Title: Technology
Course: Template 3 > Section: Course Overview

Required Technologies for this Course

Highly Recommended Hardware (PC)

- 1.0GHz Pentium IV Processor computer
- 256 MB RAM
- 4 GB free hard drive space
- 24X CD-ROM drive
- Broadband Access (Cable Modem/DSL)

Minimum Hardware (PC)

- 400 MHz Pentium III Processor computer
- 128 MB RAM
- 2 GB free hard drive space
- 10X CD-ROM drive
- 56 Kbs modem

Minimum Software

- Windows 2007 or greater (PC)
- MS Office 2007 or greater
- Internet Access
- E-mail Address
- Mozilla Firefox 3.0.6
- McAfee Virus Protection (download here)

Utilities

- WinZip for PC and Ziplit (a shareware product) for Mac
- Adobe Acrobat Reader Free download
- Virus Protection Software: McAfee/Norton

Recommended PlugIns

- Java Plugin: JDK 1.4.x for PC/Mac
- Quicktime 6.x PC/Mac: Quick Time 4 lets you add more than 200 digital media capabilities and components to your Mac or PC.  Free download.
- Windows Media Player 9.x for PC/Mac : Windows Media Player supports Windows Media (WMA,ASF), MP3, WAV, MIDI, AVI, and other formats. Free download
- Flash Player for PC/Mac: Macromedia's Flash Player lets you experience automation and entertainment in your Web browser. Free download
- Shockwave Player for PC/Mac:  Macromedia's Shockwave Player lets you experience automation and entertainment in your Web browser. The new Shockwave 7 provides auto-updating of the player. Free download

Mac System Requirements

- 400 MHz iMac (minimum), 1GHz preferred
- 128 MB RAM (minimum), 256 MB preferred
- 2GB free disk space (minimum)
- 24X CD-ROM drive
- Broadband Access (Cable Modem/DSL)

Required Computer Competencies

To successfully complete this course, you must be able to do the following:

- Create MS Word documents
- Name document files using required formats or at least so you know that the document is without opening it
- Set format (line spacing, tabs, margins, etc.) correctly and save to computer.
- Use review tools to view/add comments, track changes, check spelling/grammar, and count words.
- Create Power Point presentation, name files, and edit.

For more help, please see these Microsoft Office Tutorials

Tech Help

The IT@UC Service Desk (formerly the UCIT Help Desk) provides support for data and phone communications, as well as all computing concerns for UC students, faculty and staff. This support includes email, Canopy tools (Box at UC, Echo360, Kaltura, WebEx), wireless access, VPN, UC Flex, file servers and the mainframe.

- Questions? - Please search our 24/7 Knowledge Base for troubleshooting and support documentation
- Problems? - Click here to submit a support ticket

IT@UC Hours of Operation:
Monday through Friday...... 7 a.m. to 11 p.m.
Saturday and Sunday........ 8 a.m. to 11 p.m.
Holidays........................... 8 a.m. to 11 p.m.

The Service Desk closes at 6 p.m. on December 24 and 31 and is closed all day July 4, December 25 and Thanksgiving Day.

24/7 Canopy Chat & Phone Support

Phone and chat support are available 24/7 during the semester for Canopy tools such as Box at UC, Echo360, Kaltura, and WebEx.
- (513) 556-4357 (HELP)
- 1-866-397-3382 (Toll-Free)

Canvas Support

24/7 Canvas Support:  1-855-745-4414

IT@UC Canvas Support:  Service Desk (IT@UC Help Desk)

Canvas Guides:  Search the Canvas Guides

Ask the Community:  Get help from a Canvas Expert

UC Knowledge Base

Office 365

Click the heading above to access your Office 365 Account.

Internet Resources

- Many documents are in .PDF format. Download the Adobe Reader for free.
- Make sure that Java is up to date. Download Java for free.
- Make sure that Adobe Flash is up to date. Download Flash for free.
- Did you know that you could get Microsoft products at substantially reduced pricing? Check it out at IT@UC.
- If you're using a Windows machine, you might need QuickTime to view some content. Download the QuickTime viewer for free.

Self Help Resources and Privacy Statements

- Knowledge Base Articles for Kaltura
- Kaltura Privacy Policy
- Knowledge Base Articles for WebEx
- WebEx Privacy Policy
- Canvas Privacy Statement