Help & Frequently Asked Questions

If you can't find an answer to your question in this these documents, contact the UCit HelpDesk at 513-556-4357. The HelpDesk will find the answer to your question and/or refer you to the appropriate person.

Basic Instruction:

1. Getting Started...
   1. New: CMS Intro Document 
   2. Existing: Get the facts; Get help; Get access
   3. Get Training
   4. CMS Outline Diagram
2. Setup & Configuration...
   1. Browser and OS Requirements
   2. Install CMS using Internet Explorer 7.0, also corrects Java Error
   3. spell checker not found 
3. How do I...
   1. convert my existing Web site to CMS?
   2. log in?
   3. write Alt-Text?
   4. Request New Users or Additional Programming?
   5. Upgrade my CMS Web site? (added 01/27/08)
4. CMS Error Messages...
   1. Local Cache Conflict
   2. Contribution type count limit reached
   3. The application's digital signature has an error

Advanced FAQ:

1. Deleted, Lost, Missing or Broken...
   1. What should I do if I accidentally delete...
   2. I am unable to create a ?new link?...
   3. A special character is not displaying...
   4. User Interface problems, my buttons are gone...
   5. "Editor Not Defined"...
   6. Problems with links...
   7. Large files not working...
   8. Apple, Mac, and Firefox support...
   9. “login page” is broken and I am getting a “404 Error
2. Access, Permissions, and Control...
   1. I need to deploy, now!
   2. I can't log in, I have no access
   3. I can't approve!
   4. CMS won’t allow images in this folder
   5. changing the CSS or stylesheets
   6. locked assets 
   7. When you create a new page in CMS, which field becomes the file name?
3. Extras...
   1. Request Additional Programming
   2. CMS Terminology
   3. Tips & Tricks
   4. Serena Collage Version 4.6 Release Notes