Return to Campus - IT@UC Technology Support


This page is designed to connect you to IT tips, reminders, and resources to help you during the busy back to school rush. 


Get Ready

What to do before you return to campus.

If …

  • You’ve been working remotely on a university-owned PC (desktop computer or laptop with Windows operating system);
  • AND, you haven’t connected to the UC campus network over the last 30 days.

Then …

We recommend you stay connected to the VPN for an entire workday so your computer will complete any necessary Windows updates and sync with a recently updated UC password.

If …

  • You will be reporting to campus for the first time since you started working for the university;
  • AND, you need us to install or activate a voice or data jack in your workspace.

Then…

Get Set Up

What to do when you return to campus.

image of wireless cert

Accept the “netauth.uc.edu” authentication certificate on your wireless device(s).

  • You may be presented with a screen displaying “netauth.uc.edu” after you log into UC_Secure wireless with your UC username and password.
  • Select “Trust” or “Accept.”
  • That’s IT! You may experience a brief delay while your device connects to UC_Secure wireless.

Follow the steps below if you cannot successfully connect to UC_Secure wireless or if you did not select “Trust” or “Accept” when prompted with the “netauth.uc.edu” certificate.

  • Select “UC_Secure” from the list of available networks on your device.
  • Select “Forget This Network.”
  • Go back to the list of available networks and log into “UC_Secure” with your UC username and password.
  • Select “Trust” or “Accept” when presented with the “netauth.uc.edu” certificate.

You may be prompted to accept the “netauth.uc.edu” certificate on each wireless device you use to connect to UC_Secure on campus.

How to accept the “netauth.uc.edu” authentication certificate on your wireless device(s).

  • You may be presented with a screen displaying “netauth.uc.edu” after you log into UC_Secure wireless with your UC username and password.
  • Select “Trust” or “Accept.”
  • That’s IT! You may experience a brief delay while your device connects to UC_Secure wireless.

Follow the steps below if you cannot successfully connect to UC_Secure wireless or if you did not select “Trust” or “Accept” when prompted with the “netauth.uc.edu” certificate.

  • Select “UC_Secure” from the list of available networks on your device.
  • Select “Forget This Network.”
  • Go back to the list of available networks and log into “UC_Secure” with your UC username and password.
  • Select “Trust” or “Accept” when presented with the “netauth.uc.edu” certificate.

IT@UC received permission from the Public Health Response Team to continue activities related to the Telephone Replacement Project while many of us worked remotely during FY 2021.

We’ve completed the project in the university locations listed below. Asterisk (*) indicates phone upgrade occurred while most of us worked remotely in FY 2021.

  • 176 W McMillan*
  • 1819 Building*
  • 2925 Campus Green Drive
  • 60 West Charlton / Sander Dining*
  • 911 Call Center
  • Baldwin Hall*
  • Braunstein Hall*
  • Calhoun Hall
  • Calhoun Street Garage*
  • Campus Recreation Center (CRC)*
  • Carl Blegen Library
  • Carl H. Lindner Hall
  • Central Utility Building*
  • College of Law Building
  • Commons Edge North & South*
  • Corbett Center for the Performing Arts
  • Crosley Tower*
  • DAAP Complex (Alms, Aronoff, DAAP, Wolfson)*
  • Dabney Hall*
  • Daniels Hall*
  • Dieterle Vocal Arts Center
  • Eden Garage*
  • Edwards 3 & 4*
  • Edwards Center*
  • Engineering Research Center*
  • Fishwick*
  • French Hall
  • Geology-Physics Building*
  • Health Sciences Building
  • Kettering Lab Complex*
  • Kowalewski Hall
  • Langsam Library*
  • Lindner Athletic Center*
  • Marian Spencer Hall*
  • Mary Emery Hall
  • McMicken Hall
  • Memorial Hall
  • Morgens Hall*
  • Nippert Stadium / Concession*
  • Old Chem*
  • Procter Hall*
  • Rhodes Hall*
  • Rieveschel Hall*
  • Scioto Hall*
  • Sheakley Athletics Center*
  • Shoemaker 5/3 Arena*
  • Siddall Hall / Siddall Dining
  • Steger Student Life Center (SSLC)*
  • Stetson Building
  • Stratford Heights Complex
  • Swift Hall*
  • Tangeman University Center
  • Teachers-Dyer Complex
  • Turner / Schneider Hall*
  • U Square
  • UC Baseball Stadium*
  • UC Blue Ash*
  • UC Clermont*
  • UC Reading Campus*
  • UC Victory Parkway Campus*
  • University Hall*
  • University Park Apartments North & South*
  • University Pavilion
  • Van Wormer Hall
  • Varsity Village - MRI Center*
  • Vontz Center for Molecular Studies*
  • Woodside Garage*
  • Zimmer Hall*

 

  • We replaced your old desk phone with a new Cisco VoIP desk phone.
  • The new telephone installed at your desk has all the lines from your old telephone.
  • Your personal telephone number has been moved over to the new phone along with a new voice mailbox.
  • Any additional lines on your phone have been moved to your new telephone, with the exception of rollover lines; the new system delivers rollover calls in a new manner.
  • The new telephone includes a caller ID display, call log, speaker and the standard features: hold, transfer, conference…etc.

NOTE: Please submit a GetIT request for the following scenarios:

  • Call the new voice mail system using 8-8NEW (8-8639).
  • Cisco Unity will answer; press * to skip the greeting and go to the sign in menu.
  • Enter your ID and press #. (Your initial ID is your 10-digit phone number or just the last 5 digits).
  • Enter your PIN and press # (Your initial PIN will be 55 66 245).
  • Unity will ask you to record your name and greeting and to change your PIN. Your PIN must be at least 4 digits.
  • Once you have completed the initial setup, you will hear the normal mailbox main menu and can hang up or change other settings.

NOTE: The new phone number to access voicemail on the new system is 558-8NEW (8639). Continue to dial 558-MAIL (6245) to access and listen to messages on the old voice mail system.

UC Clermont: The new phone number to access voicemail on the new system is 558-8NEW (8639). Continue to dial 732-5333 (45333) to access and listen to messages on the old voice mail system.

UC Blue Ash: The new phone number to access voicemail on the new system is 558-8NEW (8639). Voicemail from the old system can be retrieved before Friday, Sept. 3, by dialing 513-936-1515.

  • Log into the Cisco Web inbox with your UC username and password.
  • Go to Settings.
  • Select “Change PIN” under the “Passwords” menu along the top of the page.

NOTE: If you cannot access the Cisco Web inbox, please contact the IT@UC Service Desk to reset your voicemail PIN.

  • Submit a ticket.
  • Or call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.

Refer to the quick reference user guide on your desk.

Need help with your new phone or voicemail? Contact the IT@UC Service Desk.

Get IT Help


Duo Two-Factor Authentication (2FA) is required for Canvas.​​​​​​​​​​​​​​​​​​​

Students, faculty, and staff need their phones (or other devices/options) with them to log into Canvas and access course materials—including timed, in-class exams. 

Duo authentication screen

Choose “Send Me a Push.”
Choose "Send Me a Push" in the Duo Mobile App for the quickest, most user-friendly experience.

Use “Remember Me.” 
Use “Remember Me” to login to Canvas with Duo once a month (instead of … Every. Single. Time.)

  • Selecting the “Remember me” checkbox tells Duo to send you one authentication request for Canvas every thirty days. 
  • Duo’s “Remember me” feature is device and browser specific. So, if you need to use another device or browser to log into Canvas, you’ll need to check the “Remember me” box again.

The optional Duo Bypass tool will allow instructors to turn off Duo for individual students or for the entire class so they can still access timed exams, quizzes, and other course materials in Canvas without having to authenticate. 

Printable Canvas Duo Bypass Instructions. 
A hard copy of Canvas Duo Bypass Tool instructions can be found at the podiums of Centrally Scheduled Classrooms. College and unit-level IT staff also have access to the printable instructions for use in classrooms they support.

View how-to instructions in the IT@UC Knowledge Base.

Call the IT@UC Service Desk.
Please call the IT@UC Service Desk for help with the Duo Bypass Tool.

Zoom is here!

All UC Zoom licenses are EDU Zoom licenses that provide: 

  • Top tier accessibility features 
  • Meetings for up to 300 participants 
  • Breakout rooms 
  • Unlimited time for meetings 
  • Live captioning
  • High quality audio, video, and screen sharing via a stable connection
  • Built in collaboration tools like whiteboards, co-annotating, polls, and music and video sharing

If you established a licensed UC Zoom account within the last year, login with your UC username and password at ucincinnati.zoom.us.

Contact the IT@UC Service Desk to request UC Zoom support.

eClassroom upgrades for fall semester 2021

  • 60 West Charlton (Rooms 115*, 220, 227, 270, 277) 
  • Zimmer (Rooms 302, 305, 308, 309, 310, 311, 312)
  • Lindner Center (Room 450) 

The eClassroom upgrades will help optimize the teaching and learning experience in the classroom and online.

  • Web Conferencing: In-classroom microphone, camera, and access to Microsoft Teams, WebEx, and Zoom.
  • Echo 360 PC Capture: Live stream and record classes. In-classroom PCs support camera and content feeds.
  • Wireless Presentation: Share course content on your computer or mobile device to in-classroom screen projectors in the classroom.

NOTE: *60 West Charlton, Room 115, PC Capture only.

Contact ECSS.

MyDesk offers remote access to software.

IT@UC Computer Labs Software & Equipment; a dash means the software/equipment is not found in the location.

Software

Langsam 4th Floor

MyDesk IT@UC Virtual Desktop

7–Zip

Yes (Win)

Yes

Adobe Acrobat Reader DC

-

Yes

Adobe Creative Cloud

Yes (Mac & Win)

Yes (select applications)

Anaconda 3

-

Yes

ESRI ArcGIS 10.8 Professional

Yes (Win)

Yes

Git

-

Yes

Google Chrome

Yes (Mac & Win)

Yes

IBM SPSS Statistics 28

Yes (Mac & Win)

Yes

Java 

Yes (Mac & Win)

Yes

Java SE Development Kit

Yes (Mac)

Yes

Kaltura Capture 

Yes

-

Kite

- Yes

Microsoft Office 365

- Yes

Microsoft Office Professional Plus 2019

Yes (Mac & Win)

-

Microsoft OneNote

Yes

Yes

Microsoft  SQL Management Studio 18 - Yes

Microsoft Visual Studio Code

Yes (Mac & Win)

Yes

Microsoft Visual Studio 2019 Community

-

Yes

Mozilla Firefox ESR

Yes (Mac & Win)

Yes

Notepad++

Yes (Win)

Yes

NetBeans 12.4

-

Yes

PuTTY

Yes (Win)

Yes

Python 3

Yes (Mac & Win)

Yes

R

Yes (Mac & Win)

Yes

RStudio

Yes (Mac & Win)

Yes

Rtools

Yes (Win)

Yes

SAS 9.4 

-

Yes

Systat SigmaPlot 14.5

Yes (Win) Yes

Unity Hub 

- Yes

VLC Media Player

Yes (Mac & Win)

-

VMware Horizon Client (Virtual Labs)

Yes (Mac & Win)

-

Wepa Print App

Yes (Mac & Win)

Yes

WinSCP

-

Yes

Wolfram Mathematica 12

Yes (Mac & Win)

Yes

XCode

Yes (Mac) -

Keep your information on lock

The Office of Information Security put together these security tips to help you prepare for the start of fall semester.

Cyber criminals constantly phish for access to your personal information. They cast their nets wide—millions of malicious emails find their way into inboxes each day. Their target: your username and password. Protect your identity; protect your finances; protect yourself.

  • Look for spelling and grammatical errors in the email name and text.
  • If there is a clickable link check to see if the link has spelling errors.
  • If the email has any .exe files do not download the file or click the link.
  • When in doubt – ask! Forward suspicious messages to infosec@uc.edu.
  • Learn more about phishing in the IT@UC Knowledge Base.
  • Create your meetings in advance. By scheduling meetings ahead, you can select the people that you want to attend ahead of time. 
  • The meeting or conference organizer can use access controls to mute, kick, and disable control for attendees. These controls can help to minimize unwanted distractions or outbursts from attendees. 
  • While on a conference call concerning sensitive data, remain in a closed & secure environment to help avoid data leaks. If you cannot move to a secure environment, use headphones, and avoid talking about sensitive information. 
  • View more tips in the IT@UC Knowledge Base.

Technology trouble? IT happens.

IT@UC is here to help you.