A variety of phone services such ask desk phones, analog lines for conference phones or fax machines, and voicemail can be requested through UCIT's ordering system GetIT.
Long Distance Calling
Automatic Call Distribution
Automatic Call Distribution (ACD) is a UC phone system feature that provides a way to manage a large number of calls on a small number of phones. Reports can be generated that list total number of calls, hourly call load, and individual agent’s performance.
Special circuits include 8XX Services, Full Business Lines, Fire Alarm Circuits, T1 circuits, ISDN circuits, and Metro-E circuits. UCIT acts as a liaison between UC departments and Cincinnati Bell for these services and charges.
Consultation & Training
UCIT can consult on large departmental installs or moves of phones and data as well as conduct telephone & voice mail training, provide documentation and discrepancy resolution of phone and data services, and final customer follow-up to ensure satisfaction of service, all of which can be requested on GetIT.
You can contact us with questions about any of these services at 513-556-WEST (9378).