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2

Canvas maintenance set for July 15

June 26, 2026

Canvas, the university’s learning management system, will be unavailable for up to an hour during an overnight maintenance window that begins at 3 a.m., Wednesday, July 15.

3

Microsoft 365 improvements coming to UC this summer

June 26, 2026

Microsoft is introducing a few small updates to improve your email experience and how files are shared externally. These changes are automatic, expected to have minimal impact, and require no immediate action for most UC students, faculty, and staff.

4

ServiceNow upgrade set for June 18

June 11, 2026

The IT Service Portal (www.uc.edu/ithelp) and Knowledge Base (kb.uc.edu) may be intermittently unavailable from 7:00-11:00 p.m., Thursday, June 18, during a planned ServiceNow upgrade.

6

UC DTS delivers on Wi-Fi expansion — more developments to come

May 26, 2026

In the spring of 2023, the University of Cincinnati's Digital Technology Solutions began a multi-year project with goals of enhancing wireless connectivity across campus. The improvements focus on ensuring robust and reliable wireless service in key student areas. Buildings with the highest traffic, such as residence halls and academic buildings, received upgrades first. UC's goal remains to ensure comprehensive wireless coverage in all university spaces and maintain network adaptability, to meet evolving university needs.

8

UC hosts successful RAISE AI summit with high school outreach

April 21, 2026

The University of Cincinnati in March hosted its Responsible AI for Student Empowerment summit. The conference, created in collaboration by UC's 1819 Innovation Hub and UC Digital Technology Solutions, works to bring together students from local schools for a day of inspiration, robotics and cutting-edge AI exploration. Due to overwhelming interest from schools across the region, the university added a second conference date so other schools could participate.

9

UC leaders recognized for excellence in technology leadership

March 4, 2026

University of Cincinnati Vice President & Chief Digital Officer Bharath Prabhakaran was named a finalist in the nonprofit/public sector category for the National ORBIE Awards 2026, in rapid succession to last year’s nomination, where Prabhakaran was named the 2025 Ohio CIO Enterprise ORBIE winner.

12

Digital transformation continues to gain momentum at UC

February 9, 2026

UC Digital Technology Solutions (DTS) has released its January 2026 semiannual report, highlighting progress across the university’s digital transformation efforts and the many ways DTS is supporting innovation, operational excellence, and security across campus.

13

Download the Duo Mobile App to stay connected to UC systems

February 6, 2026

Students, faculty, and staff still using SMS text messaging or phone calls to authenticate with Duo need to switch to the Duo Mobile app as soon as possible to ensure uninterrupted access to UC systems. Learn more and find instructions under “How to switch from Text/Call to Duo Push” at uc.edu/2fa.

15

Limited IT support offered during winter season days

December 16, 2025

The IT Service Desk, powered by Digital Technology Solutions (DTS), will be closed from Wednesday, Dec. 24, through Thursday, Jan. 1, during the university’s Winter Season Days closure. The Service Desk will resume normal operations Friday, Jan. 2.