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Latest News

IT@UC Service Desk closed on Juneteenth Holiday

The IT@UC Service Desk will be closed Monday, June 20, when the university is closed in observance of the Juneteenth holiday. The Service Desk will resume normal operations Tuesday, June 21, 2022.

Check Self Help Guides on the IT@UC Knowledge Base

Visit the IT@UC Knowledge Base (KB) for general support and self-help resources.

Go to the KB

24/7 Canopy Support for Canvas and tools within Canvas will be available while the university is closed June 20.

Call (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.
Start a chat support session in Canvas. Select the “Help” icon in the left-hand navigation menu to contact Canvas support.
Visit the IT@UC Knowledge Base (KB) for general support and self-help resources.

Please note: Follow the instructions below to report an IT service interruption or emergency.

Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus.

Select option X to leave a message. Then, press pound (#).
Press 1 to mark the message urgent. Then, press pound (#) again to report your IT emergency.Replace with your text

Log into UC DocuSign with Your UC Username and Password

Effective Monday, May 23, at 5:15 a.m., you will need to use your UC username and password when you sign into a university-wide DocuSign account on DocuSign.com.

No interruptions to DocuSign service are planned or expected as part of this change.

What to expect

Access to WebEx ends for most of the university Thursday, May 5, 2022.

Access to your UC WebEx account ends Thursday, May 5, 2022. You will no longer be able to use WebEx for your web conferencing needs unless:

You are a faculty member in the College of Medicine (COM). WebEx access ends for COM faculty Friday, June 3, 2022.
You or someone in your area received confirmation of an approved request to continue using WebEx.

You can access previously recorded WebEx sessions in Kaltura, UC's enterprise video repository.

View Kaltura how-to instructions in the IT@UC Knowledge Base.

Download Webex Recordings from Kaltura.

View more about web conferencing tools available to students.

Don't Fall for These Phishy Tricks

Phishing emails are one of the most common cybersecurity threats. With about 319 billion emails sent and received each day, users need to be on high alert for phishing attacks.

According to Proofpoint’s 2021 State of the Phish report, 75% of organizations around the world experienced a phishing attack in 2020. 74% of attacks targeting US businesses succeeded.

But knowing that phishing emails are out there and dangerous is not enough. It’s important to be able to recognize one.

View these tips from the University of Cincinnati's Office of Information Security.

View tips from UC's Office of Information Security.

Technology and Remote Access

Access to technology and a reliable internet connection are just two of the things you need when learning remotely. Here are our recommendations to help you make the most of remote learning.

View remote IT resources for students.

Update to the Latest Version of Microsoft To Do

Screenshot of the app MS app launcher with To Do circled in red

Microsoft will be moving Microsoft To Do’s backend to a more efficient service. For the best experience across all your devices, and to avoid any issues with cross-device syncing, you will need to update to the latest version.

Update mobile and desktop To Do apps to version 2.60 or higher before February 15, 2022. For additional assistance, please open a support ticket via uc.edu/ithelp.

Microsoft Visio now available within Office 365!

Screenshot of the app MS app launcher with Visio circled in red

We're pleased to announce that Microsoft Visio is now available within Office 365. This is the online version, which allows viewing, creating, and editing basic diagrams. Get started today by navigating to the Visio app from the Office 365 app launcher!

Get real-time status of IT services in the IT@UC Services Status module.

Get real-time status of select IT services. Subscribe to receive automated status updates via email.

The IT Services Status module provides real-time updates on 15 essential IT services. IT@UC plans to add additional systems to the module as part of a year-long project to automate IT services status information through the IT@UC Service portal.

You can sign up to receive automated service status notifications via email.

View more about the IT Services Status module.

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Get Started

Are you a new student? We've got a Quickstart Guide to make it easy:

Student Quickstart Guide

Student IT Services

Students working in a collaborative study room.

Student GetIT – online ordering system for IT services (requires UC login)
Hardware & Software discounts – student hardware and software discounts and software support
Information Security – document center, policies, standards, guidelines, and procedures
Productivity – Wifi, email, OneDrive, Canopy tools, printing
View all services

Faculty and Staff IT Services

Image of UC Bearcat mascot holding a "My Bearcats Landing" sign.

NOTICE: Content geared toward current UC faculty and staff is now available on UC’s intranet, Bearcats Landing.

If you were redirected to this homepage and are looking for the following information, please select the link from the list below or go to our new Bearcats Landing site (UC login required).