How to Submit a Request
UC properties includes CRC, Dabney, Daniels, Morgens, Marian Spencer, Schneider, Scioto, Siddall, Stratford Heights, and Turner Halls.
Residents should report any routine or urgent maintenance concerns to the Resident Advisor (RA) or Desk Assistant (DA) for the community. The RA/DA will submit a request to our maintenance team for follow-up. It is important that you report all your maintenance needs to the hall staff so that we can track these requests and ensure they are resolved in a timely manner.
If a reported issue becomes emergent, or has exceeded 48 hours without a maintenance response, residents are encouraged to reach back out to their RA/DA, indicating they have already had a maintenance request submitted. Hall staff will elevate the request for a timeline update and respond to residents directly.
For after-hours maintenance emergencies, please contact RA on-call. On-call numbers are posted at Service Centers, on exterior doors, and throughout the hall.
Work with your RA or visit the property service center desk for maintenance concerns.
Depending on the nature of your work order, response time may vary. Please allow between 2-7 business days for your order to be addressed. For example, requests for lock changes will receive the quickest response. If your request involves ordering materials, that may extend response time.
Contacting Us for Follow-Up
If your request has not been addressed in the 2-7 business-day timeframe, please send an email to UHstudentcrew@uc.edu. In that email, please include the following information:
- Your work order request
- The date you made the initial request
- Who you made the initial request to (RA, front desk, or other)