The University is open, and each unit should develop plans to conduct work remotely where it is feasible. Units may create a rotational minimal staffing schedule if units must be staffed for services that cannot be performed remotely.
Below are important technology tools to assist and support those who will be working remotely. If you experience technical difficulties please submit a ticket to the IT@UC service desk, which is open seven days a week. For general IT support: call (513) 556-HELP (4357) OR (866) 397-3382.
The use of unsupported technology tools, such as Zoom, presents additional and unnecessary financial, legal, privacy, and security risks to the university during this unprecedented public health emergency. Only use tools from university vendors, as you can then enjoy full IT support.
Meet and Chat Online
The use of unsupported technology tools, such as Zoom, presents additional and unnecessary financial, legal, privacy, and security risks to the university during this unprecedented public health emergency.
Technology experts from across the university continue to contribute links to information and helpful guidance about a variety of available tools including Teams (Microsoft) and WebEx (Cisco).
Microsoft OneDrive, part of the Microsoft Office 365 suite of software tools, is the university's personal cloud storage and file-sharing solution.
When you save your files in Microsoft OneDrive, you can always access the latest version of your files no matter where you're located as long as you're connected to the internet.
If you are OFF campus and need to set call forwarding on or off, you can submit a UCIT Helpdesk Ticket, and they will be able to make the change on your behalf. The ticket should include your UC phone extension and the destination phone number (cell phone or home land line).
- Request assistance with unified messaging service (requires UC login).
There are a few tools that you may find necessary to complete some of your work remotely.
DUO Two-Factor Authentication
Set up Duo Two-Factor Authentication on the phone you will have with you when you are working remotely. You can choose how you want to receive authentication requests from Duo (smart phone app, SMS text message, or phone call).
Duo will send you a request whenever your username and password are used to login to university systems such as:
- AEM (web content management system)
- AnyConnect* (VPN solution used to log into UC’s network from off campus)
- Catalyst (Student Information System)
- Microsoft Office 365 (UC email, Excel, PowerPoint, Word, Teams, OneDrive, SharePoint, etc.)
- UCFlex (ERP system for university payroll, employee banking, and insurance data)
*Only those employees with Privileged Access are required to use Duo to log into AnyConnect.
Virtual Private Network (VPN)
AnyConnect, UC’s Virtual Private Network (VPN), creates a “tunnel” between your computer and the campus network that identifies you as a member of the University of Cincinnati community when you are not connected directly to the campus network, allowing you access to restricted networked resources.
VPN tends to tax your home network of available bandwidth. We recommend only using VPN when you have to.
The following systems require VPN for remote use.
- cPanel webhosting service
- Office of Research HPC Cluster
- Remote desktops
- Shared personal and departmental network drives
You do not need to use VPN to access the following systems remotely.
- Microsoft Office 365
- MyDesk.uc.edu (virtual computer labs)