IT@UC
We know that technology doesn't always cooperate. And we also know that helping hands go a long way towards fixing the problem.
Whether you reach out to us through our IT@UC Service Desk, request IT services, or partner with us through our governance, we strive to provide the service you need for the technology you have.
...We look forward helping you with what's NEXT in IT!
Get Started
Are you a new student, faculty, or staff member? We've created some Quickstart Guides to make it easy:
News & Events
ServiceNow Portal goes live March 31
TeamDynamix users: Request Priviledged Access by March 2
ServiceNow will officially replace TeamDynamix as the system IT@UC uses to manage and track IT services at the university on Tuesday, March 31.
Students, faculty, and staff will continue to go to uc.edu/ithelp to submit a ticket for IT help. The site will have a new look when the ServiceNow portal page goes live Tuesday, March 31.
Read more about the process on Bearcats Landing.
UCFileSpace wikis & blogs service ends February 28
IT@UC worked individually with the few faculty members actively using UCFileSpace wikis and blogs to evaluate their content and identify an existing platform to suit their needs. Technicians will migrate these select wikis and blogs by Friday, Feb. 28.
All UCFileSpace wikis and blogs content will be archived as part of the project.
Please contact Mike.Mitchum@uc.edu for more information.
Read more about what changed and how to access your UCFileSpace conent.
IT@UC to extend single sign-on window
Bearcats Landing will soon allow faculty and staff to more easily navigate between online tools and resources.
IT@UC will implement technical enhancements over UC’s Spring Break (March 14-22) that will allow faculty and staff access to multiple university systems for up to two hours without authenticating multiple times.
No interruptions to service are planned or expected as part of the change.
IT@UC will provide additional details, including the exact date and time of the scheduled change window, over the coming weeks.
Please email infosec@ucmail.uc.edu for more information.
Student IT Services
- Student GetIT – online ordering system for IT services (requires UC login)
- Hardware & Software discounts – student hardware and device repair
- Information Security – document center, policies, standards, guidelines, and procedures
- Productivity – Wifi, email, OneDrive, Canopy tools, printing
- View all services
Faculty and Staff IT Services
- Fac/Staff Get IT – online ordering system for IT services (requires UC login)
- Connectivity – Wifi, email, phones, and chat
- Billing, Development, Project Services, and Research – Application development, billing, project management, and creative services
- Learning Technology – eLearning tools, Assessment and Evaluation Tools & Services, Instructional Design
- Hardware & Software – Servers and storage, hardware, software, and device repair
- Information Security – document center, policies, standards, guidelines, and procedures
- View all services
IT Contacts
- IT College Contacts – Get to know the IT Support located near you
- About IT@UC – Learn more about the division