Student Quickstart Guide

Student working at a computer in class.

Welcome to the University of Cincinnati! IT@UC is here to help you.

Use the following as a guide to getting your technology set up both before you arrive on campus and after you get settled in.

Before you arrive:

Once you get here:

This step is important to ensure that your account does not get locked due to a device repeatedly using an old password and will allow you to seamlessly to log into your UC account and the UC_Secure network after a recent password update.

Connect your computer to UC_Secure.

 

Connect your wireless device to UC_Secure.

You may be prompted to accept the “netauth.uc.edu” certificate on each wireless device you use to connect to UC_Secure on campus.

How to accept the “netauth.uc.edu” authentication certificate on your wireless device(s).

  • You may be presented with a screen displaying “netauth.uc.edu” after you log into UC_Secure wireless with your UC username and password.
  • Select “Trust” or “Accept.”
  • That’s IT! You may experience a brief delay while your device connects to UC_Secure wireless.

Follow the steps below if you cannot successfully connect to UC_Secure wireless or if you did not select “Trust” or “Accept” when prompted with the “netauth.uc.edu” certificate.

  • Select “UC_Secure” from the list of available networks on your device.
  • Select “Forget This Network.”
  • Go back to the list of available networks and log into “UC_Secure” with your UC username and password.
  • Select “Trust” or “Accept” when presented with the “netauth.uc.edu” certificate.

Get Technology Help & Support

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

Save yourself time–find the answers you need fast with the IT@UC Knowledge Base (KB).

SEARCH THE KB

The IT Services Status module provides real-time updates on 15 essential IT services. You can sign up to receive automated service status notifications via email.

VIEW THE IT@UC SERVICES STATUS MODULE

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst and more.

  • Submit a ticket.
  • Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Our Canopy Support team provides around the clock assistance with Canvas and tools within Canvas. All services available 24 hours a day, 7 days a week, 365 days a year.

  • Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.