IT NEXT
Learn more about the technology innovation and changes occurring at the University of Cincinnati.
View a calendar and list of service changes using the Change Management webapp (requires UC login).
Need help? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.
Duo 2FA comes for Canvas
Duo Two-Factor Authentication (2FA) required for Canvas as of May 5.
You will need your phone (or other Duo-enabled device) with you to log into Canvas and access course materials—including timed, in-class exams.
Duo will push a notification to your phone asking you to approve or deny access each time you login to Canvas. Once you verify your identity on your phone with Duo, you’ll be securely logged into Canvas.
Time-saving security tips from OIS
The Office of Information Security recommends you follow the time-saving security tips below.
Choose “Send Me a Push” in the Duo Mobile App for the quickest, most user-friendly experience.
Use “Remember me” to log into Canvas with Duo once a month (instead of…Every. Single. Time.)
Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.
Keep your phone with you in case you need to log into Canvas and access course materials—including timed, in-class exams. If you forget your phone or have trouble logging into Canvas with Duo, please contact your instructor.
NEED HELP? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.
IT@UC Services Status module available
Get real-time status of select IT services. Subscribe to receive automated status updates via email.
The IT Services Status module provides real-time updates on 15 essential IT services. IT@UC plans to add additional systems to the module as part of a year-long project to automate IT services status information through the IT@UC Service portal.
You can sign up to receive automated service status notifications via email.
The first release of the Services Status module (Dec. 1, 2020) provides the current status (no issues; planned maintenance; service degradation; outage) of the essential IT services listed below.
- Canvas
- Catalyst
- Concur
- Echo360
- Email – Microsoft Office365
- Kaltura
- Login Services
- Network- On campus
- Network – VPN
- Network – Wireless
- ServiceNow
- UC Phone Service/Voicemail
- UC.edu and AEM websites
- UCFlex
- WebEx
No issues: IT service operating normally.
Planned maintenance: IT service undergoing planned maintenance.
Planned maintenance windows typically occur during off-peak hours to limit the impact of any required service interruptions or outages.
Service degradation: IT service intermittently unavailable. You may experience service interruptions while technicians troubleshoot issues.
Service outage: IT service unavailable. You will not be able to access this IT service while technicians troubleshoot issues.
IT@UC resources
We have the IT services, resources, and information to help you teach, learn, research, and work.
Highlights
ResNet provides software support to students, faculty, and staff at no charge.
- Software installation and removal
- Operating Systems (Microsoft Windows & macOS)
- Malware/virus removal
- Wireless and wired Internet connectivity
Please submit a ticket or contact the IT@UC Service Desk at 513-556-4357 (HELP) for help.
On-campus ResNet locations are currently closed for walk-in service in response to the Coronavirus (COVID-19) pandemic.
Wepa printing stations will offer Wepa Express touch-free printing for students at various locations around campus this fall.
Remote IT Resources
We compiled a resource page that includes information for students about:
- Computer hardware requirements
- Free and reduced-cost internet access
- Connecting to WiFi at home
- Remote access to software
- eTextbooks
- Remote services for researchers
- Technical help and support
We provide a variety of resources to support you and your colleagues while you work or meet remotely.
Select a topic from the following list to learn more about resources for faculty and staff on Bearcats Landing (UC login required).
IT@UC is here to help you
The IT@UC Knowledge Base provides 24/7 access to hundreds of articles, custom UC how-to guides, FAQs, and more.
The IT@UC Service Desk offers help from 7 a.m.-11 p.m., Monday-Friday; and 8 a.m.-11 p.m., Saturday-Sunday.
Call us: dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.
Or, submit a ticket using the following "Submit a Ticket" button below.
Our Canopy Support team provides around-the-clock assistance with Canvas and tools within Canvas.
All services available 24 hours a day, 7 days a week, 365 days a year.
Call: (513) 556-HELP (4357) OR (866) 397-3382; select option 3 in the menu.