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Duo 2FA comes to MyDesk Thursday, June 4

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MyDesk will get an additional layer of security when IT@UC Technicians enable Duo Two-Factor Authentication (2FA) during a scheduled maintenance window on Thursday, June 4.

No interruptions to service are planned or expected as part of this necessary maintenance window.

Beginning June 4, you will receive an automated request from Duo to approve or deny system access whenever your username and password are used to login to MyDesk.Replace with your text

The new IT@UC Service Portal is here

Students, faculty, and staff will continue to go to to submit a ticket for IT help. 

The IT@UC ServiceNow portal will also include:

  • A simplified catalog of IT@UC services.
  • The IT@UC Knowledge Base, which offers 24/7 access to hundreds of how-to guides, FAQs, and more.

Please continue to order IT services (e.g. phones, network jacks, etc.) through GetIT
IT@UC plans to integrate GetIT into ServiceNow later this calendar year during Phase 3 of the ServiceNow Project. 

In IT Together

We continue to support the technology needs of students, faculty, and staff during this period of remote operations at the university.

IT@UC added WebEx Teaching and Learning Remotely FAQs to support you and your colleagues.

The use of unsupported technology tools, such as Zoom, presents additional and unnecessary financial, legal, privacy, and security risks to the university during this unprecedented public health emergency.

Technology experts from across the university continue to contribute links to information and helpful guidance about a variety of available tools including Teams (Microsoft) and WebEx (Cisco).

We have also compiled a resource page of technology and remote access resources for students. 

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