Resnet Connectivity Jumps 34%
by Bill Henry
UCit worked diligently over the last several months to prepare for its largest number of residential computer users ever. For the second year in a row, the number of students requesting computer connectivity for their Unversity-associated housing increased by double digits; we saw a 34% increase this quarter over Fall 2004.
A pre-fall survey of student residents gave us the information we needed to provide active computer connectivity the moment the students got to their dormitory rooms. UCit's Resnet technical service group also expanded its service hours during the first four weeks of Fall Quarter, to provide technical support from 8:00 am to 8:00 pm on weekdays and 9:00 am to 6:00 pm on weekends.
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Dabney Hall |
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Resnet has opened a computer Service Center in Dabney Hall so students can take their computers for immediate service, as an option to scheduling appointments for technical assistance. |
The Service Center is scheduled to be open from 8:00 a.m. to 8:00 p.m. on weekdays and 9:00 am to 6:00 pm on weekends for the first four weeks of the quarter. Thereafter, it will be open from 8:00 am to 6:00 pm on weekdays and 9:00 am till 5:00 pm on weekends, throughout the academic year.
In response to student suggestions for service improvement, Resnet has expanded its daily appointment calendars from the previous two to five calendars for this fiscal year and has assigned two technicians to each calendar. This will shorten the wait for many student customers.
To better collect and route the calls from students, UCit has added Help Desk personnel and also expanded its hours of operation to match those of Resnet during the first weeks of the quarter. This will allow us to take more calls, and reduce the time on hold for our customers.
To better assist incoming students meet their communications needs, UCit has produced and printed a Student IT Guide for all residents. The Guide is a concise collection of information concerning various aspects of telecommunication at the University of Cincinnati, including contact numbers, and web links for further information. Additionally, all incoming student residents received a mailer before Fall Quarter, with information about the University's communications network and the associated hardware and software requirements for usage. As students arrived on campus, they received additional handouts to serve as "quick guides" for computer installation, and computer registration.
UCit takes its commitment to service seriously, and we are pleased to welcome our new student customers. We intend to make each student's transition into his or her home at UC as expedient and as trouble free as possible.
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