Skip to main content


Get Help Now

Search the IT@UC Knowledge Base

Find the answers you need fast with the IT@UC Knowledge Base (KB). The KB is home to numerous articles from how to set up UC email on your mobile devices to how to upload a Kaltura video to Blackboard.

Ask the Help Desk

Couldn't find the answer you were looking for in the the IT@UC KB? Then, ask the Help Desk.

The IT@UC Help Desk provides support for data and phone communications, as well as all computing concerns for UC students, faculty and staff. This support includes email, Canopy, wireless access, VPN, UC Flex, file servers and the mainframe.

Hours of Operation

Monday through Friday...... 7 a.m. to 11 p.m.
Saturday and Sunday......... 8 a.m. to 11 p.m.
Holidays.............................. 8 a.m. to 11 p.m.

The Help Desk closes at 6 p.m. on December 24 and 31 and is closed all day July 4, December 25 and Thanksgiving Day.


  • 513-556-4357 (HELP)
  • Toll free: 866-397-3382


IT Happens.

Get the help you need. It's as easy as 1-2-3.

1. Check the IT@UC Knowledge Base.

2. Chat with 24/7 Canopy support.

3. Contact the IT@UC Service Desk.

Submit an online request.

Call 513-556-4357 (HELP) or toll free 866-397-3382.