Concur User Support

Travel Support for Concur booking only please contact AAA Technical Support: AAA Online Support Desk: 1-877-463-0543 (TRAVEL ONLY)


Concur Technical Support:

Phone Support: Available in English 24/7/365. US, Canada and Puerto Rico 1-866-793-4040. International numbers, chat, and case submission options are found from the Contact Support option.

Contact Support option is located in the Help menu on the upper right hand corner of the Concur Home page. You can also locate the Contact Support link in the black banner along the bottom of the Concur Home page.

Your first step in using Concur is to login to the product and complete two security questions. Simply click Contact Support as described above to access the end user support portal. You will be immediately brought to the User Information Confirmation screen, where you will need to enter a work phone number and select and answer two security questions. Once saved, you may then contact Concur User Support via phone, chat or by submitting a case.

Please note: Upon subsequent visits to the support portal, the User Information Confirmation screen can be accessed by clicking the “My Profile” link in the upper right hand corner of the page.