IT NEXT

Learn more about the technology innovation and changes occurring at the University of Cincinnati. 
View a calendar and list of service changes using the Change Management webapp (requires UC login).

Our Next Lives Here focuses on 'inventing tomorrow'. IT@UC will lead a digital transformation that supports UC’s new era of innovation and impact.

Nelson Vincent, Vice President for Information Technology & Chief Information Officer


ServiceNow

ServiceNow is coming to IT@UC

The ServiceNow Project will make IT@UC work better. Students, faculty, and staff will get the IT services and help they need when they need it—fast, simple, easy.

Phase 1 builds getITnow.

Phase 1 will deliver getITnow, an upgraded, modern version of the GetIT service request system. getITnow will integrate with Pinnacle to support online billing for IT@UC services. IT@UC will partner with the Staff Success Center to provide training sessions for IT technicians across the university as part of the getITnow launch scheduled for Spring 2020.

IT@UC will consult with IT experts across the university to bring together the behind-the-scenes technical processes that will build a fast, easy, and simple getITnow experience for students, faculty, and staff.

  • Login with your UC username and password.
  • Submit a ticket when IT’s not working for you. Follow real-time status updates while we fix IT. Receive confirmation when IT’s fixed.
  • Easy-to-understand, on-demand instructions that show you how you can do IT.
  • Information about IT services for students, faculty, and staff.
  • getITNow portal to order IT services.

Phase 2 of the ServiceNow Project launches Summer 2020.

  • Hardware Asset Management
  • Change Management
  • Configuration Management (CMDB)
  • Discovery
  • Microsoft System Center Configuration Manager (SCCM) Configuration 

Blackboard

Laptop with Blackboard open onscreen

Blackboard is UC's learning management system, part of the Canopy eLearning toolset. Updates to Blackboard are set through IT Governance and are selected to coordinate with the academic calendar.

Maintenance Dates and Deadlines for 2019-20
Date Deadline Description
Second Thursday of every month, 5AM-7AM; Thursdays after exam weeks
Recurring Updates (require minimal, if any, interruption to Blackboard service)
January 28
Fall 2018 student enrollment disabled
February 11
Summer 2019 College templates due
February 19
Summer 2019 courses created and instructor enrollments added
April 23
Summer 2019 student enrollments added
May 28
Spring 2019 student enrollment disabled
June 3
Fall 2019 college templates due
June 11
Fall 2019 courses created and instructor enrollments added
August 6 Fall 2019 Student enrollments added
September 10 Summer 2019 students disabled
September 30 Spring 2020 college templates due
October 8 Spring 2020 courses created and instructor enrollments added
December 17 Spring 2020 student enrollments added
January 28 Fall 2019 students disabled
February 10 Summer 2020 College templates due
February 18 Summer 2020 courses created and instructor enrollments added
April 21 Summer 2020 Student enrollments added
May 26 Spring 2020 students disabled

Network & Telephone Refresh

Refresh diagram: Phases 1-3

The IT NEXT: Network & Telephone Refresh Project will provide the university a smarter, faster, and more secure network that meets the ever-increasing demands for reliable and robust connectivity. 

View the IT Network & Telephone Refresh Project's schedule page for more information on  building refresh schedules and what to expect during the process.
 

About the Project

The two-year project will refresh critical components of the university’s IT infrastructure in four phases.

  1. Phase 1 Wired IT Network Replacement: Network building switches in network equipment rooms across the university.
  2. Phase 2 Wireless IT Network Replacement: Wireless Access Points (WAPs) throughout the university. Phase 2 will boost wireless capacity and coverage across the university.
  3. Phase 3 Telephone System Replacement: Phase 3 upgrades the university’s phone system to an Internet-based Voice-over-IP phone system for increased stability, ease-of-maintenance and scalability. This step includes upgrades to all desk and phone lines.
  4. Electrical Upgrades: The Office of the University Architect and P+D+C will assess and complete any necessary renovations and electrical upgrades in network equipment rooms to accommodate the new equipment as part of the overall project.

Box-to-OneDrive Migration Underway

Box logo with an arrow to OneDrive Logo

The university's cloud storage transition from Box at UC to Microsoft OneDrive is currently underway. OneDrive—part of the Microsoft Office 365 suite of technology tools—allows students, faculty, and staff to securely store, share, manage and access files online anytime, anywhere, from any device. 

Additional information about the Box to OneDrive migration follows:

  • The migration of content in more than 12,000 active Box at UC accounts began August 16. 
  • Account owners will receive a daily status update and an official notice of completion via email from office365project@uc.edu.
  • Sharing permissions will remain intact after the migration, except for external or non-UC collaborators, which you will need to re-add manually.
  • Your Box account will be switched to “read only” mode, so you can still retrieve files, and so any links to Box documents will continue to work after the migration.

All current students, faculty, and staff members get access to OneDrive via their Microsoft Office 365 account. 

  • Visit the OneDrive article in the IT@UC Knowledge Base for tips to set up your OneDrive account. 
  • The Staff Success Center offers free Microsoft Office 365 trainings to UC faculty, staff, and student employees.
    Select one of the following links, and sign-in to SuccessFactors Learning. (NOTE: The recommended browser for SuccessFactors is Mozilla Firefox.)

Office 365 Collaboration Tools Project

Office 365 Logo

In partnership with IT managers across the university and the Staff Success Center, IT@UC released Office 365 to all UC staff and faculty. Office 365 includes the Office Professional Plus desktop applications that you already know and love, and takes them to the next level by fully integrating them with the Office 365 cloud platform.

What’s new in Office 365?

  • 100 GB Outlook mailbox
  • 1 TB of OneDrive cloud storage
  • Easy document collaboration and sharing from any Office application
  • 5 installations of Office Professional Plus applications for your work or personal computers
  • 5 installations of Office Mobile apps for iOS and Android mobile devices
  • Microsoft Teams for informal, team-based collaboration – Instant Messaging, document sharing, co-authoring, video/audio calling and more, all in one place!  (View the Interactive Demo.)
  • Built-in Accessibility tools
  • Workflow automation with Flow
  • Digital storytelling with Sway
  • And much, much more!

How do I get Office 365?

All of the new Office 365 tools will become available to you automatically and are accessible in any modern web browser.

How can I learn more about the new Office 365 tools and features?

  • View the Office Training Center for an overview of what each application can do, and how it integrates with the rest of the Office 365 suite. 
  • View the Staff Success Center Website for details on additional educational opportunities–including instructor led classes, eLearning, and more.
  • August 2019 – Migration of files from Box at UC to OneDrive
  • Fall 2019 – Intranet pilot project begins