IT NEXT

Choose “Send Me a Push” in the Duo Mobile App for the quickest, most user-friendly experience.

Use “Remember me” to log into Canvas with Duo once a month (instead of…Every. Single. Time.)

Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.

Keep your phone with you in case you need to log into Canvas and access course materials—including timed, in-class exams. If you forget your phone or have trouble logging into Canvas with Duo, please contact your instructor.

While traveling with your devices, please remember that physical security is just as important as online security. There are several steps that you can take to ensure your devices complete a safe return home with you.

• Do not leave devices unattended or in public spaces.
• Lock devices with a passcode or password.
• Enable device tracking on your devices.
• Update the software on your devices.

The use of passwords is critical to securing your devices and accounts. Cyber criminals can obtain them a variety of ways. To prevent this from happening, you can ensure that you not only have passwords, but that they are strong and secure.

• Passwords should have a minimum length of 8 characters.
  
• They should include at least one (1) lowercase letter, uppercase letter, number, and special character (*,&,%,$).
  
• Consider using passphrases to make them easier to remember, but be cautious on making them based on commonly known things about you. 

For more information regarding password security, please visit our website.

Amid the Coronavirus Pandemic, we have observed an increase in scams and thefts related to the virus.

Recently there have been scams demanding payment for COVID-19 vaccinations.

• Please know, you will NEVER be asked to pay for a vaccine.
• Medical organizations will never advertise these vaccines to you.
• If you come across a scam like this, please report it to the FTC.​​​​​​​

The Ohio Department of Jobs and Family Services has put out a notice of confirmed unemployment fraud.

• If you have been contacted by the ODJFS within the past several months concerning an unemployment assistance request that you did not place, you must report this ID theft here.

The move to online learning has been eventful. Unfortunately, this includes unwanted attendance in web meetings and classes. You can follow these steps to secure your web meetings.​​​​​​​

When Scheduling a Meeting Create a unique meeting ID.

• Do NOT host meetings using Personal Meeting ID's(PMI).
• Instead create and invite the parties you want to meet with to a separate meeting or group.
• If you can generate a meeting automatically with email invites, then do so.
• Use the Waiting Room Feature "In Zoom." If using Zoom, Settings > Meeting (advanced) tab > select Waiting room.

Require Authentication
In the meeting options, select "only authenticated users can join" when given the ability to do so.

• Keep Meeting ID's and Passwords Secure
• Send meeting invitations directly to attendees.
• Require a password to Join a meeting.

Manage Meetings

Hosts can mute participants, put participants on hold, prevent participants from screen sharing, and more.

Control Screen Sharing for Participants

​​​​​​​Make sure the host of the session is the only one to share their screen.

• Ensure when sharing screens, you select the right option and content you want to share.

Lock Your Meeting

You can lock meetings after a meeting has been joined after creating the original meeting.

• This can be done to ensure unwanted guests with invite links do not join.

Legacy voicemail will be unavailable from 12-4 a.m., on the first Thursday of each month.

• The system will not record any new voicemails, and you will not be able to retrieve any saved messages during the monthly update.
• All settings (e.g. greetings, PINs, phone trees) and access to saved messages will be restored after technicians complete the upgrade.
  

The university operator will be unavailable to answer calls placed to (513) 556-6000 from 12-4 a.m. while technicians update the automated speech attendant.  ​​​​​​​

Legacy voicemail system maintenance will primarily affect the 25% of desk phones and phone lines in buildings that have not cut over to the new telephone and voicemail system. The new voicemail system will not be affected by the monthly legacy voicemail system updates.

Not sure if you’re on the new phone and voicemail system? 

• Check the list of upgraded buildings on Bearcats Landing (UC login required)

ATP for Microsoft Office 365 is an important tool in the the university's information security toolbox. But, cyber criminals do their best to circumvent security protections and access your personal information.  

Stay vigilant! View our list of email security practices to safeguard your personal information. 

Need help?

• Submit a ticket. 
• Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2. 

You will no longer have access to sessions you recorded in the old Student WebEx instance after Saturday, Jan. 30, 2021.

You will no longer have access to sessions you recorded in the old Student WebEx instance after Saturday, Jan. 30, 2021.

1. Log into the old Student WebEx instance.
2. Review recordings you made.
3. Manually download any you want to keep.

Visit the IT@UC Knowledge Base for more information (including how-to instructions) about the Student WebEx transition.

Please contact the IT@UC Service Desk.

• Submit a ticket.
• Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

The first release of the Services Status module (Dec. 1, 2020) provides the current status (no issues; planned maintenance; service degradation; outage) of the essential IT services listed below.

• Canvas
• Catalyst
• Concur
• Echo360
• Email – Microsoft Office365
• Kaltura
• Login Services
• Network- On campus
• Network – VPN
• Network – Wireless
• ServiceNow
• UC Phone Service/Voicemail
• UC.edu and AEM websites
• UCFlex
• WebEx

ResNet provides software support to students, faculty, and staff at no charge.

• Software installation and removal
• Operating Systems (Microsoft Windows & macOS)
• Malware/virus removal
• Wireless and wired Internet connectivity

Please submit a ticket or contact the IT@UC Service Desk at 513-556-4357 (HELP) for help.

On-campus ResNet locations are currently closed for walk-in service in response to the Coronavirus (COVID-19) pandemic.

We compiled a resource page that includes information for students about:

• Computer hardware requirements
• Free and reduced-cost internet access
• Connecting to WiFi at home
• Remote access to software
• eTextbooks
• Remote services for researchers
• Technical help and support

We provide a variety of resources to support you and your colleagues while you work or meet remotely. 

Select a topic from the following list to learn more about resources for faculty and staff on Bearcats Landing (UC login required). 

• Remote Services & Software
• Equipment & Connections
• Remote Meetings: Video Tools Comparison
• Supporting COVID-19 Research

What’s new in Office 365?

• 100 GB Outlook mailbox
• 1 TB of OneDrive cloud storage
• Easy document collaboration and sharing from any Office application
• 5 installations of Office Professional Plus applications for your work or personal computers
• 5 installations of Office Mobile apps for iOS and Android mobile devices
• Microsoft Teams for informal, team-based collaboration – Instant Messaging, document sharing, co-authoring, video/audio calling and more, all in one place!  (View the Interactive Demo.)
• Built-in Accessibility tools
• Workflow automation with Flow
• Digital storytelling with Sway
• And much, much more!

How do I get Office 365?

All of the new Office 365 tools will become available to you automatically and are accessible in any modern web browser.

• Log in via https://mail.uc.edu or https://portal.office.com to start collaborating 
• Connect your Office 2016 desktop/mobile applications to your account for an even more connected, collaborative experience

How can I learn more about the new Office 365 tools and features?

• View the Office Training Center for an overview of what each application can do, and how it integrates with the rest of the Office 365 suite. 
• View the Staff Success Center Website for details on additional educational opportunities–including instructor led classes, eLearning, and more.