About Digital Technology Solutions

Digital Technology Solutions (DTS) is the university’s central technology services and solutions organization. Two existing university units—Business Core Systems (BCS) and IT@UC—merged to form DTS. 

​​​​​​​We deliver and support the central technology services that students, faculty, and staff depend on to teach, learn, and conduct university business. Working together, we will continue to build a strong foundation for the university’s digital transformation.

Mission

Lead with digital technology solutions to make possible the Next Lives Here strategic direction, and support our students, faculty, and staff in achieving their teaching, learning, research, and service objectives by:

Innovation

  • Working collaboratively as technology leaders to deliver innovative and effective services that exceed the evolving business goals of the university community 
  • Continually assessing and improving our service offerings to reflect advancement in technology

Inclusion

  • Building a core team of dedicated, service-oriented technology professionals who work collaboratively, in partnership with the university community 
  • Being committed to an open, productive, and inclusive culture within IT that builds upon diverse strengths of all team members and creates an environment of mutual respect

Impact

  • Providing accessible technology solutions and services with effective, responsive, and reliable IT infrastructure and support 
  • Developing future professionals by empowering students, faculty, and staff

Vision

As technology leaders, DTS transparently collaborates, engages, and empowers our community to deliver innovative, inclusive, and impactful services and solutions to advance knowledge and transform the world.

Values

  • Innovation 
  • Inclusion
  • Impact
  • Accountability
  • Integrity
  • Collaboration
  • Service
  • Respect
  • Growth

Departments

DTS departments work together to sustain technology resources and support students, faculty, staff, visitors, and other members the University of Cincinnati community.

Business Enterprise Systems & Technologies

Business Enterprise Systems & Technologies is laser focused on supporting and innovating the university’s core enterprise applications. We ensure system stability and availability, while managing maintenance and growth. In collaboration with our stakeholders and business partners, we are committed to utilizing leading practices to provide effective, innovative solutions, and creating efficiencies.

Core areas of focus include:

  • UCFlex (SAP Finance, Human Capital Management, SAP Budgeting & Planning)
  • Catalyst (Oracle PeopleSoft Campus Solutions)
  • AiM ReADY & GO – Core Facilities Management (Asset Works)
  • SAP SuccessFactors

Enterprise Infrastructure Technology Services

Infrastructure Technology Services (ITS) is the heartbeat of DTS. Behind-the-scenes networking, Data Center, and WebOps enable all of IT to work across our campus. ITS is responsible for keeping the critical IT operational services functioning, and with current state-of-the-art technology, is paramount in moving the university forward. Our key goal is to be prepared to meet the expectations for our students, faculty, and staff for access to all UC resources.

Core areas of focus include:

  • Enterprise Server, Hosting and Storage
  • Network Operations, VoIP, Dial-tone
  • Telecommunications Infrastructure
  • Data Center Infrastructure
  • Cabling and Telephony
  • Collaboration Services
  • Configuration Management

UC Office of Information Security

The Office of Information Security collaborates with and serves the UC community by enabling protection of information assets and supporting the academic and research objectives of the university. We lead, develop, and maintain an enterprise information security program designed to ensure the confidentiality, integrity, and availability through best practices and continuous partner engagement. 

Core areas of focus include:

  • Security Governance and Regulatory Compliance
  • Security Operations, Services, and Technology
  • Incident Response, Digital Forensics, and eDiscovery
  • Vulnerability Management and Red Team Operations
  • Identity and Directory management
  • Authentication and Access management
  • Technology Risk Management, Security Reviews, Policies & Standards
  • SOC 2.0

Strategic Business Services

Strategic Business Services takes pride in collaborating with each area of DTS to assist with business and strategic planning needs. We are a central support of the organization and work to connect DTS with our customers, internal departments, and vendors to keep our operations functioning efficiently. 

Core areas of focus include:

  • Financial Services (Billing, Procurement, Budget Management, Vendor Relations, Contract Review & Negotiations
  • Human Resources
  • Communications
  • Project Management
  • Administrative Support

Enterprise Data, Analytics, & Reporting

The Enterprise Data, Analytics, and Reporting team will focus on developing our Enterprise Data Vision and Strategy, working in collaboration with our business partners across the institution. They will help define the enterprise data architecture, and data governance, and also provide reporting and analytics services for our core Enterprise Systems.

Core areas of focus include:

  • Enterprise Data Vision & Strategy
  • Data Architecture
  • Data Governance Model
  • Reporting & Analytics Services

Integrated Development, Engineering & Application Solutions (IDEAS)

IDEAS is a cross functional team that spans development, operations, accessibility, quality assurance and security to manage and deliver a portfolio of strategic enterprise level accessible solutions for the university community leveraging agile best practices. IDEAS focuses on developing, integrating, and managing solutions and services to deliver on the promise of Digital Transformation.

Core areas of focus include:

  • Accessibility
  • Database Development
  • DevOps Engineering, Cloud Apps & Integration Services
  • Quality Assurance & Release Management
  • Scrum Management
  • Experience Assurance Engineering
  • Software / Application Development
  • UI/UX

Partner Engagement & Operations

Partner Engagement & Operations is the center of IT operational service excellence for DTS. Our responsibilities encompass assisting our partners across campus through ticket resolution, user application support across various platforms, end user device management, enterprise wide academic and learning technologies, and classroom revitalization. Partner Engagement & Operations emphases the user experience through partnerships in support of the university Community.

Core areas of focus include:

  • IT Service Desk
  • Application Support
  • Endpoint Support
  • Academic Technologies
  • Learning Technology Support
  • Audio & Video Media & Design
  • Classroom Technology

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