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It's important that any student wishing to take advantage of Veterans Educational Benefits contact the Veterans Program and Services (VPS) Office. The Bursar's Office has no authority when it comes to certifying or explaining VA benefits to students. Only VPS Office staff can speak with any authority on this topic. This web page exists solely for the purpose of explaining Bursar process, procedure and policies relating to Chapter 33 Post-9/11 GI Bill Benefits.
- The Bursar's Office only deals with Chapter 33 benefits because the VA pays the school directly for certified tuition and fees. Other VA Educational benefit chapters pay the student directly.
- When UC VPS notifies Student Accounts of a certified Chapter 33 recipient within 24 hours Student Accounts staff will post a budget/benefits estimate (credit) to the student's account for the amount certified by UC VPS. This transaction will be described on the bill as "VA C33 Certified Amount". This is a temporary informational credit memo posting in anticipation of payment from the U.S. Department of Veterans Affair (USVA). The budget will remain for a maximum of 8 weeks at which time it will be removed unless UC VPS can attest to extenuating circumstances warranting extension of this budget posting.
- Once the certified amount is posted any remaining balance is the responsibility of the student. Students who fail to pay this outstanding balance will be subject to late fees and service blocks.
- Once Student Accounts receives payment from USVA the certified amount is removed/reversed and the amount of the payment is posted. In some cases the payment amount will not be the same as the budget. If this results in a balance due, students will have 7 days to pay the outstanding balance. Credit balances will be refunded within 3 days in accordance with the published credit balance refund schedule.
- At every step of the way students are notifed via e-mail to their official UC e-mail account. E-mails are sent when: certified amounts are posted or removed, payments are posted or removed, and classes are changed after certification. When students receive an e-mail they should immediately review their student bill and act accordingly. Changes in classes after certification need to be reported to UC VPS promptly or students risk losing all or some of their VA educational benefits.
Students with questions regarding their VA educational benefits or how their benefit amount was calculated, and subsequently posted, should direct their inquiry to:
UC Veterans Programs and Services Office
Voice: (513) 556-6811
Fax: (513) 556-0959
In-Person: 230 University Pavilion (2nd Floor)
(Monday - Friday from 8:30am - 4:30pm)
Things students should know:
- When the USVA determines that an over payment was made they will issue a debt letter to the school or the student. If Student Accounts receives a debt letter it will promptly return the amounts demanded in the debt letter to USVA. Usually this will result in a balance due to the student which must be paid within 7 days or the student will be subject to late fees and/or service blocks.
- Late fees will only be waived if it is determined that administrative error or processing caused the delay in certification or posting of budgets/payments. Late fees are not waived due to students failure to comply with deadlines, failure to follow instructions, or act on e-mail notifications.