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Test Your Player

Click here to see if you are ready to watch webcasts from UC Vision. A Windows Media Player should open and after a few seconds of buffering time you should see a short video with smooth motion and music. If you don't see the video or hear the music, read the technical information below.

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How to Locate, Purchase and Play Webcasts

The next five scheduled webcasts always appear on the main UCVision page. If you don't see the event you're interested in there:

  1. Click on the 'Calendar' link above to look at a month-by-month listing of scheduled events.
  2. Click on the name of the event you're interested in.
  3. Click on the "Watch this Webcast" link if it's a free event, or the "Order this Webcast" if it's a subscriber-only event.
  4. Subscriber-only live webcasts may be purchased up to one-hour after their scheduled starting times. Free live webcasts will be available 30 minutes before the scheduled event time.
  5. All archives are made available 12 hours after the scheduled event time.

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Creating Accounts

Accounts are necessary to purchase access to a subscriber-only event. Free events never require the creation of an account. Creating an account is free, however, and no credit card is required.

Once created, you may log into your account by clicking on the 'My Account' link in the menu bar above. If you attempt to purchase a subscriber-only event before logging in, you'll be prompted to log into your account.

Anyone can create an account, but purchasing a particular subscriber-only event may be subject to blackout rules. Read this important note to learn more about UCVision's blackout policy.

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Subscribing to Event Packages

UCVision features several subscriber-only webcasts grouped together to form a single event package. The price of the event package will typically be lower than the cost of purchasing the events separately. If you subscribe to an event package, you're automatically subscribed to every event in that package (even if events are added to it after you subscribe!) The current list of event packages may be found by clicking the 'Event Packages' link above. Individual webcasts in an event package may be subject to the blackout rules outlined here and may affect your ability to subscribe to the package.

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How to Get More Help

The UCit Help Desk can be reached for TECHNICAL ASSISTANCE ONLY at 513-556-4357 (513-556-HELP) during regular business hours as well as during all subscriber-only events. The Help Desk does not have access to billing information.

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About Blacked Out Events

Some UC Vision subscriber-only events will be blacked out in the greater Cincinnati region.
A map of the blackout region is available here.
Users will not be allowed to subscribe to a blacked out event or view an event if their Internet Service Provider is located in the blackout region. There are two implications to this:

  1. If you purchase a subscriber-only webcast or an event package while traveling outside the blackout area then return to the greater Cincinnati area at the time of an event, you will not be able to view the blacked out webcast. No refunds will be given in this circumstance.
  2. If you live in the blackout area but know you will be traveling outside the area when an event takes place (and you know you'll have access to a broadband internet connection), you'll need to wait until you arrive at your destination before subscribing to the event. You will not be allowed to subscribe to a blacked out event while using an Internet Service Provider located in the blackout area.
  3. If an event package contains any webcast subject to blackout, users in the blackout area will not be allowed to purchase the event package.

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General Windows Media Player Information

  1. We strongly recommend Windows Media Player 10 for Microsoft Windows users and Windows Media Player 9 with Apple Mac OS X users.
  2. The Windows Media Player is not the same thing as the Real Player or the QuickTime Player. You can get the latest version of the Windows Media player at:
  3. Windows Media Player 9 is the minimum requirement on the Windows platform. Macintosh users must use Windows Media Player for Macintosh Version 9. Earlier versions (including beta versions of the Version 7 Player, the 7.0, and the 7.1 players) are not recommended or supported.
  4. Windows Media Players 6.1, 6.4, and 7.x are not recommended or supported. Please upgrade.
  5. There is a more recent version of the Windows Media 9 player than the one that ships with Windows XP. Please install it if you are having problems watching our streams. Upgrading to Service Pack 2 (SP2) installs the latest version of the Windows Media 9 player.

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UC Vision Technical Requirements

  1. Supported Operating Systems:
    • Windows XP (SP1 & SP2)
    • Windows 2000
    • Windows ME
    • Windows 98 SE
    • Macintosh OSX 10.1 or greater
  2. Supported Media Players:
  3. Supported Browsers:
    • Internet Explorer 6 or greater (Windows)
    • Safari 1.2 or greater (Macintosh)
    • Netscape Navigator 7.1 or greater (Windows and Macintosh)
    • Mozilla 1.7 or greater (Windows and Macintosh)
    • Firefox 9.2 or greater (Windows and Macintosh)
    • Browsers should be set to accept cookies from the UCVision web site
  4. Supported Internet Connections
    • Most broadband connections capable of a SUSTAINED 400 kilobit/second download.
    • This service is primarily intended for those with broadband Internet connections.
      ( Unless specifically noted, events will be webcast only at broadband speeds.)
    • NOTE:
      • Please remember that we cannot guarantee your webcast experience because once the stream leaves our network it travels wherever the Internet will take it. The very nature of the Internet means we have no control over the route or the quality of the network connections taken over the route from our servers to you. This has nothing to do with the quality of our servers or network, it is just a limitation of streaming video over a public and largely unregulated network like the Internet.

Troubleshooting Tips

  1. Is your operating system up to date?
  2. Are you using the latest version of Windows Media Player?
    • Please be sure to use Windows Media Player 10 with the latest updates for Windows users and WMP 9 for Apple Mac OS X users.
  3. Are you experiencing one or more of these problems?
    • "The video is inverted and/or green"

      There is a known issue with Microsoft Windows Media Player that will cause this behaviour. There is a hotfix available from Microsoft's website here:

    • "I can hear the audio but I can't see the video."
    • Your Windows Media Player probably needs to download a small piece of software called a "video codec" off the Internet. You must have "administrator's privileges" in order to install this. Administrator's privileges mean you have permission to install software on the computer you are using. See your system administrator if you think this might be what is causing problems.
    • "The picture and the sound BOTH 'stutter' so badly I can't follow what's going on."
    • "The player claims to be 'connected', but nothing happens."
    • "The file buffers constantly"
    • Following these steps often solves these related problems:
      • Close the open Windows Media Player and reopen WMP.
        (make sure that only one player is open)
      • In the "Tools" menu choose "Options."
      • Select the "Network" tab.
      • Unselect the checkbox next to the letters "UDP."
        the checkbox next to the word "Multicast".
      • Click on the "Performance" tab.
      • Select "Choose Connection Speed."
      • Select the type of Internet connection that most closely matches yours from the drop-down menu.
      • In the "Network Buffering" section of the same tab, select "Buffer" and make sure the box to the right has a value of "5" or greater.
      • Close the player and attempt to view the material again.

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4. Refunds:
If you purchased a webcast and were unable to connect to the stream or it was un-watchable, even after trying the troubleshooting steps above you may request are refund by clicking here:
- REQUEST A REFUND FOR A UCVision Purchase -
Please allow up to 3 business days for the credit to be processed
(All connections made to the streaming server are logged thoroughly)
(Requesting a refund after successfully watching the stream is illegal)

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