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In IT together

IT@UC continues to support the university’s remote technology needs.

hands meeting over computer

We are working around-the-clock to ensure you have the best possible remote teaching, learning, and working experience throughout the evolving Coronavirus (COVID-19) response. 

Keeping IT Together

We continue to support the technology needs of students, faculty, and staff during this period of remote operations at the university.

Research related to COVID-19 will receive priority access to the high-performance computing resources established by the Advanced Research Computing (ARC) initiative within the Office of Research.

IT@UC Research Computing Services compiled a list of similar opportunities for COVID-19 researchers to fast-track their access to HPC resources across the country.  

*HPC assets may be used for modeling and simulation coupled with machine and deep learning techniques to study a range of areas including:

  • Examining underlying protein structure.
  • Classifying the evolution of the virus.
  • Understanding mutation.
  • Uncovering important differences and similarities with the 2002-2003 SARS virus.
  • Searching for potential vaccine and antiviral compounds.
  • Simulating the spread of COVID-19 and the effectiveness of countermeasure options.

Remote access to the Office of Research HPC cluster requires a VPN connection.

Contact IT@UC Research Computing Services for more information.

*Per the Ohio Supercomputer Center (OSC) Community Notice for Extraordinary Support for COVID-19 Research, March 16, 2020. 

The White House Office of Science and Technology Policy’s COVID-19 HPC Consortium seeks to expedite applications for advanced computing research to combat the COVID-19 pandemic. Researchers interested in conducting this timely work are asked to submit research proposals to the COVID-19 Online Portal, which is managed by the NSF XSEDE’s XRAS team.

Research requests, especially those related to the COVID-19 effort, may apply for expedited startup allocations for Jetstream computing resources. Jetstream offers interactivity without batch processing.

Applications must include a three-to-four sentence research description and a vita.  

The Ohio Supercomputer Center (OSC) offers unique capabilities that the scientific community may leverage for the COVID-19 response and recovery. Faculty researchers from UC other Ohio higher education institutions are already engaged in these efforts.

Examples of the types of special support OSC can provide include:

  • Priority, unbilled access to OSC computational and storage resources for COVID-19 research.
  • Flexible billing terms and prices for clients anticipating negative economic impacts.
  • Remote, virtual computing lab resources for classroom instructors and educators.
  • Connections to domain experts in academia and industry.

  • View more about available OSC support during COVID-19 crisis

Contact IT@UC Research Computing Services for more information.

Globus helps researchers move and share data with collaborators.

Every institution engaged in COVID-19 research can access all Globus at no cost.

The NSF Cyberinfrastructure Center of Excellence PilotTrusted CI, and the Science Gateways Community Institute are helping the science community tackle research to address the coronavirus disease 2019 (COVID-19) outbreak. Expert cyberinfrastructure consulting areas include:

  • Data management and visualization
  • Workflow management
  • Use of cloud resources, high-performance clusters, or distributed resources
  • Science gateway technology
  • Cybersecurity
  • Compliance

Priority will be given to active projects related to COVID-19; however, proposal-writing assistance is available to support new projects related to the pandemic.

While in-person workshops are suspended, there are still many HPC training resources available remotely.  

Questions? Contact Amy.Latessa@uc.edu

The use of unsupported technology tools, such as Zoom, presents additional and unnecessary financial, legal, privacy, and security risks to the university during this unprecedented public health emergency.

Technology experts from across the university continue to contribute links to information and helpful guidance about a variety of available tools including Teams (Microsoft) and WebEx (Cisco).

  • Temporarily shifted our classroom support teams to the IT@UC Service Desk to reduce wait-times.
  • Partnered with CET&L to enhance the remote teaching and learning experience with tools such as Honorlock for proctored testing and Microsoft Teams for all spring semester classes.
  • Expanded remote access to computer lab software with MyDesk.uc.edu.

As always, IT@UC is here to help you.

The IT@UC Knowledge Base provides 24/7 access to hundreds of articles, custom UC how-to guides, FAQs and more.

The IT@UC Service Desk continues to offer help from 7 a.m.-11 p.m., Monday-Friday; and 8 a.m.-11 p.m., Saturday-Sunday. In addition, we offer around-the-clock assistance with Blackboard, Canvas, and other Canopy tools such as Kaltura, WebEx, Teams, Echo360, and more.

  • Contact the IT@UC Service Desk.
  • For general IT support: call (513) 556-HELP (4357) OR (866) 397-3382.
  • For support with Blackboard, Canvas, and other Canopy tools: call (513) 556-HELP (4357) OR (866) 397-3382 and select option 3 in the menu. Or, start a chat using the "Start a Canopy Chat" button.