Student Quickstart Guide

Welcome to the University of Cincinnati! IT@UC is here to help you.

Use the following as a guide to getting your technology set up both before you arrive on campus and after you get settled in.

Before you arrive:

Download the UC Mobile App for mobile access to campus maps, shuttle trackers, OneStop and more.

Download the NightRide App providing on-demand safe transportation for students, staff and faculty within one mile of UC' s main campus.

Get discounted student hardware and software.

View student hardware and software discounts
Log in to LinkedIn Learning (free access with UC username and password)

Set up your student email account and access your UC email anytime, anywhere.

Get help with setting up email using our Knowledge Base articles

Secure your computer.

Secure your password.

Get your Duo account
Learn more about how Duo helps protect your UC password from would-be hackers

Once you get here:

Use Password Self Service (PSS) to set up your UC password profile.

Stay informed with Emergency Text Messaging.

Although not recommended, you may opt-out of this service. NOTE: UC will not sell your information; user is responsible for any charges from their phone carrier.
Update emergency text messaging preferences in Catalyst.

Get free software support from ResNet.

Software for personal use (TouchNet Store)
Learn more about ResNet

Find computer labs and printing stations for all your study and printing needs.

Store, share, and edit files online with Microsoft OneDrive.

Microsoft OneDrive, part of the Microsoft Office 365 suite of software tools, is the university's official cloud storage and file-sharing solution.
Visit the IT@UC Knowledge Base to get started with OneDrive

Get Technology Help & Support

Check Self Help Guides on the IT@UC Knowledge Base.

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

Save yourself time–find the answers you need fast with the IT@UC Knowledge Base (KB).

SEARCH THE KB

Get real-time status of select IT services.

The IT Services Status module provides real-time updates on 15 essential IT services. You can sign up to receive automated service status notifications via email.

VIEW THE IT@UC SERVICES STATUS MODULE

Contact the IT@UC Service Desk for general IT issues.

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.

Submit a ticket.
Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Contact 24/7 Canopy Support for Canopy/eLearning tool issues.

Our Canopy Support team provides around the clock assistance with Canvas and tools within Canvas. All services available 24 hours a day, 7 days a week, 365 days a year.

Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.