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How to Submit a Work Order

Students at most Campus Core properties will submit requests for work orders at facilitiesrequest.uc.edu. Students must be connected to the UC network to submit work orders. 

Students at most fist-year properties will submit requests for work orders at facilitiesrequest.uc.edu. Students must be connected to the UC network to submit work orders. 

Residents in the following communities should use this site to submit requests:

  • Bellevue Gardens
  • Calhoun Hall
  • CRC Hall 
  • Dabney Hall 
  • Daniels Hall 
  • Morgens Hall
  • Marian Spencer Hall 
  • Schneider Hall 
  • Scioto Hall
  • Siddall Hall 
  • Stratford Heights
  • Turner Halls.

It is important that you report all your maintenance needs so that we can track these requests and ensure they are resolved in a timely manner. You should include as much information in your request as possible. We highly encourage you to include photo attachments to work orders.

You will receive periodic communication regarding your work order. Examples include when a work order is opened, closed, or when the staff needs more information about a request. 

Residents may submit maintenance request directly via the tenant portal.

Residents of The Deacon may submit maintenance request directly via the tenant portal.

UPA residents may submit maintenance request directly via the housing portal.

Work with your RA or visit the property service center desk for maintenance concerns.

Escalate a Request

If a reported issue becomes emergent, or has exceeded 48 hours without a maintenance response, residents are encouraged to reach out to their RA/DA, indicating they have already submitted a maintenance request, and should include their work order receipt number. Hall staff will elevate the request for a timeline update and respond to residents directly. Students should not submit another work order for a previously reported issues. 

After Hours Maintenance Emergencies

Please contact RA on-call. On-call numbers are posted at Service Centers, on exterior doors, and throughout the hall.

Response Time

Depending on the nature of your work order, response time may vary. Please allow between 2-7 business days for your order to be addressed. For example, requests for lock changes will receive the quickest response. If your request involves ordering materials, that may extend response time. 

Follow-Up

If your request has not been addressed in the 2-7 business-day timeframe, please send an email to UHstudentcrew@uc.edu. In that email, please include the following information:

  • Your work order request
  • The date you made the initial request
  • Who you made the initial request to (RA, front desk, or other)

University Housing at UC works diligently to provide our residents with healthy and safe space. Our highest priority is the health and comfort of our residents. When environmental issues such as air quality or moisture concerns arise, Facilities Management works quickly to address these issues in our residence halls. For more detailed information on mold remediation and prevention, please visit the EPA website. 

Ways to Prevent Environmental Concerns 

  • Practice routine housekeeping; clean/dust your room/apartment and restrooms. 
  • If your space has a dehumidifier, empty it regularly. The humidifiers will automatically stop running when full. 
  • Remove trash regularly. 
  • Always allow items to dry thoroughly; do not store items that are wet or damp. 
  • Avoid water or wet items sitting on surfaces for long periods of time. 
  • Ensure proper ventilation throughout the restroom and living areas. 
  • Use restroom exhaust fans during showering or bathing.
  • Never leave trapped steam/humidity in restrooms. 
  • Do not obstruct return vents or supply vents. 
  • Proper air circulation provides a healthy indoor enviornment.

Processing Reports

  • The hall staff relays the information to our work control office for a work order to be generated.
  • A technician is assigned the work order based on priority. Environmental concern work orders are assigned as high priority.
  • The technician then visits the space. Typical action items would be to:
    • check the filters on the HVAC unit and change if necessary.
    • inspect the internal components of the HVAC unit and clean surfaces.
    • inspect the room for any visible presence of mold.
  • If mold is sighted, then UC's Environmental Health & Safety department will review the site for assessment and remedy recommendations.