ServiceNow upgrade set for June 18

During the ServiceNow upgrade, you may experience intermittent access to:

• The IT Service Portal (uc.edu/ithelp) to submit a ticket for IT help or request an IT service.

• How-to articles in the IT Knowledge Base (kb.uc.edu).

You will have access to 24/7 Canvas Support:

• Start a chat support session in Canvas: Click the “Help” icon in the left-hand navigation menu and select “Chat With Canvas Support.” 

• Or call 24/7 Canvas Support: Dial (513) 556-HELP (4357) from your personal phone or 6-HELP (4357) from a university phone on campus, then select option 3.

Technical information about the ServiceNow upgrade

Digital Technology Solutions (DTS) will upgrade ServiceNow from the current version (Vancouver Patch 10a) to the Australia release Patch 2. The upgrade is required to maintain security and support.

• View ServiceNow release notes.

• View a condensed summary of features.

If you experience any continuing issues following this maintenance window, please contact the IT Service Desk.

• Submit a ticket.

• Or call the IT Service Desk. 

• From your personal phone, call (513) 556-HELP (4357), then select option 2.

• From a university phone on campus, call 6-HELP (4357), then select option 2.

Featured image at top: The IT Service Portal and Knowledge Base will be updated on June 18. Users might experience a brief interruption in service. Photo/Andrew Higley/UC