Get Technical Help and Support
Technology Trouble? IT Happens.
Use the information on this page to contact the IT@UC Service Desk for technology questions, whether you need support or have a simple question.
Check Self Help Guides on the IT@UC Knowledge Base
The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.
Save yourself time–find the answers you need fast with the IT@UC Knowledge Base (KB).
Contact the IT@UC Service Desk for general IT issues.
The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.
Call: (513) 556-HELP (4357) OR (866) 397-3382 Select option 2 in the menu. Or, submit a ticket using the following "Submit a Ticket" button.
IT@UC Service Desk business hours
- Monday - Friday 7:00am - 11:00pm
- Saturday, Sunday and University Holidays 8:00am – 11:00pm
- New Year’s Eve and Christmas Eve 8:00am – 6:00pm
- Closed July 4th, Thanksgiving Day, December 25th, Winter Season Days, and during inclement weather closings
NOTE: Escalated Support is available outside of business hours for emergencies only.
- Monday – Friday 8:00am – 5:00pm; excludes closings and Holidays
Escalated support is defined as:
- Critical system outages (entire system is out of service for all users)
- Partial outages or degradation of any critical systems, where more than 5 users are affected
- Any service outage that affects campus safety/security
- Security breaches
Critical systems include (but are not necessarily limited to):
- Data Center facilities
- Campus wired/wireless networks
- Phone system
- Blackboard (LMS)
- UC Websites, including individual College websites
- Identity/authentication services
- Password Self-Service
- Server and storage infrastructure
Contact 24/7 Canopy Support for Canopy/eLearning tool issues.
Our Canopy Support team provides around the clock assistance with Blackboard and other eLearning tools such as Kaltura, WebEx, Echo360, and more.
Call: (513) 556-HELP (4357) OR (866) 397-3382 Select option 3 in the menu. Or, start a chat using the "Start a Canopy Chat" button.
All services available 24 hours a day, 7 days a week, 365 days a year.