On Hold Time Estimates By Gender
| MUSIC TYPE | MEN | WOMEN | OVERALL |
| Alternate | 7.4 | 6.8 | 7.2 |
| Rock | 7.1 | 7.3 | 7.2 |
| Classical | 6.8 | 7.6 | 7.2 |
| Light jazz | 7.0 | 6.6 | 6.9 |
Note: Numbers are average time estimates in minutes and tenths of a minute. The actual "wait" on hold was 6 minutes in the simulation.
Positive Reactions To Hold Music By Type and Gender
| MUSIC TYPE | MEN | WOMEN | OVERALL |
| Alternate | .40 | .40 | .40 |
| Rock | .25 | .00 | .12 |
| Classical | 1.00 | .50 | .75 |
| Light jazz | .50 | .75 | .63 |
Note: Numbers are valences, or proportion, of positive reactions to music formats.