Student Success


If you are experiencing an eAccessibility barrier using assistive technology on the University of Cincinnati website or online service, you may report a barrier via web form, phone number, or email.


Intake, coaching, student support meetings, accommodated testing, adaptive technology services, and communication services (ASL, captioning, etc.) will all occur online. Students will continue to use pre-existing registration software to make appointments for these services.

Testing Services

Testing Services coordinates the administration of classroom tests for students with disabilities at University of Cincinnati. Students must be registered with UC's Accessibility Resources to receive testing accommodations and to take tests in our center.

The office of Testing Services will not be proctoring national exams (GRE, GMAT, TEAS/CT, Praxis, non-UC exams, etc.) until further notice. However, Online Test Preparation courses are live and registration is available for current and former UC students. Go to Test Preparation Courses to select one of the many online offerings. 

Textbooks and course materials

As undergraduate students register for classes, the majority of course listing (though not all) already list the required texts and course materials. Rather than shop for books in person, the Bookstore allows for an online shopping and purchase experience. No in-person shopping will be available at this time.

Students will then have several options to either pick up or have their textbook purchases delivered. These include:

  • In-person pick up at the Bookstore (in a socially distant line).
  • Drive through pick up.
  • Package mail delivery (free of charge in most cases).  Delivery can be arranged to a home residence or a residence hall room.

Personal Computers

Computers are available to students who don't have a personal technology device. Requests can be submitted through the Next Apprenticeship Grant.

 Technology and Access Guide, created by IT@UC, provides information about computer hardware (Mac and PC), tips on accessing software, free and reduced internet access, eTextbooks and more.

In addition, you can download software like Microsoft Office 365, Microsoft Office Suite and McAfee (security) for free.

Advising and Registration

UC advisors continue to meet with and support students through a combination of online video web conferencing, phone appointments, and email. Advisors and colleges have been in touch with all of their students to let them know how to most easily access advising. In addition, students can utilize their advising tools (degree audits and/or graduation plan) in Catalyst to monitor their academic progress.

Most advising centers use Starfish for scheduling appointments with current UC students. If your advisor or advising center is not in Starfish, please reach out to them for information on how to set up an appointment.

If you have reached out to your academic advisor or your advising center and have not received a response within two business days, please contact for further assistance.

For any “I” grades issued in the Spring Semester 2020, students will have an additional semester, on top of the standard maximum of 350 days set by the instructor, to earn a final grade. This means that “I” grades will be converted to “I/F” grades at the end of Summer Semester 2021 instead of the end of Spring Semester 2021. An “I/F” grade calculates into the student’s grade point average like an “F” grade.

Academic Support Services

Bearcat Promise Career Studio

Career coaches provide individual appointments throughout the year. Appointments will be conducted virtually by phone or video chat and/or by email. Schedule an appointment.

You might also find what you need among our online career resources. Check them out before you schedule an appointment.

Learning Commons

Tutoring and learning more about college success skills are available through the Learning Commons. Please visit the Learning Commons website to learn more about Peer Tutoring, Academic Coaching, Success Skills Workshops, the Math and Science Support Center (MASS Center), the Academic Writing Center (AWC), as well as Supplemental Instruction (SI).

Students can schedule appointments for Peer Tutoring, Academic Coaching, the AWC, and Success Skills Workshops through TutorTrac. Many of these services have both in-person and online options for students. Students can also go to drop-in group tutoring through the MASS Center and can view what courses are supported on the MASS Center Study Tables website. SI is offered for many classes. To see which classes offer this support please visit the Supplemental Instruction page of the Learning Commons website.

You can contact the Learning Commons in one of two ways:

Learning Commons staff are committed to doing their best to continue to serve students. Please do not hesitate to reach out if you have questions.

Academic Coaching will be happening through an online platform called GoBoard. Students will schedule appointments through TutorTrac as they do now. Once their appointment is scheduled they will be sent a link in order to access their appointment with their Academic Coach. Once checked-in, they will be connected with their Academic Coach for their appointment.

Synchronous tutoring will be happening through an online platform called GoBoard. Students will schedule appointments through TutorTrac as they do now. Asynchronous tutoring will also be offered as it is currently. Drop-in tutoring will be suspended.

Learning Assistants will continue to support faculty doing appropriate tasks as determined by those faculty for their courses that are moving remotely.  LAs will also provide help answering student questions through course-specific Blackboard or Canvas platforms with faculty guidance.

Learning Communities will continue class requirements through asynchronous online learning methods. Students will receive more information from their Peer Leader via Blackboard.

MASS Center tutoring will take place using Teams, though with limited availability and subjects. Instructions for meeting with a tutor will be provided on the Learning Commons website.

Peer Tutoring will still take place, though with limited availability and subjects. Students will still schedule their appointments through TutorTrac and will receive a confirmation email with a WebEx link to access services. Once checked-in, they will be connected with their tutor for their appointment using GoBoard.

Supplemental Instruction Leaders will continue to provide weekly content review sessions for their courses through WebEx. Sessions will be scheduled at their usual times.  SI leaders will continue to create and post the materials for their sessions on course-specific Blackboard or Canvas platforms.  SI leaders will also provide help answering student questions through course-specific Blackboard or Canvas platforms with faculty guidance.

Success Skills Workshops will continue remotely through WebEx. Students will be able to register workshops through TutorTrac the same as they would for in-person and follow the same schedule found on the Learning Commons website.

Supplemental Review Sessions/MATH 1096 classes will meet remotely and provide content to enrolled students. Students will receive more information from the course instructor.


Uptown campus libraries (excluding Law)

UC Libraries will follow a tiered approach for access to library services and physical spaces. Library updates are posted regularly. Off-campus access instructions are posted on the UC Libraries’ Off Campus Access page.

Access to physical collections is available through Click-and-Collect while library locations remain closed to the public. Pick-up may occur in spaces immediately outside of the library (e.g., the exterior elevator lobby of Langsam). Materials from all locations are now available for weekly pick-up and service use and expansion is being reviewed on a weekly basis.

There is no delivery of materials between locations, no expansion to loans requested through OhioLINK or interlibrary loan (ILL), and no returns accepted from the public, except the Langsam book drop, as is already the case. 

College of Law Robert S. Marx Law Library physical space

The Law Library will be physically open to Law faculty, staff and students, though 24-hour access for students is suspended. Public access is available by appointment. The Law Library hours will be curtailed to ensure adequate supervision of physical distancing requirements and to allow for adequate cleaning and disinfecting of high-touch areas.  

Physical distancing markings will be set up at study tables, the circulation desk, copiers and other places where students may gather. Study carrels, tables and other study spaces will be moved to ensure social distancing between each area.

Circulation and access services

Student workers will be employed to staff the circulation desk and will follow all campus safety protocols.

Physical materials will be available upon request. Law faculty and students can request items via phone, e-mail or in-person at the circulation desk. An employee will retrieve the item, check-out the item and leave the item for the individual in a designated location. Faculty may retrieve items in their mailboxes on the 4th floor, and students may retrieve items at the former reference desk across from circulation.

Non-Law students/faculty can request items for check-out by e-mail or phone, and we will check-out to the patron. Employees will meet the individual to hand off materials and retrieve items.

Likewise, patrons must return items to a designated location for disinfection using a method not harmful to physical books or placement in quarantine for a designated amount of time. Necessary supplies will be available to staff to conduct this disinfecting or quarantining.

The library will provide faculty and students with e-access to materials whenever possible. However, all traditional interlibrary loan (ILL) services will be suspended except for OhioLink. The library will coordinate commitments to OhioLink with Langsam Library.

Research, teaching, and reference services

The Law Library will provide a broad array of research support and continue teaching 1Ls and upper-level students in the following ways:

  • Effective use of online teaching tools such as WebEx, Teams, Kaltura, Voice Over Power Points, TWEN, CANVAS, etc.
  • Access to online resources to enhance the student learning experience, such as online study aids.
  • Access to online information through reliable online databases.
  • Reference support through remote means, e-mail, chat, etc.
  • Synchronous and asynchronous research trainings through videos, live sessions, LibGuides, etc.
  • Archiving and dissemination of faculty scholarship.

The Law Library will also continue to create and disseminate tools to build faculty and student skills using legal technology tools in much the same manner as the tools used to support research.

UC Blue Ash Library

The UC Blue Ash Library will follow a tiered approach for access to library services and physical spaces in alignment with the Uptown Campus Libraries and the UC Blue Ash College return to campus plans. Updates and information regarding the status of services, resources and support, along with information on how to access resources remotely, can be found on the UCBA Library website and the shared web pages used by all UC library locations. 

Access to the collection (excluding Course Reserves and Reference materials) is part of the Click & Collect service. Click & Collect pick-ups are available just outside of the UCBA Library in the Muntz Hall entry/exit breezeway. Virtual research and instruction support continues to be available during this time as well as the contactless, appointment-only laptop and calculator check-out service provided to UCBA students.  

UC Clermont Library

The UC Clermont Library is offering Click-and-Collect services  for its local collection.  Appointments can be made by contacting

 Staff will post updates on the Clermont College Library website.


UC Clermont Library has limited opening of its physical facility on a reduced weekly schedule. The first floor of the library is available to patrons with reduced seating and computer availability to meet proper physical distancing recommendations. Shared supplies and collaboration rooms are unavailable. The second floor, including access to the collection and private study rooms, is closed.


Retrieval and pickup services for UC users is available for requested library materials in the Library Catalog. To request other materials such as laptops or calculators, contact the Clermont Library via email at Requested materials will be made available to patrons in a contactless manner.

Reference and instruction

Reference and instruction are available online in synchronous and asynchronous formats.