
Cincinnati, OH 45219 

Regular Hours:

  • Monday–Friday:
    9:00 AM–5:00 PM

Please note: 
Due to crowds during FC Cincinnati home games, the ResNet Office will close early on those days.

Medical Campus Location

College of Pharmacy

This ResNet location is in Suite 103 Kowalewski Hall, James L. Winkle College of Pharmacy.

Address

Suite 103 
Kowalewski Hall
James L. Winkle College of Pharmacy 

3255 Eden Avenue
Cincinnati, OH 45267

Regular Hours:

  • Monday–Friday:
    9:00 AM–5:00 PM