We at the UCIT Help Desk provide first level support for data and phone communications as well as all computing concerns for the faculty, staff, and students of UC.
This support includes, but is not limited to, the mainframe, file servers, e-mail servers (Exchange & UConnect), Blackboard, UC Flex, Password Self Service (PSS), wireless access, and VPN.
To view a list of frequently requested support documents, websites, and helpful links, click here.
Hours
Monday through Friday 7:00 a.m. - 9:00 p.m.
Saturday and Sunday 8:00 a.m. - 9:00 p.m.
Residential Network (Read more about ResNet)
The ResNet Service Center brings wired and wireless Ethernet connections to students living in university housing. Our service center is located on Main Street in Mobile Cats Wireless and provides walk-in service.The first three months of fall semester, our hours are Monday-Thursday, 8:00 a.m.-10:00 p.m.; Friday, 8:00 a.m.-5:00 p.m.; and Saturday-Sunday, 10:00 a.m.-5:00 p.m.
Faculty Technology Resources Center
During the semester term, including finals week, the Blackboard office has extended hours. Other services, including one-on-one training and our course building service are offered only during regular business hours. During semester breaks, Blackboard support is available during regular business hours.
Phone: 513-556-1602
E-mail: blackboard@uc.edu
Blackboard support hours during the semester:
Monday through Friday 8:00 a.m. - 11:00 p.m.
Saturday Closed
Sunday 4:00 p.m. - 11:00 p.m.
During semester breaks:
Monday through Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Location:
410 Zimmer Hall
P.O. Box 210388
Cincinnati, OH 25221-0388
We will do our best to troubleshoot any technology-related question. That includes our systems, your computers, your devices, internet, blackboard, etc.
We have instruction guides for the following:
If you have another type of smartphone/device and need help, please call our Help Desk at 513-556-4357.
We have the following instruction guides:
If you have another type of smartphone/device and need help, please call our Help Desk at 513-556-HELP (4357).
See our internet page under "Secure Wireless Computer Setup" to select the instructions specific to your computer.
Or, stop in to our Mobile Cats Wireless store on MainStreet for in-person services (Monday-Thursday 8AM-10PM; Friday 8AM-5PM; Saturday & Sunday 10AM-5PM).
See our internet page under "Quick Links" for detailed instructions on how to set up wireless on a Blackberry, Android, iPhone, iPad or iTouch. We also have instructions for Kindle Fire.
For all other smartphones, please call our Help Desk. Or stop in to our Mobile Cats Wireless store on MainStreet for in-person services (Monday–Thursday 8AM-10PM; Friday 8AM-5PM; Saturday & Sunday 10AM-5PM).