Learn more about the technology innovation and changes occurring at the University of Cincinnati. 
View a calendar and list of service changes using the Change Management webapp (requires UC login).

Need help? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Duo 2FA comes to Canvas Monday 5

IT@UC will turn on Duo Two-Factor Authentication (2FA) for Canvas on Wednesday, May 5.

image of devices using two-factor authentication

Beginning , you will need your phone (or other Duo-enabled device) with you to log into Canvas and access course materials—including timed, in-class exams.

Duo will push a notification to your phone asking you to approve or deny access each time you login to Canvas. Once you verify your identity on your phone with Duo, you’ll be securely logged into Canvas. 

Time-saving security tips from OIS

The Office of Information Security recommends you follow the time-saving security tips below.

Choose “Send Me a Push” in the Duo Mobile App for the quickest, most user-friendly experience.

Duo authentication screen

Use “Remember me” to log into Canvas with Duo once a month (instead of…Every. Single. Time.)

Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.

Keep your phone with you in case you need to log into Canvas and access course materials—including timed, in-class exams. If you forget your phone or have trouble logging into Canvas with Duo, please contact your instructor.

NEED HELP? Submit a ticket. Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Information Security News

With the beginning of the Summer Semester right around the corner, we here at the IT@UC Office of Information Security have some safety and security updates for you.

While traveling with your devices, please remember that physical security is just as important as online security. There are several steps that you can take to ensure your devices complete a safe return home with you.

  • Do not leave devices unattended or in public spaces.
  • Lock devices with a passcode or password.
  • Enable device tracking on your devices.
  • Update the software on your devices.

The use of passwords is critical to securing your devices and accounts. Cyber criminals can obtain them a variety of ways. To prevent this from happening, you can ensure that you not only have passwords, but that they are strong and secure.

  • Passwords should have a minimum length of 8 characters.
  • They should include at least one (1) lowercase letter, uppercase letter, number, and special character (*,&,%,$).
  • Consider using passphrases to make them easier to remember, but be cautious on making them based on commonly known things about you. 

For more information regarding password security, please visit our website.

Amid the Coronavirus Pandemic, we have observed an increase in scams and thefts related to the virus.

Recently there have been scams demanding payment for COVID-19 vaccinations.

  • Please know, you will NEVER be asked to pay for a vaccine.
  • Medical organizations will never advertise these vaccines to you.
  • If you come across a scam like this, please report it to the FTC.​​​​​​​

The Ohio Department of Jobs and Family Services has put out a notice of confirmed unemployment fraud.

  • If you have been contacted by the ODJFS within the past several months concerning an unemployment assistance request that you did not place, you must report this ID theft here.

The move to online learning has been eventful. Unfortunately, this includes unwanted attendance in web meetings and classes. You can follow these steps to secure your web meetings.​​​​​​​

When Scheduling a Meeting Create a unique meeting ID.

  • Do NOT host meetings using Personal Meeting ID's(PMI).
  • Instead create and invite the parties you want to meet with to a separate meeting or group.
  • If you can generate a meeting automatically with email invites, then do so.
  • Use the Waiting Room Feature "In Zoom." If using Zoom, Settings > Meeting (advanced) tab > select Waiting room.

Require Authentication
In the meeting options, select "only authenticated users can join" when given the ability to do so.

  • Keep Meeting ID's and Passwords Secure
  • Send meeting invitations directly to attendees.
  • Require a password to Join a meeting.

Manage Meetings

Hosts can mute participants, put participants on hold, prevent participants from screen sharing, and more.

Control Screen Sharing for Participants

​​​​​​​Make sure the host of the session is the only one to share their screen.

  • Ensure when sharing screens, you select the right option and content you want to share.

Lock Your Meeting

You can lock meetings after a meeting has been joined after creating the original meeting.

  • This can be done to ensure unwanted guests with invite links do not join.

University operator & legacy voicemail system unavailable during monthly maintenance window

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The legacy voicemail system and university operator will be unavailable during a scheduled maintenance window from 12-4 a.m., on the first Thursday of each month.​​​​​​

Legacy voicemail will be unavailable from 12-4 a.m., on the first Thursday of each month.

  • The system will not record any new voicemails, and you will not be able to retrieve any saved messages during the monthly update.
  • All settings (e.g. greetings, PINs, phone trees) and access to saved messages will be restored after technicians complete the upgrade.

The university operator will be unavailable to answer calls placed to (513) 556-6000 from 12-4 a.m. while technicians update the automated speech attendant.  ​​​​​​​

Legacy voicemail system maintenance will primarily affect the 25% of desk phones and phone lines in buildings that have not cut over to the new telephone and voicemail system. The new voicemail system will not be affected by the monthly legacy voicemail system updates.

Not sure if you’re on the new phone and voicemail system? 

New Office 365 features enhance data security

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IT@UC will enable additional security features for students, faculty, and staff on Microsoft OneDrive, Teams, and SharePoint Monday, Feb. 22.  

Office 365 Advanced Threat Protection (ATP) helps protect you from accidentally opening malicious files in OneDrive, Teams, and SharePoint.  ​​

What you can expect on February 22

ATP for OneDrive, Teams, and SharePoint will detect and block malicious files so that no one can open, copy, move, or share them until the Office of Information Security takes further action.

Screen grab of "Anyone with the link" setting in O365

The “Anyone with the link” setting generates a link that allows external collaborators (anyone who does not have a UC username and password) to access a file you want to share with them.

“Anyone with the link” setting will automatically set a 180-day expiration date for externally shared links. You can extend external access to the content by sending a new link to collaborators outside of the university.  

External collaborators will not be able to share links to content they do not own. You can still share files with colleagues outside of the university; however, they will not be able to share those links with anyone else.

ATP for Microsoft Office 365 is an important tool in the the university's information security toolbox. But, cyber criminals do their best to circumvent security protections and access your personal information.  

Stay vigilant! View our list of email security practices to safeguard your personal information

Need help?

  • Submit a ticket
  • Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2. 

How did we do?

IT@UC Service Desk’s new 4-question satisfaction survey

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Beginning Monday, Mar. 1, the IT@UC Service Desk will send a new ServiceNow satisfaction survey to anyone who submits an incident or service request.

  • You will receive the four-question survey only once every 60-days.
  • We will use the survey responses to continuously improve our service.

Thank you for helping us support what's Next!

Access to Student WebEx ends January 30

You will no longer have access to sessions you recorded in the old Student WebEx instance after Saturday, Jan. 30, 2021.

You will no longer have access to sessions you recorded in the old Student WebEx instance after Saturday, Jan. 30, 2021.

What you need to do:

Need more info?

Visit the IT@UC Knowledge Base for more information (including how-to instructions) about the Student WebEx transition.

Need help?

Please contact the IT@UC Service Desk.

  • Submit a ticket.
  • Or, call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

IT@UC Services Status module available

Get real-time status of select IT services. Subscribe to receive automated status updates via email.

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The IT Services Status module provides real-time updates on 15 essential IT services. IT@UC plans to add additional systems to the module as part of a year-long project to automate IT services status information through the IT@UC Service portal.

You can sign up to receive automated service status notifications via email.

The first release of the Services Status module (Dec. 1, 2020) provides the current status (no issues; planned maintenance; service degradation; outage) of the essential IT services listed below.

  • Canvas
  • Catalyst
  • Concur
  • Echo360
  • Email – Microsoft Office365
  • Kaltura
  • Login Services
  • Network- On campus
  • Network – VPN
  • Network – Wireless
  • ServiceNow
  • UC Phone Service/Voicemail
  • and AEM websites
  • UCFlex
  • WebEx
no issues icon

No issues: IT service operating normally. 

planned IT maintenance icon

Planned maintenance: IT service undergoing planned maintenance.

Planned maintenance windows typically occur during off-peak hours to limit the impact of any required service interruptions or outages. 

service degradation icon

Service degradation: IT service intermittently unavailable. You may experience service interruptions while technicians troubleshoot issues.

service outage icon

Service outage: IT service unavailable. You will not be able to access this IT service while technicians troubleshoot issues.

IT@UC resources

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We have the IT services, resources, and information to help you teach, learn, research, and work.

New for 2020-2021

ResNet provides software support to students, faculty, and staff at no charge.

  • Software installation and removal
  • Operating Systems (Microsoft Windows & macOS)
  • Malware/virus removal
  • Wireless and wired Internet connectivity

Please submit a ticket or contact the IT@UC Service Desk at 513-556-4357 (HELP) for help.

On-campus ResNet locations are currently closed for walk-in service in response to the Coronavirus (COVID-19) pandemic.

image of Wepa printing station with touch-free printing option

Wepa printing stations will offer Wepa Express touch-free printing for students at various locations around campus this fall.

View more about Wepa printing services.

Remote IT Resources

We compiled a resource page that includes information for students about:

  • Computer hardware requirements
  • Free and reduced-cost internet access
  • Connecting to WiFi at home
  • Remote access to software
  • eTextbooks
  • Remote services for researchers
  • Technical help and support

We provide a variety of resources to support you and your colleagues while you work or meet remotely. 

Select a topic from the following list to learn more about resources for faculty and staff on Bearcats Landing (UC login required). 

Research related to COVID-19 will receive priority access to the high-performance computing resources established by the Advanced Research Computing (ARC) initiative within the Office of Research.

IT@UC Research Computing Services compiled a list of similar opportunities for COVID-19 researchers to fast-track their access to HPC resources across the country.  

*HPC assets may be used for modeling and simulation coupled with machine and deep learning techniques to study a range of areas including:

  • Examining underlying protein structure.
  • Classifying the evolution of the virus.
  • Understanding mutation.
  • Uncovering important differences and similarities with the 2002-2003 SARS virus.
  • Searching for potential vaccine and antiviral compounds.
  • Simulating the spread of COVID-19 and the effectiveness of countermeasure options.

Remote access to the Office of Research HPC cluster requires a VPN connection.

Contact IT@UC Research Computing Services for more information.

*Per the Ohio Supercomputer Center (OSC) Community Notice for Extraordinary Support for COVID-19 Research, March 16, 2020. 

The White House Office of Science and Technology Policy’s COVID-19 HPC Consortium seeks to expedite applications for advanced computing research to combat the COVID-19 pandemic. Researchers interested in conducting this timely work are asked to submit research proposals to the COVID-19 Online Portal, which is managed by the NSF XSEDE’s XRAS team.

Research requests, especially those related to the COVID-19 effort, may apply for expedited startup allocations for Jetstream computing resources. Jetstream offers interactivity without batch processing.

Applications must include a three-to-four sentence research description and a vita.  

The Ohio Supercomputer Center (OSC) offers unique capabilities that the scientific community may leverage for the COVID-19 response and recovery. Faculty researchers from UC other Ohio higher education institutions are already engaged in these efforts.

Examples of the types of special support OSC can provide include:

  • Priority, unbilled access to OSC computational and storage resources for COVID-19 research.
  • Flexible billing terms and prices for clients anticipating negative economic impacts.
  • Remote, virtual computing lab resources for classroom instructors and educators.
  • Connections to domain experts in academia and industry.

  • View more about available OSC support during COVID-19 crisis

Contact IT@UC Research Computing Services for more information.

Globus helps researchers move and share data with collaborators.

Every institution engaged in COVID-19 research can access all Globus at no cost.

The NSF Cyberinfrastructure Center of Excellence PilotTrusted CI, and the Science Gateways Community Institute are helping the science community tackle research to address the coronavirus disease 2019 (COVID-19) outbreak. Expert cyberinfrastructure consulting areas include:

  • Data management and visualization
  • Workflow management
  • Use of cloud resources, high-performance clusters, or distributed resources
  • Science gateway technology
  • Cybersecurity
  • Compliance

Priority will be given to active projects related to COVID-19; however, proposal-writing assistance is available to support new projects related to the pandemic.

While in-person workshops are suspended, there are still many HPC training resources available remotely.  

Questions? Contact

IT@UC is here to help you

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The IT@UC Knowledge Base provides 24/7 access to hundreds of articles, custom UC how-to guides, FAQs, and more.

image of headset

The IT@UC Service Desk offers help from 7 a.m.-11 p.m., Monday-Friday; and 8 a.m.-11 p.m., Saturday-Sunday. 

Call us: dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2. 

Or, submit a ticket using the following "Submit a Ticket" button below.

image of Canopy leaf

Our Canopy Support team provides around-the-clock assistance with Canvas and tools within Canvas.

All services available 24 hours a day, 7 days a week, 365 days a year.

Call: (513) 556-HELP (4357) OR (866) 397-3382; select option 3 in the menu.

Office 365 Collaboration Tools

Office 365 Logo

In partnership with IT managers across the university and the Staff Success Center, IT@UC released Office 365 to all UC staff and faculty. Office 365 includes the Office Professional Plus desktop applications that you already know and love, and takes them to the next level by fully integrating them with the Office 365 cloud platform.

What’s new in Office 365?

  • 100 GB Outlook mailbox
  • 1 TB of OneDrive cloud storage
  • Easy document collaboration and sharing from any Office application
  • 5 installations of Office Professional Plus applications for your work or personal computers
  • 5 installations of Office Mobile apps for iOS and Android mobile devices
  • Microsoft Teams for informal, team-based collaboration – Instant Messaging, document sharing, co-authoring, video/audio calling and more, all in one place!  (View the Interactive Demo.)
  • Built-in Accessibility tools
  • Workflow automation with Flow
  • Digital storytelling with Sway
  • And much, much more!

How do I get Office 365?

All of the new Office 365 tools will become available to you automatically and are accessible in any modern web browser.

How can I learn more about the new Office 365 tools and features?

  • View the Office Training Center for an overview of what each application can do, and how it integrates with the rest of the Office 365 suite. 
  • View the Staff Success Center Website for details on additional educational opportunities–including instructor led classes, eLearning, and more.

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