IT NEXT

Learn more about the technology innovation and changes occurring at the University of Cincinnati. 
View a calendar and list of service changes using the Change Management webapp (requires UC login).

Need help? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.


VPN Software Upgrade, Wednesday, Nov. 17

Image of computer at a desk

IT@UC’s Network Operations Center successfully updated AnyConnect, UC’s Virtual Private Network (VPN) at 6 a.m., Wednesday, Nov. 17. 

What you need to know

No interruptions to VPN service are planned or expected during upgrade. 
The new version of the AnyConnect VPN will automatically install the first time you login to the VPN following the November 17 software upgrade.

​​​​​​​The new version of the VPN will not support MacOS 10.13.
Please install 10.14 (Mojave), 10.15 (Catalina), or 11.2 (Big Sur) before Wednesday, Nov. 17, to ensure your machine supports the new version of the AnyConnect VPN software.

How to get help

Please contact the IT@UC Service Desk if you experience any issues following the November 17 AnyConnect VPN software upgrade.

  • Submit a ticket.
  • Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Zoom has postponed the Monday, Nov. 1 deadline for all UC Zoom account owners (students, faculty, and staff) ​​​​​​​to use version 5.5 or higher.

We will notify you of the rescheduled deadline to upgrade Zoom as soon it’s available to us.
Thank you for your support!

Zoom logo over an image of people seated in a large lecture hall

Students, faculty, and staff who are administrators of their devices (e.g. a personally owned desktop, laptop, tablet, smartphone) can download and install the latest version of Zoom.

Need help? Please contact the IT@UC Service Desk.

  • Submit a ticket.
  • Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.


Get Set Up: What to do when you get to campus.

image of wireless cert

Accept the “netauth.uc.edu” authentication certificate on your wireless device(s).

  • You may be presented with a screen displaying “netauth.uc.edu” after you log into UC_Secure wireless with your UC username and password.
  • Select “Trust” or “Accept.”
  • That’s IT! You may experience a brief delay while your device connects to UC_Secure wireless.

Follow the steps below if you cannot successfully connect to UC_Secure wireless or if you did not select “Trust” or “Accept” when prompted with the “netauth.uc.edu” certificate.

  • Select “UC_Secure” from the list of available networks on your device.
  • Select “Forget This Network.”
  • Go back to the list of available networks and log into “UC_Secure” with your UC username and password.
  • Select “Trust” or “Accept” when presented with the “netauth.uc.edu” certificate.

Duo Two-Factor Authentication (2FA) is required for Canvas.​​​​​​​​​​​​​​​​​​​

image of devices using two-factor authentication

 

Students, faculty, and staff need their phones (or other devices/options) with them to log into Canvas and access course materials—including timed, in-class exams. 

The Office of Information Security recommends you follow the time-saving security tips below.

Choose “Send Me a Push” in the Duo Mobile App for the quickest, most user-friendly experience.

Duo authentication screen

Use “Remember me” to log into Canvas with Duo once a month (instead of…Every. Single. Time.)

Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.

Keep your phone with you in case you need to log into Canvas and access course materials—including timed, in-class exams. If you forget your phone or have trouble logging into Canvas with Duo, please contact your instructor.

Need help with Duo? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Zoom is here!

All UC Zoom licenses are EDU Zoom licenses that provide: 

  • Top tier accessibility features 
  • Meetings for up to 300 participants 
  • Breakout rooms 
  • Unlimited time for meetings 
  • Live captioning
  • High quality audio, video, and screen sharing via a stable connection
  • Built in collaboration tools like whiteboards, co-annotating, polls, and music and video sharing

If you established a licensed UC Zoom account within the last year, login with your UC username and password at ucincinnati.zoom.us.

Contact the IT@UC Service Desk to request UC Zoom support.

MyDesk offers remote access to software.

IT@UC Computer Labs Software & Equipment; a dash means the software/equipment is not found in the location.

Software

Langsam 4th Floor

MyDesk IT@UC Virtual Desktop

7–Zip

Yes (Win)

Yes

Adobe Acrobat Reader DC

-

Yes

Adobe Creative Cloud

Yes (Mac & Win)

Yes (select applications)

Anaconda 3

-

Yes

ESRI ArcGIS 10.8 Professional

Yes (Win)

Yes

Git

-

Yes

Google Chrome

Yes (Mac & Win)

Yes

IBM SPSS Statistics 28

Yes (Mac & Win)

Yes

Java 

Yes (Mac & Win)

Yes

Java SE Development Kit

Yes (Mac)

Yes

Kaltura Capture 

Yes

-

Kite

- Yes

Microsoft Office 365

- Yes

Microsoft Office Professional Plus 2019

Yes (Mac & Win)

-

Microsoft OneNote

Yes

Yes

Microsoft  SQL Management Studio 18 - Yes

Microsoft Visual Studio Code

Yes (Mac & Win)

Yes

Microsoft Visual Studio 2019 Community

-

Yes

Mozilla Firefox ESR

Yes (Mac & Win)

Yes

Notepad++

Yes (Win)

Yes

NetBeans 12.4

-

Yes

PuTTY

Yes (Win)

Yes

Python 3

Yes (Mac & Win)

Yes

R

Yes (Mac & Win)

Yes

RStudio

Yes (Mac & Win)

Yes

Rtools

Yes (Win)

Yes

SAS 9.4 

-

Yes

Systat SigmaPlot 14.5

Yes (Win) Yes

Unity Hub 

- Yes

VLC Media Player

Yes (Mac & Win)

-

VMware Horizon Client (Virtual Labs)

Yes (Mac & Win)

-

Wepa Print App

Yes (Mac & Win)

Yes

WinSCP

-

Yes

Wolfram Mathematica 12

Yes (Mac & Win)

Yes

XCode

Yes (Mac) -

ResNet offers remote software assistance online.

Get help with:

  • Software installation and removal
  • Operating Systems (Microsoft Windows & macOS)
  • Malware/virus removal
  • Wireless and wired Internet connectivity

Please submit a ticket or contact the IT@UC Service Desk at 513-556-4357 (HELP) for help.

Touch-free printing is available in the Wepa Mobile App.

Keep Your Information on Lock

The Office of Information Security put together these security tips to help you prepare for the start of fall semester.

Cyber criminals constantly phish for access to your personal information. They cast their nets wide—millions of malicious emails find their way into inboxes each day. Their target: your username and password. Protect your identity; protect your finances; protect yourself.

  • Look for spelling and grammatical errors in the email name and text.
  • If there is a clickable link check to see if the link has spelling errors.
  • If the email has any .exe files do not download the file or click the link.
  • When in doubt – ask! Forward suspicious messages to infosec@uc.edu.
  • Learn more about phishing in the IT@UC Knowledge Base.
  • Create your meetings in advance. By scheduling meetings ahead, you can select the people that you want to attend ahead of time. 
  • The meeting or conference organizer can use access controls to mute, kick, and disable control for attendees. These controls can help to minimize unwanted distractions or outbursts from attendees. 
  • While on a conference call concerning sensitive data, remain in a closed & secure environment to help avoid data leaks. If you cannot move to a secure environment, use headphones, and avoid talking about sensitive information. 
  • View more tips in the IT@UC Knowledge Base.

IT@UC is here to help you.

image of magnifying glass

The IT@UC Knowledge Base provides 24/7 access to hundreds of articles, custom UC how-to guides, FAQs, and more.

image of headset

The IT@UC Service Desk offers help from 7 a.m.-11 p.m., Monday-Friday; and 8 a.m.-11 p.m., Saturday-Sunday. 

Call us: dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2. 

Or, submit a ticket using the following "Submit a Ticket" button below.

image of Canopy leaf

Our Canopy Support team provides around-the-clock assistance with Canvas and tools within Canvas.

All services available 24 hours a day, 7 days a week, 365 days a year.

Call: (513) 556-HELP (4357) OR (866) 397-3382; select option 3 in the menu.


IT@UC Services Status module available

Get real-time status of select IT services. Subscribe to receive automated status updates via email.

services status icons

The IT Services Status module provides real-time updates on 15 essential IT services. IT@UC plans to add additional systems to the module as part of a year-long project to automate IT services status information through the IT@UC Service portal.

You can sign up to receive automated service status notifications via email.

The first release of the Services Status module (Dec. 1, 2020) provides the current status (no issues; planned maintenance; service degradation; outage) of the essential IT services listed below.

  • Canvas
  • Catalyst
  • Concur
  • Echo360
  • Email – Microsoft Office365
  • Kaltura
  • Login Services
  • Network- On campus
  • Network – VPN
  • Network – Wireless
  • ServiceNow
  • UC Phone Service/Voicemail
  • UC.edu and AEM websites
  • UCFlex
  • WebEx
no issues icon

No issues: IT service operating normally. 

planned IT maintenance icon

Planned maintenance: IT service undergoing planned maintenance.

Planned maintenance windows typically occur during off-peak hours to limit the impact of any required service interruptions or outages. 

service degradation icon

Service degradation: IT service intermittently unavailable. You may experience service interruptions while technicians troubleshoot issues.

service outage icon

Service outage: IT service unavailable. You will not be able to access this IT service while technicians troubleshoot issues.


Change to Teams recorded meetings effective August 16

Recordings of Teams meetings will automatically save to OneDrive/SharePoint beginning Monday, Aug. 16.

image of MS Teams used in a video conference

Recordings of Teams meetings will automatically save to OneDrive/SharePoint beginning Monday, Aug. 16.

Teams meetings recorded before August 16 will still be accessible in Microsoft Stream (Classic).

Microsoft will release Stream (on SharePoint)—a new version of the Stream video service included in the Microsoft Office 365 suite of tools. Teams meeting recordings stored in the current version of Stream—now called Stream (Classic)—will eventually be migrated to the new Stream (on SharePoint)