Learn more about the technology innovation and changes occurring at the University of Cincinnati. 
View a calendar and list of service changes using the Change Management webapp (requires UC login).

Need help? Please submit a ticket or call the IT@UC Service Desk at (513) 556-HELP (4357).

Access to Box at UC ends February 10

Box to OneDrive migration graphic

The Box-to-OneDrive content migration is (finally) over! 

Read-only access to Box accounts ends Monday, February 10, 2020.

Content in more than 12,000 Box at UC accounts moved to Microsoft OneDrive as part of the university’s cloud storage transition.

Access to files stored in Box will end when the university officially retires Box at UC as a shared IT service Monday, Feb. 10, 2020. You will no longer be able to view, open, or download any files from your Box account after February 10. 

OneDrive allows students, faculty, and staff to securely store, share, manage and access files online anytime, anywhere, from any device.

Visit the following IT@UC Knowledge Base articles for how-to instructions to help you:

UCFileSpace content migrations complete

IT@UC migrated UCFileSpace file storage and webhosting services to platforms supported by new and improved technology.

  • UCFileSpace file storage content successfully migrated to OneDrive. Content is available in a OneDrive folder called “Imported from UCFileSpace.”
  • content successfully migrated to the new cPanel environment. sites are available online. URLs remain the same.

Read more about what changed and how to access your UCFileSpace content.

Welcome back to IT!

News you can use from IT@UC Enterprise Academic Technologies.

Echo360 Personal Capture is now Universal Capture: Personal

echo360 logo

Echo360 retired the Personal Capture content creation software on January 15, 2020. You can no longer use Personal Capture to upload content to the Echo360 cloud.

The new Universal Capture: Personal content creation software offers a more uniform, user-friendly experience for everyone on any platform.

Get Universal Capture: Personal. is now LinkedIn Learning

Lynda is now LinkedIn Learning

LinkedIn Learning offers thousands of courses for students, faculty, and staff to level up their game in the new year.

Redirected links from to LinkedIn Learning content will expire Monday, March 30, 2020.

Learn how to replace your links.

Ally is now available in Canvas

Ally logo

Improve the accessibility of your Canvas courses content with Ally.

Ally provides visual indicators (gauges), detailed tips and feedback, and alternative accessible formats for uploaded course content. You can also assess the overall accessibility of your Canvas courses.

Learn more about Canvas Course Accessibility. 

The Lightboard

image of man using lightboard

Create engaging video lectures for hybrid or online courses with the Lightboard.

The Lightboard mimics both whiteboard and PowerPoint presentation styles, allowing instructors to create unique content for their courses. Visit us in 3140C Mary Emory Hall CCM. For more information, email

Learn more about the Lightboard.

ServiceNow, Phase 1 goes live Spring 2020

ServiceNow is coming to IT@UC

The ServiceNow Project Team has refined several behind-the-scenes technical processes to deliver a fast, easy, and simple IT service experience upon the Phase 1 go-live scheduled for Spring.

The Staff Success Center will partner with IT@UC to provide training sessions for IT technicians across the university in early 2020.

  • Configuring Core/Single-Sign On/Lightweight Directory Access Protocol (LDAP) → Login with your UC username and password.
  • Knowledge Base Configuration→ Easy-to-understand, on-demand instructions that show you how you can do IT.
  • Incident and Problem Management → Submit a ticket when IT’s not working for you. Follow real-time status updates while we fix IT. Receive confirmation when IT’s fixed.
  • Service Catalog Configuration→ Information about IT services for students, faculty, and staff.

Need IT help? getITnow!

ServiceNow will replace TeamDynamix. ServiceNow will empower the UC community to work better. Students, faculty, and staff will get the IT services and help they need when they need them—fast, simple, easy.

Customers will be able to easily create tickets and services requests; view their progress; and communicate with the technicians who fulfill their requests and resolve their issues.

Knowledge is power.

Along with these exciting changes, we are happy to announce we will be migrating the IT@UC Knowledge Base to ServiceNow. The migration will provide a more robust, industry standard environment for the publishing and upkeep of the IT self-help knowledge. 

Office 365 Collaboration Tools

Office 365 Logo

In partnership with IT managers across the university and the Staff Success Center, IT@UC released Office 365 to all UC staff and faculty. Office 365 includes the Office Professional Plus desktop applications that you already know and love, and takes them to the next level by fully integrating them with the Office 365 cloud platform.

What’s new in Office 365?

  • 100 GB Outlook mailbox
  • 1 TB of OneDrive cloud storage
  • Easy document collaboration and sharing from any Office application
  • 5 installations of Office Professional Plus applications for your work or personal computers
  • 5 installations of Office Mobile apps for iOS and Android mobile devices
  • Microsoft Teams for informal, team-based collaboration – Instant Messaging, document sharing, co-authoring, video/audio calling and more, all in one place!  (View the Interactive Demo.)
  • Built-in Accessibility tools
  • Workflow automation with Flow
  • Digital storytelling with Sway
  • And much, much more!

How do I get Office 365?

All of the new Office 365 tools will become available to you automatically and are accessible in any modern web browser.

How can I learn more about the new Office 365 tools and features?

  • View the Office Training Center for an overview of what each application can do, and how it integrates with the rest of the Office 365 suite. 
  • View the Staff Success Center Website for details on additional educational opportunities–including instructor led classes, eLearning, and more.


Laptop with Blackboard open onscreen

Blackboard is UC's legacy learning management system, part of the Canopy eLearning toolset. Updates to Blackboard are set through IT Governance and are selected to coordinate with the academic calendar.

Maintenance Dates and Deadlines for 2019-20
Date Deadline Description
Second Thursday of every month, 5AM-7AM; Thursdays after exam weeks
Recurring Updates (require minimal, if any, interruption to Blackboard service)
January 28
Fall 2018 student enrollment disabled
February 11
Summer 2019 College templates due
February 19
Summer 2019 courses created and instructor enrollments added
April 23
Summer 2019 student enrollments added
May 28
Spring 2019 student enrollment disabled
June 3
Fall 2019 college templates due
June 11
Fall 2019 courses created and instructor enrollments added
August 6 Fall 2019 Student enrollments added
September 10 Summer 2019 students disabled
September 30 Spring 2020 college templates due
October 8 Spring 2020 courses created and instructor enrollments added
December 17 Spring 2020 student enrollments added
January 28 Fall 2019 students disabled
February 10 Summer 2020 College templates due
February 18 Summer 2020 courses created and instructor enrollments added
April 21 Summer 2020 Student enrollments added
May 26 Spring 2020 students disabled

Network & Telephone Refresh Project

Refresh diagram: Phases 1-3

The IT NEXT: Network & Telephone Refresh Project will provide the university a smarter, faster, and more secure network that meets the ever-increasing demands for reliable and robust connectivity. 

Phase 3, the Telephone System Replacement, is currently underway. View the schedule page for more information on building refresh schedules and what to expect during the telephone refresh process. 

About the Project

The two-year project will refresh critical components of the university’s IT infrastructure in four phases.

  1. Phase 1 Wired IT Network Replacement: 1,094 new network switches in 114 buildings (to date) across the university. 
  2. Phase 2 Wireless IT Network Replacement: 4,154 new wireless access points (to date) throughout the university. 
  3. Phase 3 Telephone System Replacement: Phase 3 upgrades the university’s phone system to an Internet-based Voice-over-IP phone system for increased stability, ease-of-maintenance and scalability. This step includes upgrades to all desk and phone lines.
  4. Electrical Upgrades: The Office of the University Architect and P+D+C will assess and complete any necessary renovations and electrical upgrades in network equipment rooms to accommodate the new equipment as part of the overall project.