We at the UCIT Help Desk provide first level support for data and phone communications as well as all computing concerns for the faculty, staff, and students of UC.
To view a list of frequently requested support documents, websites, and helpful links, click here.
Monday through Friday 7:00 a.m. - 9:00 p.m.
Saturday and Sunday 8:00 a.m. - 9:00 p.m.
Residential Network (Read more about ResNet)
The ResNet Service Center brings wired and wireless Ethernet connections to students living in university housing. Our service center is located on Main Street in Mobile Cats Wireless and provides walk-in service.The first three months of fall semester, our hours are Monday-Thursday, 8:00 a.m.-10:00 p.m.; Friday, 8:00 a.m.-5:00 p.m.; and Saturday-Sunday, 10:00 a.m.-5:00 p.m.
Faculty Technology Resources Center
During the semester term, including finals week, the Blackboard office has extended hours. Other services, including one-on-one training and our course building service are offered only during regular business hours. During semester breaks, Blackboard support is available during regular business hours.
Blackboard support hours during the semester:
Monday through Friday 8:00 a.m. - 11:00 p.m.
Sunday 4:00 p.m. - 11:00 p.m.
During semester breaks:
Monday through Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
410 Zimmer Hall
P.O. Box 210388
Cincinnati, OH 25221-0388
We will do our best to troubleshoot any technology-related question. That includes our systems, your computers, your devices, internet, blackboard, etc.
See our internet page under "Secure Wireless Computer Setup" to select the instructions specific to your computer.
Or, stop in to our Mobile Cats Wireless store on MainStreet for in-person services (Monday-Thursday 8AM-10PM; Friday 8AM-5PM; Saturday & Sunday 10AM-5PM).
For all other smartphones, please call our Help Desk. Or stop in to our Mobile Cats Wireless store on MainStreet for in-person services (Monday–Thursday 8AM-10PM; Friday 8AM-5PM; Saturday & Sunday 10AM-5PM).