Google IT Support

A hands-on introduction to information technology

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Google IT Support is intended to introduce you to the field of computing and information technology to prepare you for entry-level jobs in IT support. The course covers the essentials of troubleshooting, customer service, networking, operating systems, system administration, and security. Upon successful completion, you will be eligible for an IT apprenticeship or full-time work opportunity through one of the many industry partners.

About the Course

This hands-on introduction to IT course uses the Google IT Support Professional Certificate, developed by Google and hosted by the Coursera online learning platform. There are thousands of open entry-level IT-related jobs in the Cincinnati region, and this program will provide you with the requisite knowledge and experience necessary to find work immediately in several types of IT-related roles. No experience is necessary for this program. 

Ways to enroll:

1) You can register now through open enrollment, OR, 2) if you are low income, partially, or totally unemployed, you may begin the registration process here: apply for no-cost tuition.

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  • Next session starts May 10, 2021
  • 15 weeks, 20 hrs/week
  • Online Instruction (Self-paced with Instructor Guidance)
  • Support from UC instructors and Teaching Assistants
  • Weekly virtual check-ins and office hours

Career Education

An additional benefit for participation in this certificate training course at the University of Cincinnati is access to our Career Education services through UC's NEXT Apprenticeship Program, available for students who are participating in the no-cost tuition program through UC's IMAP. 

UC Certificate Training courses are supported by the state of Ohio

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This course qualifies for the State of Ohio's Individual Microcredential Assistance Program (IMAP). IMAP was created to provide opportunities for Ohioans who are low income, partially unemployed, or totally unemployed to participate in a training program and receive a micro-credential.

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The TechCred application period opens April 1 and closes on April 30 at 3 pm.  You can learn more about the program at

Employers: Learn how you to upskill your employees with training at UC funded by Ohio TechCredEmployees: Ask your employer to apply, and start your online training at UC!

No matter what industry you work in, technology is having an impact on the future of business and the nature of your work. TechCred helps Ohioans learn new skills and helps employers build a stronger workforce with the skills needed in a tech-infused economy. Many of these trainings can be completed online! Read more.

About Your Instructor

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Kenny R. Pope

Assistant Professor - Educator, Acad Aff Exp Based Learning/Career Educ

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Kenny Pope is a first-year doctoral student in Educational Studies, Educational Policy and Higher Education track and is advised by Dr. Antar Tichavakunda. He currently works as a faculty member in the Division of Experiential Learning and Career Based Education (ELCE) here at UC. Kenny's research interest are focused on Diversity, Equity, and Inclusion in Information Technology. He has a B.A from Wittenberg University in Springfield, Ohio and a Master's in Education from the George Washington University in Washington, DC. Kenny is a Cincinnati native who enjoys traveling the world, playing golf, coaching baseball, cheering on the Bearcats and all sports related video game competitions, especially virtual reality.