Help Desk

ResNet

Whether you need to connect to the Internet with a wire or wirelessly, the ResNet service desk is here to assist!

  • Visit the ResNet Service Center located in Mobile Cats Wireless on MainStreet for in-person services. Our hours are Monday through Friday from 9 a.m. to 5 p.m.
  • Contact the UCIT Help Desk 513-556-4357 for assistance over the telephone, or
  • If you feel tech savvy enough to give it a try yourself, there are also instructions online.


You can order Residence Hall Connectivity online through StudentGetIT.

Contact us

Phone
513-556-HELP (4357)

866-397-3382

E-mail
HelpDesk@uc.edu

Web
Online Help Request Form

Blackboard Support
513-556-HELP (4357)
blackboard@uc.edu

More information on ResNet procedures

ResNet staff will provide connectivity services (including phone for those living in residence halls) to the UC network upon the students' arrival to campus.

How to get service

For the fastest service, we recommend that you bring your computer, especially laptops, to ResNet service centers. Our year round center is located in the Mobile Cats Wireless store on MainStreet across from TUC. ResNet staff provide technical support Monday-Friday, 9 a.m. to 5 p.m.

ResNet employees will be in various areas of campus to answer questions and help students get on the network during the first few weeks of the Fall semester.

Or, if bringing your computer to our service center isn't practical, please call our Help Desk (513-556-4357) so we can provide telephone support. Should a resident have trouble connecting to the university network, or be in need of technical assistance, Help Desk personnel will help determine the cause of the problem and assist in resolution by phone, or escalate the issue to the appropriate technical area for resolution. This service is provided at no expense, and will be scheduled to be as convenient and fast as possible. Please note that due to the varying natures and complexities of such problem resolutions, we cannot immediately predict how long it may take to resolve a problem. But the ResNet staff are committed to providing technical service and support with 24 business hours of receipt of a trouble request.

The ResNet staff will ensure all assigned residential data jacks and phones are tested and are active prior to arrival of students living in residence halls. All tested and active connections will be distinctly marked with a colored paper dot. These connections should provide access to the University of Cincinnati network, provided that the residents' computers are properly configured for a fast Ethernet network. The corresponding connection number (Jack ID) should be labeled directly above or below the connection. The Help Desk (513-556-4357) will gladly assist in identifying assigned data connections.

Need a change?

Any changes, moves, or additions to existing connectivity must be requested through the University Housing Office. Upon receipt of the approved request from the Housing Office, the ResNet installation group is committed to 24 hour (1 business day) fulfillment.

Please note: During fall semester, data connections will be assigned prior to the arrival of student residents. We understand that initially assigned connectivity may not be convenient or may not be the preferred connectivity for individual residents. ResNet Services will gladly provide alternate connectivity as requested. However, we ask that residents not make such requests during the first three weeks of the term, to allow ResNet groups to focus on providing necessary initial connectivity and trouble resolution for all those requesting service.

Network Logon is available in the Student Planner Campus & IT Handbook

  • University of Cincinnati Information Technologies
  • 400 University Hall
  • P.O. Box 210658
  • Cincinnati, OH 45221