Technology & Remote Access

Access to technology and a reliable internet connection are just two of the things you need when learning remotely. Here are our recommendations to help you make the most of remote learning.

Computer Hardware

IT@UC generally recommends using a computer that is four-years old or newer to ensure a smooth online experience. 

Minimum Hardware

  • Updated Windows 10 (or above) 64-bit operating system
  • Intel i5 or AMD A10 1.6 gigahertz (or faster) processor
  • 4GB RAM
  • 6.0 GB of available disc space to install Microsoft Office 365, Kaltura Capture, and WebEx Meetings
  • 1280 x 768 screen resolution
  • Graphics hardware acceleration requires DirectX 9 or later version with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update)
  • Broadband connection that supports 5 Mbps or higher

Minimum Hardware   

  • macOS 10.13 High Sierra (or above) operating system
  • Intel i5 processor
  • 4GB RAM
  • 12 GB of available disk space to install Microsoft Office 365, Kaltura Capture, and WebEx Meetings. HFS+ hard disk format (also known as macOS Extended or APFS)
  • 1280 x 800 screen resolution
  • No graphics requirements
  • Webcam with microphone
  • Broadband connection that supports 5 Mbps or higher

Free and Reduced-Cost Internet Access

Although UC does not promote or endorse any specific vendor, if you need internet access, one of these options may be right for you.

Connecting to WiFi at Home

Setting up secure WiFi at home is easy. The first step is to change the default administrator password, which is usually not very strong.

It is also extremely important that you choose a secure encryption protocol. Encryption protocols are what protect your password, keys, data, and all other types of information sent over the wireless connection. We strongly recommend using WPA-2 (WiFi Protected Access II) or higher and disabling WPS (WiFi Protected Setup).

At home, we recommend that users:

  • Avoid using a router’s default admin password.
  • Create a strong, unique password for the WiFi connection.
  • Use UC’s Virtual Private Network (VPN) when working remotely over an unsecured network or when connecting to remote desktop functionality, shared network drives, and UCFlex.
  • Disable WiFi Protected Setup (WPS).
  • Use the best/latest encryption available.
  • Keep the router’s firmware updated (turn on auto-updates if available).

Having trouble with your internet at home? The IT@UC Service Desk recommends taking the following actions.

  • Try resetting your modem/router.
    This is the device that your Internet Service Provider (ISP) issued to you that provides WiFi and wired network within your home. If you have any wireless repeaters/switches or other devices on your network, you can try resetting them as well.
  • If you are using WiFi, try to locate yourself in a room as close to the modem/router as possible.
    WiFi connections lose speed as you move further away and put more objects (like walls and furniture) between your computer and the modem/router.
  • Try restarting your computer.
    Sometimes the source of internet slowness is within the computer itself. If there are a lot of processes running, the computer may slow down and not be able to use its network connections effectively. A reboot can help clear this condition.
  • Still having trouble? Contact your Internet Service Provider.
    If none of this helps and there are multiple devices on your home network experiencing slowdowns, the best thing to do is contact your ISP. They may be experiencing trouble and can help you with additional troubleshooting steps.

Remote Access to Software

MyDesk provides students, faculty, and staff online access to many of the software tools available in computer labs.

eTextbooks

UC Libraries offers access to thousands of eBooks.

 

As always, IT@UC is here to help you.

Technology trouble? IT happens.

Use the information below to contact the IT@UC Service Desk for technology questions, whether you need support or have a simple question.

  • Check Self Help Guides on the IT@UC Knowledge Base.
  • Contact the IT@UC Service Desk for general IT issues.
    • Submit a ticket 
    • Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 2.
  • Contact 24/7 eLearning Support for eLearning tool issues.
    • Call us: Dial (513) 556-HELP (4357) or (866) 397-3382 from your personal phone. Dial 6-HELP (4357) from a university phone on campus. Then, select option 3.