Learn more about the technology innovation and changes occurring at the University of Cincinnati.
View a calendar and list of service changes using the Change Management webapp (requires UC login).
Need help? Please submit a ticket or call the IT@UC Service Desk at (513) 556-HELP (4357).
Access to Box at UC ends February 10
The Box-to-OneDrive content migration is (finally) over!
Read-only access to Box accounts ends Monday, February 10, 2020.
Content in more than 12,000 Box at UC accounts moved to Microsoft OneDrive as part of the university’s cloud storage transition.
OneDrive allows students, faculty, and staff to securely store, share, manage and access files online anytime, anywhere, from any device.
Visit the following IT@UC Knowledge Base articles for how-to instructions to help you:
UCFileSpace content migrations complete
IT@UC migrated UCFileSpace file storage and homepages.uc.edu webhosting services to platforms supported by new and improved technology.
- UCFileSpace file storage content successfully migrated to OneDrive. Content is available in a OneDrive folder called “Imported from UCFileSpace.”
- Homepages.uc.edu content successfully migrated to the new cPanel environment. Homepages.uc.edu sites are available online. URLs remain the same.
Read more about what changed and how to access your UCFileSpace content.
Welcome back to IT!
News you can use from IT@UC Enterprise Academic Technologies.
Echo360 Personal Capture is now Universal Capture: Personal
Echo360 retired the Personal Capture content creation software on January 15, 2020. You can no longer use Personal Capture to upload content to the Echo360 cloud.
The new Universal Capture: Personal content creation software offers a more uniform, user-friendly experience for everyone on any platform.
Lynda.com is now LinkedIn Learning
LinkedIn Learning offers thousands of courses for students, faculty, and staff to level up their game in the new year.
Redirected links from Lynda.com to LinkedIn Learning content will expire Monday, March 30, 2020.
Ally is now available in Canvas
Improve the accessibility of your Canvas courses content with Ally.
Ally provides visual indicators (gauges), detailed tips and feedback, and alternative accessible formats for uploaded course content. You can also assess the overall accessibility of your Canvas courses.
Create engaging video lectures for hybrid or online courses with the Lightboard.
The Lightboard mimics both whiteboard and PowerPoint presentation styles, allowing instructors to create unique content for their courses. Visit us in 3140C Mary Emory Hall CCM. For more information, email Benjamin.Hutchison@uc.edu.
ServiceNow, Phase 1 goes live Spring 2020
The ServiceNow Project Team has refined several behind-the-scenes technical processes to deliver a fast, easy, and simple IT service experience upon the Phase 1 go-live scheduled for Spring.
The Staff Success Center will partner with IT@UC to provide training sessions for IT technicians across the university in early 2020.
- Configuring Core/Single-Sign On/Lightweight Directory Access Protocol (LDAP) → Login with your UC username and password.
- Knowledge Base Configuration→ Easy-to-understand, on-demand instructions that show you how you can do IT.
- Incident and Problem Management → Submit a ticket when IT’s not working for you. Follow real-time status updates while we fix IT. Receive confirmation when IT’s fixed.
- Service Catalog Configuration→ Information about IT services for students, faculty, and staff.
Need IT help? getITnow!
ServiceNow will replace TeamDynamix. ServiceNow will empower the UC community to work better. Students, faculty, and staff will get the IT services and help they need when they need them—fast, simple, easy.
Customers will be able to easily create tickets and services requests; view their progress; and communicate with the technicians who fulfill their requests and resolve their issues.
Knowledge is power.
Along with these exciting changes, we are happy to announce we will be migrating the IT@UC Knowledge Base to ServiceNow. The migration will provide a more robust, industry standard environment for the publishing and upkeep of the IT self-help knowledge.
Questions? Email Lisa.Padgett@uc.edu.
Office 365 Collaboration Tools
In partnership with IT managers across the university and the Staff Success Center, IT@UC released Office 365 to all UC staff and faculty. Office 365 includes the Office Professional Plus desktop applications that you already know and love, and takes them to the next level by fully integrating them with the Office 365 cloud platform.
What’s new in Office 365?
- 100 GB Outlook mailbox
- 1 TB of OneDrive cloud storage
- Easy document collaboration and sharing from any Office application
- 5 installations of Office Professional Plus applications for your work or personal computers
- 5 installations of Office Mobile apps for iOS and Android mobile devices
- Microsoft Teams for informal, team-based collaboration – Instant Messaging, document sharing, co-authoring, video/audio calling and more, all in one place! (View the Interactive Demo.)
- Built-in Accessibility tools
- Workflow automation with Flow
- Digital storytelling with Sway
- And much, much more!
How do I get Office 365?
All of the new Office 365 tools will become available to you automatically and are accessible in any modern web browser.
- Log in via https://mail.uc.edu or https://portal.office.com to start collaborating
- Connect your Office 2016 desktop/mobile applications to your account for an even more connected, collaborative experience
How can I learn more about the new Office 365 tools and features?
|Second Thursday of every month, 5AM-7AM; Thursdays after exam weeks
||Recurring Updates (require minimal, if any, interruption to Blackboard service)
||Fall 2018 student enrollment disabled
||Summer 2019 College templates due
||Summer 2019 courses created and instructor enrollments added
||Summer 2019 student enrollments added
||Spring 2019 student enrollment disabled
||Fall 2019 college templates due
||Fall 2019 courses created and instructor enrollments added
|August 6||Fall 2019 Student enrollments added|
|September 10||Summer 2019 students disabled|
|September 30||Spring 2020 college templates due|
|October 8||Spring 2020 courses created and instructor enrollments added|
|December 17||Spring 2020 student enrollments added|
|January 28||Fall 2019 students disabled|
|February 10||Summer 2020 College templates due|
|February 18||Summer 2020 courses created and instructor enrollments added|
|April 21||Summer 2020 Student enrollments added|
|May 26||Spring 2020 students disabled|
Network & Telephone Refresh Project
The IT NEXT: Network & Telephone Refresh Project will provide the university a smarter, faster, and more secure network that meets the ever-increasing demands for reliable and robust connectivity.
Phase 3, the Telephone System Replacement, is currently underway. View the schedule page for more information on building refresh schedules and what to expect during the telephone refresh process.
About the Project
The two-year project will refresh critical components of the university’s IT infrastructure in four phases.
- Phase 1 Wired IT Network Replacement: 1,094 new network switches in 114 buildings (to date) across the university.
- Phase 2 Wireless IT Network Replacement: 4,154 new wireless access points (to date) throughout the university.
- Phase 3 Telephone System Replacement: Phase 3 upgrades the university’s phone system to an Internet-based Voice-over-IP phone system for increased stability, ease-of-maintenance and scalability. This step includes upgrades to all desk and phone lines.
- Electrical Upgrades: The Office of the University Architect and P+D+C will assess and complete any necessary renovations and electrical upgrades in network equipment rooms to accommodate the new equipment as part of the overall project.