Get Technical Help & Support

Technology Trouble? IT Happens. 

Follow our guide to quickly get the help you need!

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Looking for self help guides? Check the IT@UC Knowledge Base.

The KB is home to hundreds of articles, custom UC how-to guides, FAQs and more and is available 24/7.

Save yourself time—find the answers you need fast with the IT@UC Knowledge Base (KB).

 

 

 

Contact HelpDesk

Encountering general IT issues? Contact the IT@UC Helpdesk.

The IT@UC Service Desk provides assistance with password resets, data and phone, email, wireless access, VPN, UCFlex, Catalyst, and more.

Call: (513) 556-HELP (4357) -OR- (866) 397-3382
Select option 2 in the menu.

  •  Hours: Mon - Fri 7:00 a.m. - 11:00 p.m., Sat - Sun 8:00 a.m. - 11:00 p.m.

Note: For help with Blackboard & eLearning tools, please contact 24/7 Canopy Support (see below).

 

Blackboard and eLearning Tools Help

 

Trouble with Canopy/eLearning Tools? Contact 24/7 Canopy Support.

Our Canopy Support team provides around the clock assistance with Blackboard and other eLearning tools such as Kaltura, WebEx, Echo360, and more

Canopy Support is available 24/7/365 via web chat and telephone.
Call: (513) 556-HELP (4357) OR (866) 397-3382
Select option 3 in the menu.

 

 


Canopy Creative Space

Join eLearning experts for Canopy Creative Space, a weekly walk-in service, to connect with instructional designers, accessibility gurus, classroom technologists, Canopy tool support, and more.  

Every Friday from 9-11 a.m.

Langsam Library* or 

via WebEx: https://bit.ly/2l6c97r

Meeting number (access code): 642 621 178

Meeting password: Scowl3r

JOIN BY PHONE +1-415-655-0002 US Toll

*NOTE: The Canopy Creative Space will move to 480 Langsam Library (in the CET&L) on (and after) August, 24 due to construction in the library.

 

UCIT Mobile Support Days

UCIT Mobile Support Days

UC Students, the #UCITNetOps Team is here to help you #getITtogether Bring your laptop, mobile device, and game system for assistance and support!  

We can help you:

  • Connect to wireless
  • Connect streaming media devices
  • Help with Safe Connect
  • Set up wireless printing
  • and more!

Connect with us @UCCanopy for reminder tweets!

UCIT Mobile Support Days Schedule:

Location Date  Time 
Turner Lobby Monday, 8/27 8 AM - 12 PM

Stratford (Bldg 16)

Tuesday, 8/28 8 AM - 12PM
Calhoun/Siddall Wednesday, 8/29 8 AM - 12 PM
Spencer/Morgan/Scioto Thursday, 8/30 8 AM - 12 PM
Upark Friday, 8/31 8 AM - 12 PM

 

ResNet

ResNet offers IT support for students, faculty, and staff (for non-departmental devices).

Hardware Services

ResNet will provide a free estimate for hardware repairs and services, including: 

  • Hard drive replacement
  • Screen replacement
  • Motherboard replacement
  • New hardware installation ($48.46 flat fee)

Please note that all parts must be supplied by the user. 

Software Services

ResNet also will provide software support at no charge, including:

  • Software installation and removal 
  • Operating Systems (Microsoft Windows & macOS)
  • Malware/virus removal 
  • Wireless and wired Internet connectivity

ResNet Locations

West Campus Location

Steger Student Life Center 

This ResNet location is in 535 Steger Student Life Center, on UC MainStreet, across from Subway.

Address

Suite 535
Steger Student Life Center

2801 UC MainStreet
Cincinnati, OH 45219 

Regular Hours:

  • Monday–Friday:
    9:00 AM–5:00 PM

Please note: 
Due to crowds during FC Cincinnati home games, the ResNet Office will close early on those days.

Medical Campus Location

College of Pharmacy

This ResNet location is in Suite 103 Kowalewski Hall, James L. Winkle College of Pharmacy.

Address

Suite 103 
Kowalewski Hall
James L. Winkle College of Pharmacy 

3255 Eden Avenue
Cincinnati, OH 45267

Regular Hours:

  • Monday–Friday:
    9:00 AM–5:00 PM