Get Technical Help and Support

Technology Trouble? IT Happens.

Use the information on this page to contact the IT@UC Service Desk for technology questions, whether you need support or have a simple question.

Headshot of Check Self Help Guides on the IT@UC Knowledge Base

Check Self Help Guides on the IT@UC Knowledge Base

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

Save yourself time–find the answers you need fast with the IT@UC Knowledge Base (KB).

Headshot of Contact the IT@UC Service Desk for general IT issues.

Contact the IT@UC Service Desk for general IT issues.

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.

Call: (513) 556-HELP (4357) OR (866) 397-3382 Select option 2 in the menu. Or, submit a ticket using the following "Submit a Ticket" button.

Get Technical Help and Support

  • Monday - Friday 7:00am - 11:00pm
  • Saturday, Sunday and University Holidays 8:00am – 11:00pm 
  • New Year’s Eve and Christmas Eve 8:00am – 6:00pm 
  • Closed July 4th, Thanksgiving Day, December 25th, Winter Season Days, and during inclement weather closings

Escalated support

NOTE: Escalated Support is available outside of business hours for emergencies only.

  • Monday – Friday 8:00am – 5:00pm; excludes closings and Holidays

Escalated support is defined as:

  • Critical system outages (entire system is out of service for all users)
  • Partial outages or degradation of any critical systems, where more than 5 users are affected
  • Any service outage that affects campus safety/security
  • Security breaches

Critical systems include (but are not necessarily limited to):

  • Data Center facilities 
  • Campus wired/wireless networks
  • Phone system
  • Email
  • Blackboard (LMS)
  • Catalyst
  • UCFlex
  • UC Websites, including individual College websites
  • Identity/authentication services
  • Password Self-Service
  • Server and storage infrastructure

  

The IT@UC Service Desk will be closed during from Sunday, Dec. 22, 2019, through Wednesday, Jan. 1, 2020, during the university’s Winter Season Days closure.

24/7 Canopy Support for eLearning tools will be available throughout Winter Season Days via web chat and telephone.

  • Start a chat
  • Call: (513) 556-HELP (4357) OR (866) 397-3382; select option 3 in the menu
Headshot of Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Our Canopy Support team provides around the clock assistance with Blackboard and other eLearning tools such as Kaltura, WebEx, Echo360, and more.

Call: (513) 556-HELP (4357) OR (866) 397-3382 Select option 3 in the menu. Or, start a chat using the "Start a Canopy Chat" button.

All services available 24 hours a day, 7 days a week, 365 days a year.

More Support Resources

UC faculty, students and staff can visit ResNet to receive free support for personal devices such as hardware estimates and software installation. Learn more about ResNet.

Use this guide to getting your technology set up both before you arrive on campus and after you get settled in. View the UC Student IT Quickstart Guide.

A robust array of IT services is available to UC faculty and staff. Follow this guide to get started using your technology on campus. View the UC Faculty/Staff IT Quickstart Guide.

Whether you need help setting up your webpages, connecting to networks, or learning more about data storage, you'll find fast friendly service from IT@UC. View the UC Researcher IT Quickstart Guide.

The IT@UC Documentation Center is a convenient hub for locating and accessing a variety of documentation for policies, standards and guidelines.