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The Office of Information Security recommends you follow the time-saving security tips below.
Choose “Send Me a Push” in the Duo Mobile App for the quickest, most user-friendly experience.
Use “Remember me” to log into Canvas with Duo once a month (instead of…Every. Single. Time.)
Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.
Keep your phone with you in case you need to log into Canvas and access course materials—including timed, in-class exams. If you forget your phone or have trouble logging into Canvas with Duo, please contact your instructor.
The legacy voicemail system and university operator will be unavailable from 12-4 a.m., this Thursday, Mar. 4, during a scheduled maintenance window.
IT@UC will update the servers that support the legacy (old) voicemail system and the university’s automated speech attendant (university operator) on a regular basis from 12-4 a.m. on the first Thursday of each month.
ATP for OneDrive, Teams, and SharePoint will detect and block malicious files so that no one can open, copy, move, or share them until the Office of Information Security takes further action.
The “Anyone with the link” setting generates a link that allows external collaborators (anyone who does not have a UC username and password) to access a file you want to share with them.
“Anyone with the link” setting will automatically set a 180-day expiration date for externally shared links. You can extend external access to the content by sending a new link to collaborators outside of the university.
External collaborators will not be able to share links to content they do not own. You can still share files with colleagues outside of the university; however, they will not be able to share those links with anyone else.
Beginning Monday, Mar. 1, the IT@UC Service Desk will send a new ServiceNow satisfaction survey to anyone who submits an incident or service request.
- You will receive the four-question survey only once every 60-days.
- We will use the survey responses to continuously improve our service.
Thank you for helping us support what's Next!
We have the IT services, resources, and information to help you teach, learn, research, and work.
Get real-time status of select IT services. Subscribe to receive automated status updates via email.
The IT Services Status module provides real-time updates on 15 essential IT services. IT@UC plans to add additional systems to the module as part of a year-long project to automate IT services status information through the IT@UC Service portal.
You can sign up to receive automated service status notifications via email.
Get Started
Are you a new student? We've a Quickstart Guide to make it easy:
Student IT Services
- Student GetIT – online ordering system for IT services (requires UC login)
- Hardware & Software discounts – student hardware and software discounts and software support
- Information Security – document center, policies, standards, guidelines, and procedures
- Productivity – Wifi, email, OneDrive, Canopy tools, printing
- View all services
Faculty and Staff IT Services
NOTICE: Content geared toward current UC faculty and staff is now available on UC’s intranet, Bearcats Landing.
If you were redirected to this homepage and are looking for the following information, please select the link from the list below or go to our new Bearcats Landing site (UC login required).
- About
- Billing + Rates & Bundled Rates
- Application & Website Development
- Project Management
- UCSIM
- Connectivity (Faculty & Staff)
- Echo360 Locations & Contacts
- eClassrooms
- Enterprise Academic Technology
- Exam Grading
- Faculty and Staff Hardware & Software
- Fac/Staff Quickstart Guide
- Governance
- IT Next – Network & Telephone Refresh Project
- IT Next – Phone Schedule
- Learning Technology
- Research Computing Services + UCScienceNet + High Performance Computing + FAQs
- Researcher Quickstart Guide