UCit Offers Intelligent Queuing

IQ gives each caller who is waiting in queue an estimated wait time before his or her call will be answered. This helps a caller decide whether or not to continue to hold. UCit Help Desk trials have proven IQ to be a helpful and appreciated service.

The IQ system is available to departments that use the Automatic Call Distribution (ACD) feature of the campus phone system. You can order IQ through the GETit system for no additional monthly cost and no set up fee.

UC Departments Using the ACD Feature Include:
Admissions Athletics Ticket Office Benefits Facilities Management Help Desk Institute of Policy Research Media Services Parking Psychiatry Help Line Registrar Registrar Student Records Scholarship and New Student Center Student Accounts Student Financial Aid Student Registration UCATS Club Reservation Line UCit GETit Customer Service UCit ECSS UCit Help Desk Work Control West Campus

Please call Barb Renner at 6-9898 if you have any questions about Intelligent Queuing.

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