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Emily Baute

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MyDesk virtual desktop maintenance set for March 16

March 15, 2023

MyDesk virtual desktop (vDesktop) service, including remote access to many of the software options available in on-campus computer labs, will be unavailable from 8 p.m. to 11 p.m., Thursday, Mar. 16, during a planned maintenance window. The update will improve virtual desktop performance, reliability, and security.


Security enhancements coming to student email over spring break

March 2, 2023

Digital Technology Solutions (DTS), the university’s central technology services and solutions provider, will add an external email banner and two security tools—Microsoft Safe Attachments and Safe Links—to all student email accounts over UC’s Spring Break.


Campus Services IT joins Digital Technology Solutions

February 6, 2023

Campus Services IT is now part of Digital Technology Solutions (DTS), the university’s central technology services and solutions organization. The Campus Services IT team officially joined DTS Wednesday, Feb. 1. The team will continue to provide IT support and top-notch customer service to Campus Services.


UC announces 'One IT' collaboration to improve efficiency

February 2, 2023

College and unit-level IT managers from across the university joined Digital Technology Solutions leadership to re-imagine IT collaboration at the Digital Futures building. The new “One IT” collaboration group is key to delivering more efficient and effective IT services to the university.


ServiceNow upgrade set for 11:30 p.m., Saturday, Jan. 7

January 3, 2023

The IT Service Portal (uc.edu/ithelp) and Knowledge Base (kb.uc.edu) will be intermittently unavailable from 11:30 p.m., Saturday, Jan. 7, until 2:30 a.m., Sunday, Jan. 8, during a planned ServiceNow upgrade. You will have access to 24/7 support for eLearning tool issues.


UC internet maintenance planned overnight January 5-6

December 19, 2022

OARnet, the University of Cincinnati's internet service provider, will undergo maintenance from OARnet maintenance planned from from 10 p.m., Thursday, Jan. 5, to 1 a.m., Friday, Jan. 6. You may experience brief, intermittent interruptions to internet connectivity and commonly used services during this necessary maintenance window.


Limited IT support offered during winter season days

December 12, 2022

The IT@UC Service Desk will be closed during winter season days. Visit the IT@UC Knowledge Base (KB) for general support and self-help resources. Or, access 24/7 Canvas Support for Canvas and tools within Canvas​​​​​​​.


Some UC IT services will be down Dec. 16-17

November 28, 2022

Select IT services and systems will be unavailable from 10:30 p.m., Friday, Dec. 16, to 11 p.m., Saturday, Dec. 17, during a planned power outage in the university’s primary data center. Many commonly used cloud-hosted services will remain available.