The UCit Help Desk provides first level support for Data/Phone Communications and all computing concerns for the faculty, staff, and students of UC. This support includes but is not limited to the mainframe, file servers, E-mail servers (Exchange & Bearcat Online), Blackboard, UCFlex, Password Self Service PSS, wireless and VPN/remote access from home.

The Helpdesk offers several means of communication:

• Phone Number
  513-556-Help
• E-Mail
  Helpdesk@uc.edu
• Online Help Request Form

To view an issue reported to the Helpdesk, enter your Helpdesk ticket number in the Trouble Ticket form.

For assistance on a specific topic please click here to view a list of frequently requested support documents and web sites.

Hours
Monday through Friday		7:00 am to 9:00pm
Saturday and Sunday		8:00am to 9:00pm

Instructional & Research Computing Help Desk

The Instructional & Research Computing Help Desk provides consulting services via walk-in to 630 Steger Student Life Center. You can receive assistance with Bearcat Online, wireless, edukey passwords, and installing UC supported software.

For detailed information regarding the UCit computer labs, please see http://labs.uc.edu.