Water damage has affected phone service in some areas of TUC. Service technicians are scheduled for repairs during the weekend ofJanuary 11-12.
A team of dedicated individuals worked to connect the Data Center to the new back-up power source on December 28-29.
UC Information Technologies (UCIT) worked with IT professionals across the university and the Office of the University Architect to coordinate the project to connect the Data Center to the CARE/Crawley building’s generator.
Take a break from finals, and come try some mini coding projects to experience what it is like to code. This event is open to all students, faculty and staff. No experience or programming background is necessary!
If you are interested, please take our survey and let us know:
We hope to see you there!
A university-wide partnership, led by the Data Center Task Force, is working to reinforce the Data Center’s back-up power supplies by connecting it to the CARE/Crawley building’s generator. This will ensure that IT systems and services remain operational in the event of an unexpected power outage.
The University of Cincinnati's new voicemail system provides features that enhance user experience.
A busy greeting allows users to record a personal message that informs callers they are on the other line and prompts them to leave a voicemail. Users can set up their busy greeting in four steps once their voicemail box is set up.
The new campus voicemail system has a lot of great features, but you can only use them if you set up your account!
If you have not already done so, please take a few minutes to set up your voicemail box.
Voice messages received prior to the new installation, which took place at 6 p.m. on July 22, 2013, can be retrieved by dialing 8-6100 from your campus phone.
You can learn more by reading our FAQs. Please contact the UCIT Helpdesk at 513-556-4357 for further assistance.
Please note that Microsoft plans to implement the following features throughout the next few weeks without any further student email service interruption:
UCIT is working with UC Student Government to plan a series of training workshops to help students take advantage of these exciting new features.
Thank you very much for your patience during this process.
For technical assistance, please contact the UCIT Help Desk at 513-556-4357 or at firstname.lastname@example.org.
Deadline to apply is Friday, May 31.
Learn more about UC's Mobile Apps and the new "UC App Lab on Main"!
Students, faculty and staff returning to UC for spring semester can now access all-things Blackboard from their Apple or Android devices.
The Blackboard Mobile Learn app is available as a free download in the App Store (on an iPhone, iPod touch, and iPad) or in the Google Play Store (on an Android device).
With the mobile app, students and faculty get on-the-go access to grades, handouts, assignments, and more. Blackboard Mobile Learn also allows faculty to access and update much of their course content from an Apple or Android device.
“UCIT is committed to being a leader in making sure that the UC community has access to the best mobile learning tools,” said Nelson Vincent, Vice President for Information Technology and CIO. “We’re making big investments of time and talent to bring these important 21st century learning tools to the UC community to support current and future opportunities in research and education.”
To download and start using Blackboard Mobile Learn:
2. Search for “Blackboard Mobile Learn.”
3. Install the app.
4. Search for the “University of Cincinnati.”
5. Log in to Mobile Learn with your UC username and password.
Blackboard Mobile Learn is provided at no cost to all UC students, faculty and staff through the efforts of UC Information Technologies and is produced in partnership with the Office of Governmental Relations and University Communications.
As always, if you need technical assistance, please contact the UCIT Help Desk at 513-556-HELP (4357).
For more information about Blackboard Mobile Learn and the future of mobile apps at UC, visit www.uc.edu/mobilelearn.
Interim Provost Lawrence Johnson has announced that Dr. Nelson C. Vincent, EdD, will serve as Vice President for Information Technology and Chief Information Officer of UC Information Technologies (UCIT), effective January 1, 2013.
Since his appointment to Interim Vice President and Chief Information Officer in the summer of 2012, Dr. Vincent has made tremendous strides in defining a vision and developing action plans for UCIT's agenda.
“My UCIT team hit the ground running in August,” said Dr. Vincent, “and we are determined to drive the necessary and cutting-edge technology projects and initiatives that will advance UC’s third century education and research agendas.”
Vincent, a UC alumnus, served as associate dean for research in the College of Education, Criminal Justice, and Human Services (CECH) from 2004-2012. In addition to managing research activities, he was responsible for leading the College’s Academic Information Technology services, resources and support. CECH is widely considered a trailblazer for its innovative and integrative use of technology in teaching, learning and research, and Dr. Vincent helped to build this national reputation from the bottom up.
Vincent has served on numerous technology-related working groups across the university including the Academic Technology Planning Committee, the Blue Ribbon Task Force on Academic Information Technology and the Blue Ribbon Sub-Task Force on IT Governance.
Learn more about Nelson and UCIT in this video produced by our Digital Video Department.
William Ball, MD, vice president for research, joined Thomas Lange, director of corporate R&D, Procter & Gamble Company (P&G), to greet Governor John Kasich as he ceremonially “lit-up” a massive speed upgrade to the broadband, fiber optic network system linking Ohio’s higher education and research centers.
The University of Cincinnati and P&G were one of several universities and businesses from around Ohio invited by Governor Kasich and Ohio Board of Regents Chancellor Jim Petro to participate in the statewide “light-up” ceremony, which was broadcasted online via HD video conference.
The tenfold upgrade in data transmission for the network system, known as OARnet, will benefit research and job-creating assets statewide and is the first-ever, state-led initiative in the country. The astonishing network speeds of 100 Gigabits per second (Gbps) will help advance research and job growth across Ohio’s medical research, higher education, manufacturing, engineering and technology networking corridors.
“The University of Cincinnati has a number of key partners locally and across the state,” said Ball. “We’ve recently launched the University of Cincinnati Research Institute (UCRI) to better connect our experts to industry partners such as P&G,” said Ball. “The power of the enhanced network will surely expand the impact and success of UCRI’s efforts to facilitate commercialization and enhance experiential experiences for our students.”
Ball, a neuroradiologist, said he is also able to see first-hand how an enhanced data network could benefit not only research, but also patient care initiatives important to the university and its partners. “The increased bandwidth offered by the 100 Gig capability will allow universities like UC, with large academic medical centers, to transfer large amounts of data—medical imaging for example—much more quickly.”
“This technological advancement has the potential to spark economic and research activity and will make UC a critical partner in Ohio’s role as a leader in innovation and development,” said Dr. Nelson C. Vincent, interim vice president for information technology and CIO, UC Information Technologies. “This is a tremendous opportunity for UC and for our partners like P&G in the Greater Cincinnati area. We’re grateful to be a part of it.”
For additional information, please visit https://oar.net/network/100gbps.
The 2012 Leadership Board of CIOs (LBCIO) in Higher Education Survey provides CIOs with key metrics to help them do the work of managing and planning IT for their institutions. Dr. Nelson C. Vincent, Interim VP for Information Technology and CIO, represents UC on the LBCIO.
The LBCIO and The Chronicle of Education recently produced a whitepaper from the 2012 LBCIO Survey of Chief Information Officers. You can read the report here.
UCIT is pleased to announce that students, faculty and staff now have full access to Lynda.com, an online subscription library that teaches the latest software tools and skills through high-quality instructional videos.
Lynda.com is designed for all levels of learners and is available whenever and wherever you're ready to learn—anytime, anywhere.
To begin using the service, follow these three easy steps:
MORE ABOUT LYNDA.COM
With Lynda, you can learn more about software from Adobe, Apple, Autodesk, Blackboard, Facebook, Google, HTML, Microsoft, Open Source, SPSS, Twitter and much, much more!
In providing this service to our UC Community, UCIT is most pleased to acknowledge and thank those colleges at the university that partnered with UCIT to make it all possible: Arts & Sciences; Lindner College of Business; Design, Architecture, Art, and Planning; Education, Criminal Justice, and Human Services; Nursing; UC Blue Ash College; and University Libraries. We are grateful for their encouragement, their guidance and their participation.
It's Information Security Awareness Week at UC!
All students, faculty and staff are welcome to attend demonstrations happening every day from 10:00 a.m.-2:00 p.m., Monday, Oct. 22, through Thursday, Oct. 25, in the main lobby of Tangeman University Center. Some of the demonstrations include “Online Gaming - Play it Smart” and “Password Defense is the Best Offense.”
As part of Information Security Awareness Week, the UC Information Technologies (UCIT) Office of Information Security is offering another free document-shredding event from 9:00 a.m.-1:00 p.m., Thursday, October 25, on McMicken Commons.
Ever wondered about what phishing is? This video, produced in partnership with UCIT's Presentation Technology Services Group, will give you all the details. Check it out!
For more information about Information Security Awareness Week at UC, visit http://www.uc.edu/infosec/infosecdept/events.html.
UC Information Technologies (UCIT) staff will lead hands-on demonstrations of Microsoft Lync 2010, the university’s new central instant messaging and conferencing solution, from 10-11 a.m., Friday, Sept. 28, in Room 112 Carl H. Lindner Hall (Carl H. Lindner College of Business) and from 10-11 a.m., Thursday, Oct. 4, in 3051 Medical Sciences Building. All faculty and staff are invited to attend.
Microsoft Lync is an enterprise-ready unified communications platform. With Lync, faculty and staff can:
• Send an instant message.
• Start or join an audio, video or web conference.
• Make a phone call to another Lync contact.
• Share their desktops, programs, PowerPoints and much more.
“We are currently using Lync for organizational chat, online meetings and screen-sharing,” said Chris Edwards, assistant dean for Information Technology & Communications and director of the Center for Academic Technologies & Educational Resources (CATER) for the College of Nursing. “Lync has already made a huge impact on the quality, quantity and timeliness of our communication. Moving forward, we will also be exploring the recording capabilities and how it interfaces with external partners, constituents and students.”
UCIT introduced Lync as part of the upgrade of all faculty and staff e-mail boxes to the new Microsoft Exchange 2010 servers. Staff compiled a comprehensive list of FAQs with easy-to-follow instructions to help users take advantage of Lync’s many features. For more information, visit http://www.uc.edu/ucit/email/lync_2010_faqs.html.
The UC Information Technologies (UCIT) Office of Information Security is gearing up for another free document-shredding event from 9-10:30 a.m., Thursday, September 13, at the rear of Eden Garage and Lot 13 on the Medical (East) Campus.
All faculty, staff and students are invited to bring professional and personal sensitive documents. Please remove all metal, including large paper clips and hanging file folders; single staples are permissible. University staff will remain present to ensure that all documents received are properly destroyed.
Students returning to UC this fall can now access UC's Securewireless Internet service on Uptown Campus West.
This project is part of a larger initiative to make the entire campus wireless. A main goal of the UC2019 strategic plan, UCIT plans to expand Securewireless to tne entire campus by the end of 2012.
University of Cincinnati Provost Santa J. Ono recently announced that Nelson C. Vincent will serve as Interim Vice President for Information Technology and Chief Information Officer of UC Information Technologies (UCIT), effective August 1, 2012. Vincent succeeds Mike Lieberman, who has decided to step down from his role as UCIT’s Interim VP & CIO.
Dr. Vincent, a UC alumnus, has served as associate dean for research in the College of Education, Criminal Justice, and Human Services (CECH) since 2004. In addition to managing research activities, he was responsible for leading the College’s Academic Information Technology services, resources and support. CECH is widely considered a trailblazer for its innovative and integrative use of technology in teaching, learning and research, and Dr. Vincent has helped to build this national reputation from the bottom up.
“I am honored to serve our university community in this new capacity,” said Dr. Vincent. “Working collaboratively with information technology professionals across campus, we will reinforce UC’s commitment to become a first-choice destination for students, faculty and staff by driving cutting edge technology that will advance education and research.”
Dr. Vincent has served on numerous technology-related working groups across the university including the Academic Technology Planning Committee, the Blue Ribbon Task Force on Academic Information Technology and the Blue Ribbon Sub-Task Force on IT Governance.
The decision to relaunch a national search for a permanent CIO will be made at a later date.
UCIT and the College of Education, Criminal Justice, and Human Services (CECH) partnered to fund an upgrade to UC's video conference capabilities.
The new Polycom® multipoint control unit (MCU), installed and maintained by UCIT’s Network and Telecommunications Services division and administered by the Instructional Research & Computing division, takes video classes and meetings to a whole new level.
“The MCU enhances CECH’s ability to accommodate distance learning opportunities for our students and faculty,” said Brian Verkamp, CECH Technology Services Information Tech Analyst. “We use it to conduct classes with people across campus, the country and in places as far away as Iraq. The HD quality is superior and users really appreciate the recording and streaming capabilities.”
This dynamic system...
Members of the UC community are welcome to reserve the MCU or one of UCIT’s video conference facilities for UC sponsored activities including courses, seminars, one-time events, and more. UCIT operates video conference facilities on West Campus** (ZIMMER 302, 27 seats; BALDWIN 748, 10 seats) and East Campus (MSB 2351, 90 seats). In addition, mobile video conferencing units are available for use in an office or meeting room equipped with an Internet connection and a television or projector on-site.
Contact UCIT to reserve a video conferencing room or mobile unit today! For West Campus video conferencing services, contact Electronic Classroom Support Services (6-1977). For East Campus video conferencing services, contact or Jim Glenn (8-5678).
**High-definition ready video conferencing units are available in West Campus facilities only.
The Office of Information Security is gearing up for another free document-shredding event on Thursday, May 3 from 9 a.m. to 1 p.m. on McMicken Commons.
All faculty, staff, and students are invited to bring professional or personal sensitive documents. University staff will remain present to ensure that all documents received are properly destroyed.
Contact email@example.com with questions.
Two UCIT-led presentations are planned as part of the 3T: Teaching, Techniques and Technology Conference at UC Clermont College's campus Saturday, April 28.
Carolyn Stoll and Heather Johnston will lead "Thinking Outside the Bubble: Learning With the iPad in the Classroom," and Daren Porter (with Estel Sprague) will lead "The iPad2/Apple TV Combination in the Classroom."
Hosted by the University of Cincinnati, Clermont College Teaching and Learning Community, the conference offers educators the opportunity to share a broad range of innovative teaching practices and practical applications of technology in the classroom with their colleagues. The program includes a variety of nearly 40 presentations, along with two keynote speakers.
Registration is FREE thanks to the generous support of a University of Cincinnati Faculty Development Council Grant Registration and includes the conference program, complementary breakfast and lunch. Preregister by Thursday, April 26, and you will be entered to win an iPad!
Previously, UCIT offered computer and network related help for students outside our Steger Computer Lab and at ResNet.
We are excited to announce that over spring break we are consolidating these two services by moving the Steger Walk-in Help Desk downstairs to ResNet. This change will enable us to enhance the services we offer students.
Upgrading code on MSBCore Services 6500 switches
Instructional and Research Computing (a division of UCIT) is dedicated to marrying education and technology, but we understand that sometimes you need more than the technology itself – you crave inspiration, examples, even advice. So, we’ve launched a new blog dedicated to showing you the trends, innovations, and possibilities of academic technology.
The Instructional Technology Virtual Café blog is a think-tank of our staff, experts in their respective fields. They manage the Equipment Lending Program, administer Blackboard, create animations and illustrations, and produce high definition video documentaries.
Our intent is that the resulting blog will become a creative resource as well as an informational outlet for faculty members across the university. Here are just a few examples of what we’ve already posted.
And we are just getting started. Don’t be shy; add your comments so we can learn from how you innovate in the classroom and beyond. Also, we would be happy to answer your questions or investigate topics you suggest.
Bookmark http://uc.edu/thecafe and visit often for the latest and greatest information. Or sign up for the RSS feed and have all the content delivered automatically. Also, don’t forget to follow us on twitter (UCFacTech) or visit us in the following locations:
LDAP and AUTH directory upgrades beginning at 9 PM
Upgrading Blackboard software to version 9.1 SP6 beginning at 7 PM
UCIT has partnered with InCommon to better grant access to external online resources available from education, nonprofit and government agencies.
With all the various systems and applications operating at a university, controlling who has access to which systems is complicated. When UC Information Technologies implemented the identity management system (central login) service a few years ago, that was a large step forward in simplifying the login process for users across various campus systems. Now UCIT has taken another step by joining a partnership that will simplify the process of logging into many external online resources.
Public Safety and UC Information Technologies have partnered to implement a more efficient solution for sending emergency text messages to the UC community.
Effective October 30, we will be switching text messaging providers from Rave to Nixle. Public Safety will send a text message to the community whenever there is an emergency on campus, or in the event of a weather related closing. UCIT will continue to maintain the sign-up system (text messaging is currently an opt-in service) through OneStop and Directory Services.
The emergency text messaging service is available free for all students, staff and faculty members. To sign up, faculty and staff members should go to the directory (https://ucdirectory.uc.edu/updates/default.asp) and update your directory listing. Students should sign up via OneStop (http://onestop.uc.edu/.html) and under my information, select change my address.
Information Security Awareness Week is over but the impact is not. Over 6200 pounds of paper containing sensitive information were destroyed. And over 400 students, faculty and staff stopped by the booth in TUC to learn how to better protect themselves against some of the technological dangers that exist.
Thanks to everyone who participated and congratulations to those who won raffle prizes!
The IRC has created a cool video for our newest faculty members to learn about the services we have to offer.
Check it out on YouTube: http://youtu.be/G11gpaaWViA
UCIT had a busy summer covering every inch of residence halls with wireless Internet access. This endeavor, a partnership between UCIT and Campus Services, included installing 900 Internet access points and took three months to complete.
This project is part of a bigger plan to make the entire campus wireless. A main goal in the UC2019 strategic plan, UCIT plans to expand Secure Wireless to the entire campus by the end of 2012, well ahead of schedule. The plan is to roll out coverage building by building. Those who would like to see the schedule and progress can visit our website at uc.edu/ucit/internet/nowires.
Also, a second project completed this summer increased the capacity of our Internet connection on east, west and UC Reading campuses. Over Labor Day weekend, UCIT upgraded to more robust equipment and we can continuously monitor the bandwidth usage and adjust as necessary.
“Being able to provide the tools and infrastructure to support a leading university is our number one priority in UCIT. We are excited to offer a secure, fast connection so students, faculty and staff members alike can make their education mobile to fit their lifestyles, ” says Michael Lieberman, interim vice president and chief information officer.
If students have trouble connecting to the secure wireless, they can either call the Help Desk at 556-HELP (4357) or bring their computer to our ResNet desk inside the Mobile Cats Wireless store on MainStreet where a free, drop-off service is provided.
The Cincinnati Enquirer wrote an article yesterday on our plans to implement wireless in all the dorms this fall and to cover the entire campus with wireless soon after that.
Heather Johnston and Carolyn Stoll from the IRC wrote an article about our tablet lending program that was just published by eLearn magazine. The article is based on their experiences over the past two quarters working with faculty to figure out how best to use tablets in the classroom. It's a good read for anyone who wants to understand both the benefits and limitations of tablets in the classroom.
Jane Combs will be facilitating an informal “lunch and learn” on how to increase your project management skills. She will highlight:
Jane will also take time to answer questions you may have about any facet of project management. The session will close with an informal round table discussion.
The session will take place on Thursday, May 19th from noon until 1 p.m. in University Hall room 430A.
Bring your lunch and join the group! The PMO will provide a yummy dessert.
Please RSVP to Arlene Hawes (firstname.lastname@example.org, 556-9065) by May 16th so we know how many handouts and treats to bring. We hope to see you there!
The next edition in the TeachU webinar series, hosted by the Ohio Learning Network, will feature UCIT's very own Chris Collins from IRC.
This session will give an overview of OpenSim, an open source multi-platform, multi-user 3D application server that can be used as an alternative to Second Life. For campuses looking to develop a simulated "world" for teaching and learning, or for those looking for an alternative to Second Life.
Presenter: Chris Colllins (SL: Fleep Tuque), The University of Cincinnati
TeachU webinars are:
TeachU also has a new home on the web at www.teachuohio.org where you can find the upcoming schedule and access to archives of past presentations.
For registration and the full schedule, visit the TeachU website at: www.teachuohio.org
Questions? Contact Nancy Ragias at 614-485-6746 or email@example.com.
Please note that students and staff should continue to use the “securewireless” option for internet and network access, as it is the faster connection. This access replaces our previous Uptown Wireless service.
We upgraded from SharePoint 2007 to 2010 and we’re sure that you’ll like all the new tools and features available to help you get your work done faster and more intuitively.
UCIT is pleased to host the Ohio Higher Education Computing Council conference on UC's beautiful campus March 23-25.
We will be welcoming higher education IT friends from all over the state to share their knowledge. The theme of this year's conference is "Focus on the Future" and highlights include:
- Opening keynote from Dell, John Mullen Jr.,
- Dinner at the Reds Hall of Fame,
- Motivational speaker Anthony Munoz (former Cincinnati Bengal, Pro Football Hall of Fame),
- Comedian Tom Mabe,
- and much more!
If you register before February 23, the cost is just $175! Please visit our website to learn more. Also, follow us on facebook.
Our new Project Management Office (PMO) was created to improve the overall success of UCIT projects, as well as provide expert consultation to other groups on campus looking to deploy complex technology solutions.
Our dedicated staff can provide the oversight necessary to shift ideas into reality. We lay out a realistic project plan with timelines and milestones. We monitor the details to assure proper prioritization of tasks, as well as secure and compliant execution. And, because we have the resources to provide in-depth knowledge in all areas of IT, we can even help you with vendors to negotiate the best packages, choose the best solutions to integrate into existing systems, and get the best price.
Gartner Research shows that two-thirds of organizations that have implemented a PMO report a significant increase in project success rates. Creating a PMO in UCIT is the next step in becoming a world-class technology resource at UC.
Visit our Web page to learn more about what services our PMO can provide to your college or department to ensure the success of your projects.
We have designed our website to be easier for you to find the information you need quickly. If you can't find something in the navigation, try the search box. And if you still can't find it, let us know at firstname.lastname@example.org.
91% of students use Blackboard, 5,021 courses are loaded into Blackboard, and the total number of hits on Blackboard is 15,366,489 (and counting!).
We maintain 350TB of shared storage in our data center. We back up an average of 5TB a night.
On October 25-29, UC Information Security Awareness Week kicks off an informational frenzy on how to protect yourself from those trying to hack their way through your technology.
Our live hacking demonstrations will be on October 26 and 28 in the main lobby of TUC. All students, faculty and staff are welcome to attend.
Also, don’t forget about the FREE document shredding services offered from 9 a.m. to 12 p.m. on October 28 on McMicken Commons.
Online Admissions Accounts - Change Password
Government cost compliance recently approved an updated list of UCIT’s recharge rates. Most of the rates didn’t change a great deal, but we are pleased to announce that the rates for phones and data have been reduced.
The phone rate has been lowered from $33 to $23.65 per month.
The data jack rate has been lowered from $25 to $24.47 per month.
The new rates go into effect on November 1, 2010. You’ll notice the new rates reflected on the bill you receive in early December.
For a full list of the revised rates, please visit the rates page of our website http://www.uc.edu/ucit/billing.html.
If you have any questions, please contact Melissa Berling, UCIT Senior Business Administrator, at email@example.com or Tiffany Mann, UCIT Senior Accountant, at firstname.lastname@example.org.
In our faculty & staff e-mail system, we store 3.2 terabites of data and block 90% of incoming mail as spam.
Mainframe - TPX unavailable
Mainframe TPX/UniverSIS Unavailable
Network slowness accessing external sources
Problem with sending/receives External Email through UCMAIL
Power outage in the Stetson Building
Power outage affecting parts of Uptown West Campus and CSB
Shuttle Tracker Down for North Route
Respondus connection to Black Board
UC Flex will be unavailable for annual system maintenance.
System Maintenance from 12-2 a.m., December 28
Test Test Test
Intermittent log in trouble for Uconnect email.
Customers are currently experiencing issues logging into BI Query.
ERC down FP: 66569
Some users are unable to log into Lync 2010
Lync contacts missing
Unable to log in to Lynda.com
VOIP Phones Unavailable
UCFilespace Wiki Login Page won't load
Housing Webpage Intermittent Outage
UCIT GetIT System is temporarily unavailable
UCFlex Annual Close
UC File Space Intermittent Connectivity
Login Issues on Many UC Websites
UCFlex Portal and Time Tab Loading Issue
Clermont College Telephone Outage
OneStop Parent/Payer Unavailable
UCFlex Homepage Unavailable
Data Center Outage
Bearcat Card Tool Down
Wireless Authentication Issues
Fiber Cut On Campus
Access to external websites is slow.
Users are experiencing issues accessing BW within UCFlex.
Password Reset Issue
OneStop & UniverSIS will be unavailable from approximately 1:30 – 3:30