Get Technical Help and Support

Technology Trouble? IT Happens.

Use the information on this page to contact the IT@UC Service Desk for technology questions, whether you need support or have a simple question.

Headshot of Check Self Help Guides on the IT@UC Knowledge Base

Check Self Help Guides on the IT@UC Knowledge Base

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

Save yourself time–find the answers you need fast with the IT@UC Knowledge Base (KB).

Headshot of Get real-time status of select IT services

Get real-time status of select IT services

The IT Services Status module provides real-time updates on 15 essential IT services.

You can sign up to receive automated service status notifications via email.

Headshot of Contact the IT@UC Service Desk for general IT issues.

Contact the IT@UC Service Desk for general IT issues.

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.

Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Headshot of Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Our Canopy Support team provides around the clock assistance with Canvas and tools within Canvas.

Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.

All services available 24 hours a day, 7 days a week, 365 days a year.

Get Technical Help and Support

  • Monday - Friday 7:00am - 11:00pm
  • Saturday, Sunday and University Holidays 8:00am – 11:00pm 
  • Closed July 4th, Thanksgiving Day, Christmas Holidays, Winter Season Days, New Year's Day and during inclement weather closings

Escalated support

NOTE: Escalated Support is available outside of business hours for emergencies only.

  • Monday – Friday 8:00am – 5:00pm; excludes closings and Holidays

Escalated support is defined as:

  • Critical system outages (entire system is out of service for all users)
  • Partial outages or degradation of any critical systems, where more than 5 users are affected
  • Any service outage that affects campus safety/security
  • Security breaches

Critical systems include (but are not necessarily limited to):

  • Data Center facilities 
  • Campus wired/wireless networks
  • Phone system
  • Email
  • Canvas
  • Catalyst
  • UCFlex
  • UC Websites, including individual College websites
  • Identity/authentication services
  • Password Self-Service
  • Server and storage infrastructure

  

More Support Resources

View opportunities available to students for purchasing discounted hardware and repairing devices.

View opportunities available to students for purchasing discounted software. And, ResNet offers remote software support online. Learn more about software discounts and remote software support.

Use this guide to getting your technology set up both before you arrive on campus and after you get settled in. View the UC Student IT Quickstart Guide.

The IT@UC Documentation Center is a convenient hub for locating and accessing a variety of documentation for policies, standards and guidelines.

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Content geared toward current UC faculty and staff is available on UC’s intranet, Bearcats Landing. 

Please go to our new Bearcats Landing site (UC login required).